Customer Testimonials
Very thorough, answered all my questions. Friendly.
Quality shop and especially the service department the bike tech was great with my 7 year old daughter making sure everything was going to fit her.But I did buy this bike on line and a salesman was acting like he sold me the bike.
I had an excellent experience picking up my bike. The customer service was outstanding from start to finish. Everyone was very helpful, knowledgeable, and genuinely focused on what I actually needed for my bike — not just trying to sell me extra things.
They took the time to explain the necessary accessories, answer my questions, and make sure I felt confident with my purchase. It really felt like they cared about the person, not just the sale.
Great team, great service, and a very professional experience. Highly recommended! 🚲👏
Very helpful advice choosing a bike lock.
Service, product mix, and prices are excellent IMO. I was recently shopping for a new bike and BSP really stood out to me! I am looking forward to many happy miles (kms) on my new Turbo Vado 6.0!
Helpful staff who are knowledgeable about their products - great customer service!
They provide a professional, fast, and fair service.
Friendly
Good turn around time
Varun provided excellent service. He showed me all the options and explained which bike was best for my needs. Highly recommended
Had the parts I needed.
Looks like a high class shop, lots of good stuff
Good service with helpful employees.
Excellent service.
This was my first experience with BSP North Vancouver, and I am sure it will not be my last.
My Specialized road bike had a chain skip issue - one that I had already had another shop in Vancouver work on. The issue had been mis-diagnosed by the other shop, and Todd was able to quickly point out the true problem, propose a solution and catch a few other deficiencies. Not only that, the bike was fixed by the next day, including parts! It now rides and shifts like a dream. If your ride needs a fix, check out Todd at BSP North Vancouver. You will be pleased by his over 40 years experience, and enjoy the professionalism of the whole team. I have found my new favourite shop!
Great customer service and friendly staff.
Lovely support from your team. The member who was assisting us (I dont remember his name) was with a torn ACL from football and his name started with "V" - I believe he was from India as me and him discussed going home and moving.
Anyway -- he was great! He spent over an hour with me and helped me try 4-5 different bikes, take them on a ride. Then we fully serviced it.
I thoroughly recommend and I am super happy with my bike.
My bike was ready for pickup within a day. Upon arrival it was quickly brought out from the back and ready to ride. I ended up also getting a new pair of cycling shoes. Each of the staff members that assisted me were all very pleasant and knowledgeable.
I’m excited to have found a bike shop just down the road from my house. I hope you don’t get sick of me.
They saved me from having to buy new cranks! Very professional and reasonable.
Great products,advice and follow up
Super knowledgable staff. Very friendly. Ready to answer questions and provide assistance. The guys just keeps it real over there.
Both team members that helped me were friendly, supportive and enthusiastic about their work. I didn't feel excess pressure, and was given the space to explore my options. The store is spacious and clean.
Great service, everyone there is super friendly and knowledgeable.
My accessory options were explained to me and I got to test ride the bike first.
Friendly staff, good selection in store.
Helpful and knowledgeable staff
Great service in the repair shop
Service and information was great from Ricky I bought my e bike there after looking at many different bikes and chose a local North Vancouver bike shop. First name removed
prompt, attentive, knowledgeable service
however, I question the $100 charge to get firmware on an electric bike updated. Seems tremendously excessive!!!!
The mechanic who helped me yesterday was incredibly quick! He fixed the problem with my bike very quickly, and thanks to him, I was able to go for my ride. Thanks a lot (I've never seen a bike shop in this city that helped so quickly before)
Great service and high quality products. Stephen was a pleasure to work with and gave me top notch customer service. I will mention and recommend to others I ride with.