Customer Testimonials
I always feel the repair service is above and beyond. Everyone is there to help, and always makes time to assist that day if possible.
Overall great job. It took a while to get the quote because of out of stock items, however they were eventually able to get them from other locations.
When I picked it up my old bike it looked like a new.
Thank you!
Ryan was very helpful, even stayed 15 minutes past closing time to help us purchase a bike for my wife. Very knowledgeable, professional, helpful, and kind. Thank you!
Friendly staff
Friendly and helpful
The service was very attentive, thorough, and I was informed of what needed to be done. I was impressed with the service and the expertise.
My experience with Phat Tire in Rogers, AR was amazing. Cat started my journey by explaining my options in detail and letting me test ride a Verve 2, after answering all my questions he placed an order for a Verve 2 Lowstep Gen 4. Kevin was next, after the bike came in he assembled it with the added accessories I wanted and called to say it was ready. I dropped by that afternoon to pick out a water bottle cage and decided to pick it up the next morning. Rocket was in the next morning, after inspection of the bike I wasn't satisfied with the brakes, which were not the spec brakes for this model, without hesitation Rocket changed them out for me. Rocket and Scott also answered all my questions on setup and fine tuned it for me. I can't say enough about the exceptional costumer service I received at Phat Tire Rogers. All four of these guys are a asset to your company. By the way I love my new ride! Thanks Phat Tire, Bobby Rountree
Kevin and Morgan let me test ride the bikes I was interested in and explained the differences. They explained what size fits me the best and even watched my ride to ensure my bike fit.
They went over accessories and recommended ride safety items such as a helmet and lights.
They were quick to repair my bike.
As always they took care of me.
Thanks to the whole team.
Very friendly and helpful.
Staff is very friendly
Competence, friendliness, location
Very friendly and knowledgeable staff. Service done quickly and reasonably priced.
Kevin dropped everything he was doing to help me replace a leaking tubeless tyre had a stellar deal to buy a new tyre with 50% off and took the old tyre off and replaced it with new in double quick time
Very helpful and friendly staff. Look forward to have our Trek bikes serviced there.
Knowledge and expertise provided in servicing bike, and answering customer questions.
Thank you so much for everything love you guys. Thank you, Seth.
For your hard work and dedication
Fast and friendly service
Workers are always really friendly and helpful
Great service, fun folks
Friendly, fast repair service.
Incredible service time and friendly, knowledgable staff!
Good quality bike rental
Outstanding from Russ and Grant. Found important problem with safety implications. Kept me informed by phone with progress.
Ended up not getting any work done on my bike. The cost really wasn’t feasible for the age of the bike. But they were very honest and up front about what it would take to get it up and running properly again. But unfortunately when you have to start replacing things in pieces it starts adding up. The cost of repairing mine was within a couple of hundred of the cost of a new bike. So I’ll probably end up going that route instead. I did fail to mention the bike I took in was around 20 years old so to me it’s not worth spending that kind of money on.
These guys are the best in the business!
Location was great and service quite good
First time at Phat Tire.
And the Service was Great.
Quickly done.
Ready when Promised.
And work well done & exactly how I wanted it.
Great Job.
And Nice People.
I would Highly Recommend Them.
Doug
Easy to find and deal with. Works great
Its a positive experience every time we come there. Knowledgeable, polite, and welcoming every time.