based on 4896 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick Service & staff was very friendly
Danny is the best!! Always under promises and over delivers. Always consistent, even when I fell off my bike. ;/
Terri Premeaux
Employees should be more proactive in helping customers
Friendly, helpful, efficient, had what I needed, in stock.
Wonderful location with its own parking lot. Great selection of quality products at reasonable prices. Friendly, knowledgeable and helpful employees.
Great service!! Adam is so kind…
Great employees who sell you what you need, not the most expensive item available. Most employees have been there 10+ years. That means the owner treats them fairly.
A great place to find all things for your bike. Service is excellent and this shop offers a wide range of bikes and accessories.
Great staff - great selection!
Solid mechanics. Wilburvis the best.
Buenos productos y servicio
Great personal service and follow up.
Friendly service technicians. Extremely ready to help.
You guys are professional and know exactly what to do. You are quick and friendly. I have always had good service at your store since I bought my bike there in 2004. You service it so well, that I have not needed another one since.
Thank you.
Alex in service department does great work.
It was a simple request. Bring my wife's bike back to a rideable state. No Problem, said the technician. 2 days later we had the bike back in better shape than I can ever remember it being in.
Knowledgeable and friendly staff. Huge selection of product.
Greg had extensive knowledge on all of the E bikes. Erik was a great technician and got everything checked out and install installed.
I am very grateful to Jonny for helping me purchase me Trek. This was my first bike, and I had many questions and considerations prior to pulling the trigger. He was extremely patient with me while I tested different sizes, seat heights, handle bar positions, etc. and made the entire process feel much less intimidating that I would have imagined. Thank you Jonny and I can't wait to enjoy my new bike!
Great offer and service!
Good and friendly service.
Generally I like Helen's but a little while ago I had dropped my bike for some basic service. I forget what exactly, I think truing a wheel or something minor. Anyway, they oiled my freshly waxed chain. It cost me a couple hours to degrease and rewax the drivetrain. A professional shop should be able to recognize when a chain is waxed on an expensive road bike. Still a great shop but I will keep on eye on that if I use the service center in the future.
Top of the products with Great personalized service from both your sales representatives and technicians. Want to thank Johnny Mailloux in particular .
Repair was done quickly.
Monty is the best! The shop is well assorted.
Service by Edgar to bleed brakes.
He always does great job when working on my bikes.
The staff were friendly. I waited at the nearby Colorado Center while the tuneup was performed. It took less than two hours. The staff waited while I test-rides the bike and he patiently received my concerns and made further gear adjustments until I was satisfied. Thank you for the great job!
Excellent service - everyone is so nice and helpful and very customer-oriented. Selection of bikes is also well-curated.
Excellent people in bike service
Hands down the best bike shop in LA!