Customer Testimonials
I was shopping for a new bike helmet. After visiting several cycle shops I returned to Sports Pacific to more closely examine one of the helmets I had seen. The sales person was very knowledgeable and set me up with a reflective light on my helmet. Prices were reasonable. Service was great.
Customer service was great - Highly recommend!
Excellent 6 month free service.
Bike runs great
The staffs were very kind and helpful.
Nice Store & Friendly Staff!
Good product, good friendly service
Really made it easy for me to pick up a downtown bike at your shop. Ricky was superb with helping me with some extra items too.
Jason was amazing. He services my bike right away.
I took my bike back in for some minor adjustments. The work was done right away along with a safety mechanical check. Overall, I have been very satisfied with my dealings with BSP Langley.
I was not charged for the service and I do appreciate the gesture,
Your pacific store service team are knowledgeable, courteous, and patient,
Staff are friendly and helpful
Great customer service!!!
Great team and customer service , bikes were very reliable and had confidence in the bike . Will become my go to destination for bike rental as I increase my cycling !
Good customer service overall.
Personalized and honest feedback on how to fix my bike. People are really great.
The young salesman went out of his way to be helpful and find what I wanted despite his relative inexperience.
Ricky helped me with understanding of my air leak and tire valve function and confirmed no tube/tire replacement needed - I bought a new tire pump based on his patience and excellent service!
Excellent selection of bike tools and accessories at competitive prices
Efficient. Pleasant
Varun was very attentive and helped me with my bike.
Great Bikes and sales people that know what they’re talking about such as Rickie he was awesome if he doesn’t receive commission, he should get a bonus because he really sold us on an excellent bike comp thank you Rickie we will be back and shall send our friends to come and see you
I appreciate your shop's willingness to help with things like pumping tires. And I overheard staff telling a customer that you have a two year plan for tuneups etc., which beats Reckless Rider where I bought my Marin bike a few years back. In fact, my back-for-tune-up experience there was not very nice and I have preferred you folks completely since then.
My visit this past week was to buy a bike pump, which in the end I didn't buy. The young man helping me was very nice, willing to help, and patient ... but he needed more product information and it would be useful if you had sample products to trial. In the end, I floundered using the outdoor pump and came back to have the tires pump with the air pump. Thanks for that, but aaarrgggh! You might want to put a Tire Pumping for Dummies infographic beside the courtesy pump outdoors because despit watching two youtube videos to figure it out, I only managed to deflate my tire! ... Anyway, I'll be back. Thanks.
The bike repair shop is awesome
Everyone was friendly and were helpful getting the job done on putting my bike together.
Was very helpful on my very first visit, as I knew exactly what I wanted, no upselling here. The staff very knowledgeable and helpful from the start to the day I picked up the bike.
Had the first free tune up, several loose spokes and the bike is working great in it's 3rd month.
Prompt service for broken brake cable and tuneup.
Great service from Ricky again, buying a second bike from him.
Prompt and good service overall. When I picked up my bike though, the service guys were not interested in attending to a detail that I noticed on my bike.
You are very helpful, friendly, experienced and professional