based on 4966 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wilbur is always fantastic, and happy to help; he's knowledgeable, professional, and simply the best.
Great selection of bikes in my price range, friendly helpful staff, responsive repair staff to making adjustments on my new bike!
I purchased my bicycle and cycling gear from your store and always received great service. During this last visit, your employee was very patient and aswered all my questions. Couldn’t be more satisfied with the service.
Great service
Wonderful service staff, and good vibes with the store and store patrons.
The only place I will buy or service bikes, 15+ years of loyalty
Daniel went way beyond to fix my Ebike!
Helen's is always great, thanks for going above and beyond looking at other small things with the two small jobs i came in for.
Excellent service, wonderful staff. I highly recommend Helen’s to my friends, but warn them that they have to be prepared for your pricing.
Great service, super friendly and our dog loved the dog treat. Woof!!
Great service and techs
Top quality
Truthfully I take my older bikes to my LBS.
I don't feel my LBS has the knowledge and expertise for today's high tech bikes.
I first came to Helens needing information on a certain bike I was thinking of buying. I was very impressed with the sales rep., the inventory, and repair facility. I was amazed at the customers bringing all different kinds of bicycles. Children's bikes to high tech bikes.
Great people at Helens, Sales Reps to Service Techs
My bike was fixed super fast. I thought I would have to come back during the week but I had a new cable in that day. Great service!
Professional and timely service technicians
If you want an honest answer about bikes. Head over to Helen’s. They will sell you a bike that fits what kind of cycling you like, what the correct size is for you and style your looking for. Good customer service at all of their locations.
great service and knowledge of products
Great people, very friendly, very helpful.
Best products. Extremely knowledgeable staff. 5 star experience
From your sales personnel to service, they are all so helpful.
Competent repair people.
Freddy handled my bike cleaning and tuneup. He’s obviously a master at what he does and he’s also great with people. He went above and beyond to get me ready to get back out on my bike.
Helpful and professional customer service.
The service team and the service are complete, with the team being proactive in taking care of my bikes’ needs. This service is greatly appreciated.
They do good work
Love the service here! Always getting taken care of right away and quick service!
A friendly and knowledgeable staff. They know the technology and are very eager to help.
Wide selection one stop bike shop, friendly environment, excellent sales (Camron) and service (Ed). I bought 5 bikes here in the last 4 years and all served me well.
I met Jay yesterday for the first time having trav over from the UK. As an Elite Masters Cyclist with numerous races in Europe on the horizon I needed a top end road bike to train on whilst here and Jay not only dealt with supplying me with one it was a Pinarello F which I race on at home. Furthermore, he took me to a meeting and my hotel later with the bike. Best customer service I’m encountered. Will promote Helen’s to my fellow racers when I get home so they know where to go to in LA
The service is the best and the people are the most helpful. Moved away from the area and hadn't been back in awhile. They actually remembered me from over 5 plus years. They provided great work at a very reasonable rate.
My wife got a new Trek in early 2023, when we spent a few months in Santa Monica for work. The staff was great in helping her find a suitable bike and accessories. More recently, they went above and beyond to help me secure a replacement Helen's Cycles water bottle for her -- which carries some cachet out here in central Pennsylvania.