based on 4845 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great staff. Friendly, helpful and knowledgeable!
Very knowledgeable about bikes
Cameron listened and helped me pick a bike based on my needs.
Very detailed and attentive.
My bike came back from service beautifully clean and working perfectly!
When I had an issue with my Bosch system and shifters, the technician performed an update and cleaned the bike, but the shifter and the system updates persisted. I ended up taking my e-bike to another store (Bike Attack in Del Rey) and they were able to fix both issues.
Monty and Gilbert both great bike people!
Thanks for your help.
Great service, great products, friendly staff.
Nice inventory selection. Our sales person was knowledgeable and very nice. Enjoyed working with him
I have known Daniel for years; have shopped here for over 30 years. Always get great service!
Greg is incredibly helpful. We have bought many e-bikes from Helen’s because Greg is honest and very thorough. Thank you for always taking great care of us!
Fast friendly service
Monte is the best!
Daniel, Greg and Edgar are the best. They are knowledgeable and patient!
We go to Helen's first for biking needs. They keep a nice inventory and are helpful when it comes to finding what you really want.
Customer service was excellent !!!!!
Johnny great salesperson. Jay, love him!
Mario was awesome- very friendly and helpful... I was a little unsure about the size he recommended for my son but it ended up being perfect. Great selection of bikes and top notch service- can’t ask for more than that. If I ever need another bike I’ll be going to Helen’s and asking for Mario. Highly recommended!
Helen's Cycles is the best bike shop in the West L.A. area. Great products and very knowledgeable and helpful staff, and the bike mechanics are awesome!!
Great service. Good bikes. First class mechanics. Fast and easy. Thanks!
Great customer service. Mario helped every step of the way.
We had a very smooth easy process buying a bike for our son.
Staff was awesome. Especially First name removed Lansky.
Knowledgeable, easy nice store
The entire process from calling to see if I would be able to drop off my bike that day to the drop off and to picking it up was seamless. All staff members were extremely friendly. Communications were easy with the text and email messages when the bike was ready. 10 stars! Really appreciated it!
lots of available parts and accessories, and great mechanics.
Had the product I wanted, and gave me a nice discount.
Good service department, especially Eric Rodas.
Johnny is an incredibly helpful salesperson. I felt supported in my journey to decide what gravel bike to get. I ended up spending nearly double what I set out to pay without feeling upsold, just well informed and trying all the options available that met my requirements. He is patient, helpful and I’m truly thankful to him!
Great selection, helpful staff, and fair prices.
The staff was friendly and helpful
Repair maintenance was well done at a good cost