based on 4877 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Generally I like Helen's but a little while ago I had dropped my bike for some basic service. I forget what exactly, I think truing a wheel or something minor. Anyway, they oiled my freshly waxed chain. It cost me a couple hours to degrease and rewax the drivetrain. A professional shop should be able to recognize when a chain is waxed on an expensive road bike. Still a great shop but I will keep on eye on that if I use the service center in the future.
Top of the products with Great personalized service from both your sales representatives and technicians. Want to thank Johnny Mailloux in particular .
Repair was done quickly.
Monty is the best! The shop is well assorted.
Service by Edgar to bleed brakes.
He always does great job when working on my bikes.
The staff were friendly. I waited at the nearby Colorado Center while the tuneup was performed. It took less than two hours. The staff waited while I test-rides the bike and he patiently received my concerns and made further gear adjustments until I was satisfied. Thank you for the great job!
Excellent service - everyone is so nice and helpful and very customer-oriented. Selection of bikes is also well-curated.
Excellent people in bike service
I rented bikes from Helen Cycling for the weekend and had a fantastic experience from start to finish.
The bikes were in excellent condition, perfectly maintained, and clearly set up with care and attention to detail.
A special shout-out to Adam, whose service was truly outstanding. He was professional, knowledgeable, patient, and went above and beyond to make sure everything was adjusted exactly to my needs.
They provided a high quality rental bike!
Great service, as well!
I brought my bike in for a tune up. I was contacted that I needed a new chain and how much it would cost. My bike looked brand new when I picked it up and it rides great. The service was great and the time frame was reasonable.
Thorough, caring, incredibly knowledgeable. Identified the perfect products, showed me how to use them. Couldn't be more grateful.
Every time I leave my bike feels great for me. Everyone is very knowledgeable and helpful. Wish the prices could go down a little bit. But nowadays you get what you pay for and with that comes great service from these guys thankyou so much
I purchased my Pinarello from Monty. He was very professional, helpful and knowledgeable. He made the buying process easy and I felt confident I was getting the bike best suited for my needs.
Eric in the service department is also fantastic.
I live in Long Beach, but I have no problem driving to the Santa Monica to visit Helen’s Cycles.
The staff is awesome!
Used your service department for the first time to have a complete bike cleaning. They did an excellent job and turned around in less than 24 hours! I just moved to the area so Helen is will be my new bike shop.
The service department was friendly and helpful.
I have two bikes from Helen's Cycles.....completely satisfied with both.....I try to keep them in perfect condition and only have service done service at Helen's....they are fast and reliable....the employees are super friendly and knowledgeable.....
friendly and prompt repair service!
Great service, very informative. Take a lot of pride in there work. Daniel is great!
The staff is very friendly and are helpful.
Great overall service. In particular Monti and Eric.
I had to ship a bike and Jay was super kind and helpful. I would definitely recommend them!
I appreciate the big store with lots of buzz, and mostly appreciate being able to rent a high-end road bike while I'm in the area
Great customer experience , pro and both front end and mechanic were excellent
Final invoice showed a charge of $1000-plus, $400 more than work order—the result of a double charge for ordered part.
Quality and durability
Very helpful and made the bike purchase process very smooth. Spent time explaining the features of the new bike and even offered inner tube in case of future flat repair. Excellent services and great executions!
friendly knowledgeable service and sales i have been buying and repairing bikes at helens for almost 50 years
Good and friendly service.