based on 1154 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly knowledgeable timely service on my wife's Schwinn 10-speed bike not purchased there.
My salesman Carl was very patient with me. He listened to what I wanted and needed in a new bike then showed me several options including some less expensive models then up to more premium options. He wasn’t pushy and really tried to make sure my new bike fit me and my needs. I rode my new bike on the Legacy trail for the first ride and it made a 9 minute improvement over the same route from my old bike. Thanks Carl!
Very friendly. knowledgeable, and informative staff offering quality bikes and equipment.
Great service and excellent crew! They are very polite. They listen to concerns and address them. If further service is needed, they contact you, explain, and give a price estimate. They do not proceed without consent. Bike is always returned in excellent condition.
The guys in Clarksville run a class act. Recently had 4 electric bikes serviced for spring. In and out quickly and very helpful.
Took excellent care of my bike and got it done in a day. Very professional and friendly staff. Highly recommended!
Very professional and personable group people to deal with. There work is top notch very happy having my bike work done there.
The service was great. Friendly and patient and helped me find exactly what I needed
These folks have been my go to shop for 20+ years. As they've expanded, they've always kept a good personal touch that I really appreciate
Very nice consumer friendly service also informative
they took the time to not only sell me what I needed but showed me how to put the tube and tire back on my wheel. They went above and beyond!
Products are top quality and service excellent
Very friendly n knowledgeable about my cycle needs recommended what was best for my age!!! Thanks Schellers fitness n cycling!!
Saw Jessie on channel ABC news, I liked the interview and it just so happened I was in the market for a bike. He addressed all my concerns and spent a great deal of time to close my deal, but while waiting watching the other employees young to older, they were all accommodating, friendly and prompt to greet everyone who walked in. Mostly they did not make me feel rushed or anyone else I observed. Nice little store, you should be proud of how they represent you here in Louisville.
Great customer service! Helpful & knowledgeable staff. I’m pleased that I shopped there & with my new purchase.
The Scheller team was excellent. Friendly, helpful, sound advice, superb bike technicians. Very pleased.
I was so pleased with the technician's knowledge and skill as well as his affability!
I will definitely be back if my classic (i.e. old) three speed should need attention.
I did notice a wide selection of bikes from Striders for little kids to comfy electric Townies! Scheller's also has a large selection of fitness bikes.
Prompt
Expert advice from your people
Service and staff are knowledgeable and kind
Nice showroom, good variety of products, very good communication, decent prices.
Very friendly, quick and informative. Thank you! I'll definitely be back for all my cycling needs!!
John at St Matthew's is the best.
John and his team are very knowledgeable, polite and treat everyone as a friend! Can’t ask for any better service or help.
Friendly and knowledgeable staff. Staff went the extra mile to fix an issue created by another shop.
Many Thank!
I appreciate the staff knowledge and prompt ordering of my new bike.
Friendly and knowledgeable staff, very helpful and lots of products/accessories to choose from and store was clean.
Pat is excellent to work with. Services performed professionally and fast.
It's all about the people and the service
I purchased a bike approximately 10 years ago (hybrid trek) and it was sold with a lifetime annual tune up (free). I have received this free tune up annually until November 2025, when I was told it (basically) isn’t a tune up, but an inspection, and that I had to pay for an actual tune up (which I did).