based on 5135 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I've been a customer of Helen's Cycles since 1982. Great products, service and people.
I came in for a small repair. It was done quickly, on the spot.
Great service!
you guys have the best service department in the world. the guys are so incredibly knowledgable and helpful. I've been coming here for 25 years. Love it!
Staff is friendly and informative and prices are fair!
Didn't give me a discount
Such great service and zero pressure. Thank you so much for all of your help.
Mike and Freddy took care of tubeless tire replacement quickly and efficiently! Helen’s services and the people that truly enjoy working at this famed bicycle shop and it shows! Excellent inventory as well. I’ve been a customer for over 30 years.
Fast, efficent and fairly priced
You guys are just great all around every time!
The staff are always very obliging and helfpful
Reasonable prices and friendly staff have kept me coming back for nearly fifteen years
I have family who goes to Helen’s Cycles and are very pleased with their services. I have recently ordered a gift certificate for a birthday gift. It was a very easy process.
Your staff are knowledgeable without having a "know-it-all" attitude, your store is always warm and inviting, and your inventory is excellent. Thank you for being my local bike shop!
Quality bikes and fast efficient friendly service.
I had tall Erik tune-up my bike. He did a great job and I had my bike back the next day. You really can't ask for more!!!!!
Excellent, high-quality rental bikes, always reliable, and Adam is the man! I travel in to ride in / around LA frequently, and appreciate knoning that Helen's is always available with a high quality, well maintained, road bike to save me the effort of boxing and traveling with mine. And Adam is a pro and always a pleasure to connect with when I'm in LA.
The service members were polite, efficient, and honed in their craft.
Team was helpful and attentive and bikes were in great condition.
I have gotten bikes from there since I was a little boy. I'm an old man now. So I going to your friend's house
Excellent experience buying a new bike. Tristan was extremely helpful!
Great vibe, great selection of bikes, and excellent mechanics!
The renting of the bike was super easy, everyone was super helpful from beginning to end. They helped fix the chain issue I had. Would go back for another rental or any other biking needs.
Great service and nice bunch of guys
Personal attention, friendlines, expertise.
Amazing service of the technician as always !
Very friendly and helpful !
Everyone was super friendly
The sales associate Johnny.
Cam is amazing to deal with. Great from start to finish and was dedicated to resolving the issue I had with a Garmin part I bought. He was friendly and patient through the whole buying process of my first expensive bike. . I will be recommending him specifically for anyone buying a high end bike from you guys.
I had an excellent experience with Helen’s Cycles Santa Monica from start to finish. The service, attention to detail, professionalism, and quality of the equipment were all outstanding. Everything was arranged very easily, and the entire rental process was smooth and stress-free. The bike was in fantastic condition, and the selection they offer is impressive for riders of all experience levels, from casual cyclists to more serious riders. Everyone I dealt with was helpful, knowledgeable, and accommodating. I would absolutely recommend Helen’s Cycles and would not hesitate to use them again.
Good products and very friendly and knowledgeable service.