Customer Testimonials
We love the service at Eddy’s. I brought my Trek FX2 in because of the brand recall, and also brought my youngest daughter’s hand me down bike for a brake issue. They fixed her bike (not bought there) in a couple of days and for a reasonable price. I also got great advice from them on what size to get my eldest. 10/10 we will keep coming to Eddy’s!
I worked with the manager, Chris. I am not a spontaneous buyer. I check all reviews and several bike stores before making a purchase. It took me a year to finally decide on an ebike. I did buy from Eddies Bike shop because they had the exact bike I researched. I also ended up buying 2 bmx bikes for my grandchildren from Eddies. Again because they were knowledgeable about what they wanted. My next purchase was a bike rack. I have a jeep with a fat tire. Chris went out of his way to make sure I had the correct rack for my needs. He then went over all details I needed to know and put the rack on my jeep. I used the rack today and it was so easy! I just feel he went beyond my expectations. I can’t wait for my husband to want an ebike. I will definitely buy from Eddies bike shop in Stow.
Gray personalized service and knowledgeable expertise!
Bought a Yakima bike ramp that did not fit my bikes properly and Eddies had no problem allowing me to return it and get what I needed instead.
Some companies require restocking fees, but they handled it professionally and made everything right.
I will definitely buy from them again.
Tom was an excellent salesperson. Very patient-went above and beyond
Employees are incredibly helpful and knowledgeable. Answered all my questions.
Great stuff
Brian quickly installed my new bike bell professionally.
straight forward talk
Chris provided great support and guidance on my purchases.
Fast and effective
Very friendly staff and always have what you need
I love Trek and the service techs are always helpful
I get what i needed for basic maintenance items, or replacements such as tires and tubes
Very friendly and accommodating. Great service even when they were busy.
Always great service!
Staff is very knowledgeable and extremely nice.
They don't try to up sell you!
Helpful, friendly service.
I really like the buying process and focus on safety and making sure the product is tuned before you pick it up. I didn’t know bike buying was like that before then.
Good sales and service support.
Knowledgable staff
Good vibe
They really hustle when it is busy and make sure you are taken care of.
Thoughtful service folks, including Zach (I think i got his name right).
Very friendly and knowledgeable service! I definitely regard Eddy's as the area bike experts!
Customer service is excellent
Squeezed me in during a rare quiet moment on a Saturday afternoon for some quick tweaks and fixes, in and out, awesome!
What a great bike shop!
I called the bike shop for an emergency service before a bike ride.
They were very friendly and helpful and were able to get my bike in to change the bottom bracket.
When I went to the store, everyone was very friendly and cordial.
They explained everything they needed to do, and even explained possible complications that may need to be addressed with the bottom bracket.
The service staff was unbelievable!
And as for the show room? Wow!!! I felt like a kid in a candy store.
There was a plethora of bikes to look at as well as parts.
I just wish I lived closer or I'd be there weekly.
Easy on-line purchase with hassle free pickup.
They carry all the best products and components.
Man with glasses behind the service counter was of great help to me. Don’t think it was particularly his job but he found what I needed quick and cheaply. Because of him I will be going back with all my bike needs.
Great selection, knowledgeable and friendly staff. Great owners!
Best staff and super friendly!