Customer Testimonials
I recently purchased the Townie at your store and was assisted by Jacob. He was so informative and knowledgeable about the bike and even helped us with a number of other issues we had about transporting the bike in our car. Even more so, a few days after the purchase, he helped us again and again with this and that. I couldn't have asked for better service and care for his customers than the way he treated me and my husband. I will be recommending your store to everyone in the future.
The only thing that was upsetting to me right after my purchase is when another salesperson gave me a hard time about the mask. I was standing by the side door (at least 12 feet away from him; he was well inside the shop and I was outside the ribbon around the area) when he instructed me to put on my mask that I had in my hand and go around the corner to the front. I said "You want me to put it on right now? You mean you don't trust me to walk around the corner and put it on?"
He insisted I put it on in front of him. I am 72 years old and I wasn't about to cowtow to his demand. I felt like taking back my purchase. When I told Jacob what happened he was very sympathetic and understanding and agreed with me that that was a bit extreme. He said he would address the situation with the young man.
I don't know the name of that person, but anyone should be mindful of not speaking with such disrespect to anyone (especially at my age) as though I am a child.
Thanks for listening, and once again, my deep-felt thanks to Jacob. You should give him a raise! He is a valuable employee!
Suzanne & Martin Strauss
i always recommend people to hollands
Great service and down to earth knowledgeable staff.
I have had AMAZING service from you guys just in the last two weeks, as well as over the last 10 years.
The service guys were friendly, kind and efficient!
Keep up the good work!
The service was outstanding and even more so given the current circumstances in dealing with COVID-19.
Very helpful, friendly staff. We were able to secure a bike during Covid!
Very friendly and responsive customer service and competitive prices!
I was in Coronado from out of town and decided to look online to see what Holland’s has in stock. I ended up finding a bike and ordered it. They were nice enough to build it the next morning before I was leaving town. Great customer service, highly recommend :)
Thank you for trying to obtain the Electra ice cream girls bicycle helmet. Your response was prompt and appreciated. This pandemic has certainly increased bicycle use but also has produced a shortage of accessories!
Dr. Herrington
We love the quality of the bicycle and the friendliness of the staff.
Quick service, friendly workers
High quality work.
The young men that helped us, the experienced Jacob and Nelson were terrific. Jacob spent a long time on the phone, sent us pics, helped us purchase the bikes by phone, despite problems with credit cards being denied because we were traveling (eventually both credit card companies approved the sales). When we came to pick up the bikes on Wednesday, Nelson got the bikes set up for us - and somehow without having us sit on the bikes, got the seats adjusted to exactly the right heights. We clearly had no experience with bike racks, because he gently told us ours wouldn’t work - and made sure we got the last Thule for e-bikes - we would have been SOL without that. There were others who helped us and each was polite, professional and knowledgeable. We were given lessons about the bikes and then about the bike rack and we love the bikes. Everybody was super nice!!!
Very prompt. They communicate very well. No surprises
Customer service
I like the service offered by Holland Bikes. I wanted a certain bike in a specific color and Jacob Abozzo found it for me and shipped it to Florida. When I am in Coronado I stop by to see him and he is very friendly and knows who I am.
Recently I had to order something for my bike and Jacob took care of this for me.
They appreciate their customer base and take good care of us.
MaryAnne Myler
Excellent products! Love the look and feel of my new retro E-bike.
Nelson was fantastic-very friendly, helpful and knowledgeable.
I love the look of my "green tea" colored bike with retro brown tires and leather trim. Very happy. Can't wait to start riding. Also got a top-o-line helmet and lock.
Very happy.
Lucy N
Fast, convenient, friendly and knowledgeable service.
Jacob had an amazing energy and knowledge, he’s a great asset to your organization. I am definitely coming back as I’m looking for more gear. Thank you for making this a great experience during covid19
You’re the go to! Customer service consistency, that’s saying ALOT these days.
I am super happy with my experience at Holland's Bikes! Joe and his team are wonderful. I purchased a 2021 Specialized Epic Pro. Joe and his team located the bike, had it shipped, built, and I was riding 5 days later. The bike is brilliant. Couldn't be happier. You've earned a customer for life..
Staff is always friendly and to the point. Service is great!
Friendly and helpful even with COVID19
We felt valued as a customer. The sales lady was very helpful, gave us time to make decisions, and provided useful information in guiding us through the purchasing process. Thanks! My daughter is so happy with her new cruiser.
Hollands is awesome! Thank you!
So impressed with the staff. Very helpful and very knowledgeable. We purchased the Specialized Como 4.0 ,Helmets and locks. 🚴🏾🚴🏻♀️
Hands-down, the best bike shop in San Diego! While other shops are getting buried by the COVID biking surge, Holland's has only stepped up their outstanding customer service.
Salesmen were very knowledgeable and pleasant! No pressure just options.
All good people.
Joe and Luka provided excellent service. It was a great experience to purchase an E-Bike and I learned a lot.