Customer Testimonials
They were friendly and reasonable with updating my bike
Exact fit.
One stop shop
Great team to work with! Very competent and friendly!
Chuck was awesome to work with! He fixed my son’s Merlin and offered us the best customer service. It is very unusual to get that kind of five star treatment anywhere. He explained everything to me and treated me like family. I’ll definitely be back and will happily refer anyone to you.
Great service and willing to work with those of us just getting started riding!
Very personal and accommodating.
The brake pads were exactly what I needed. Service department helped me to make sure I have the right ones and how to break them in. I did exactly what they said they were perfect. Thanks
You fixed my jogging stroller as soon as I walked in. And super fast at a decent price
Great customer service and the staff was very knowledgeable.
Back in July, I was helped by a young, tall brown skinned, patient man on a Sunday afternoon. I was in need of the correct spin shoes as I'd recently started attending spin class regularly. He was friendly, informative and extremely patient with me. I purchased the top brand, and he kindly adjusted the bottoms for me to ride that Tuesday. The shoes have enhanced my ride, and I've referred other ladies to Outspokin Bicycles. Thank you for your time, patience and knowledge. I will return.
-First name removed G.
Spin Class Newbie
Great service every time I’ve had to bring my bike in. The staff is friendly and does a great job every time.
Reasonably priced services. I was never pushed to agree to unnecessary service add-ons. Staff are responsive, know what they’re doing, and are polite and attentive. -Laurel
The OSB’s staff are knowledgeable, professional, and helpful… I bought my first TREK from OSB in 2009… I’ll be back!
My questions were answered and there wasn't an attempt to upsell anything I hadn't asked about.
Love your service Had to bring back to adjust the chain they went through the whole bicycle
Great communication and knowledgeable staff. Quick to respond to our needs. Selection and service is outstanding.
I like the commitment to servicing my bike and on time delivery. The people, the assistance in selecting accessories, and frequent communications are the best. Will be life long customer and will refer all looking for a good bike.
Service & product, along with customer support. This is the first bike I’ve bought since I was a teenager, the salesperson explained to me what type and size I needed based on what I was going to use it for. He got me exactly what I wanted and needed.
The staff is fantastic. They’re very knowledgeable and can answer and assist with any questions or concerns I may have.
Quick turnaround, great follow up and overall service is outstanding
Got my first Trek hybrid from Outspokin 21 years ago, so when I needed a new ride I knew they would have what I wanted. Marvin was very helpful in fitting a bike for me.
Excellent service. Great staff. I have bought 6 bikes from them over the years and have been very happy with the bikes and service.
So Good!
Second flat tire in 2 thousand miles, all smiles ,,always happy to see me,
Had an ebike that needed assembled. Team friendly and process went smooth. Trust the assembly. Walked through a potential future issue.
Staff is very friendly and helpful picking the right bike.
Service was fast and friendly.
Friendly service and fair pricing.
Very reliable repair & maintenance service
Great, friendly and quick repair