based on 4991 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff on the floor always available to help. Great selection of high end road bikes. Products are expensive. Wonderful service/repair staff.
Always dependable. Great service and a nice bike shop for all types of cyclists.
Helen's Cycles fixed my bike super fast and did a great job, I was very happy with their service!!
Been going there a long time. Always helpful!
Great service department. Very helpful and knowledgeable staff ready to assist you
Great, quick, efficient service
Great products, amazing service. Cameron is the best. Been a customer for years.
Your staff is always very helpful and knowledgeable. I trust what they tell me.
A legit full-service bike shop with friendly staff!
Got my hub serviced turned around next day. Great selection of nice items on the floor to browse.
Staff was extremely helpful and knowledgeable.
Have been a customer for many years and always come back for this reason.
Quick service and friendly staff.
Friendly and knowledgeable staff.
Customer service, care, friendliness and knowledge.
I live in simi valley and i drive to santa monica for the service really lke the service teams honesty and calling me letting me know what the status is on my bike .the team is friendly professional and quality work
Knowledgeable. High-quality selection. Very helpful staff. Fast repair times. Reasonable pricing.
Friendly staff
Fast professional service on both an e-bike tune up and a new e-bike purchase, I really couldn't ask for more. Everything went SO SMOOTH!
Everyone who works there is just SOOOOO handsome!
Service dept on top of it!
I find the sales people very elitist. I am not a pro biker and feel second pedal in there. It is not warm nor inviting. Helen's should be glad that they have so little competition in the Santa Monica area. Otherwise I would vote with my feet.
The staff are very friendly and very helpful. They been there for many yours. This really helps. I have been a customer of Hellen’s Bikes for many years as a returning customer.
Staff was great and extremely helpful!
Best local bike shop. Knowledgeable staff. Very fair prices.
Amazing service and friendly staff!
Best bike store in the state- a family based store!
They actually care about cyclists and the community- Brilliant service crew/ great sales guys-
Friendly and knowledgeable staff and service
Friendly staff. Mechanic is great and works with you to ensure your bike gets what you need.
Great bike service department and helpful staff and product for sale.
No one helped me when I came into the store at 11am . I was one of 2 customers. The women’s clothes selection was very minimal and unacceptable for the store that bills itself as the premier bike store in LA. . The cashier could not answer any questions and when she called a manager they did not come. I will definitely not return.
There were a few hitches during my appointment. First, he couldn't find the key for the Thule seat, even though he had opened the box himself. Then, after he installed the handlebar mirror, he failed to notice that the mirror was chipped. When we installed a new mirror that worked better for me, he did not finish tightening the mirror onto the handlebars. It flopped around my entire ride home. But he was very nice and helpful throughout the entire appointment!