Customer Testimonials
helpful informed service
Loic talked us through the app and although it wasn’t successful, he was very patient and polite. We were so impressed with his ability to actually take motor out to find a solution . Great customer service !!!
Very friendly and supportive staff.
Kind, knowledgeable, and responsive staff with lots of options and good quality product!
Great service, friendly and professional!
friendly and knowledgable
Managed to fit me in and take care of my bike by the end of day as promised. Very happy with the service provided. I will be a returning customer for sure.
Didn't fix the problem, but at least took the time to explain what is known and not known.
Service manager was excellent
Great customer service, attentive and always willing to help or find solutions.
The staff and the management were excellent to deal with
Top quality products and service. I highly recommend this shop.
A knowledgeable and friendly staff.
Thank you so much BSP Surrey. Your team has been exceptional and I look forward to a long term relationship with the store.
My wife and I were new to the world of high-quality bikes and began our search at BSP Langley. Right from the start, Jason made us feel welcome and at ease. His knowledge, patience, and professionalism were unmatched. He took the time to explain all the details we needed to know and encouraged us to test ride different bikes to truly understand what would work best for us.
What stood out the most was that Jason treated us with genuine care, even when we told him we were just exploring options. There was no pressure, only support, which made a lasting impression on us. After visiting several other shops, we quickly realized that no one came close to the level of service Jason provided. His expertise and friendliness gave us full confidence in our decision to return to BSP Langley and buy our bikes from him.
If you're looking for a stress-free, enjoyable bike-buying experience with someone who truly cares about helping you find the perfect bike, Jason and the team at BSP Langley are the people to see. We couldn't be happier with our decision, and we highly recommend them!
We bought two Trek Checkpoint SL6 gen 3 if anyone wondered.
Friendly knowledgeable service!
Help out whenever we drop by.
BSP is my go to place for any and all cycling related needs. Top notch customer service through and through especially from Stephen. Thank you!
Good staff, great service,
Good inventory and friendly helpful service. - Thank you
Friendly, knowledgeable employees; open, clear explanation of recommended work.
The person that attended was very responsible and provide all proper information very efficient person never felt pushed or up sale recommend this bike shop
I had a very polirizing experience. I stopped by the store before buying my bike and the guy that helped me was rude, he obviously didn’t want to be there. I wish I could remember his name. I left the store whiteout a purchase as he told me that the bike I was looking for wasn’t available even online, only to come home and find it on the website.
However, when I went to pick it up, a completely different experience. The two guys at the back of the store were so pleasant and helpful. I even bought a rack and was installed right there and with a smile.
Stephen took the time to confirm that I had the right size helmet.
Definitely the service provided and zero
pressure to purchase was a big factor in our decision to purchase a bike at BSP, very knowledgeable staff and Stephen is great for advise and also listens to your concerns no matter how small or big they are.
I’m a customer for life!
Thank you for the great service. I took my bike to another shop first and felt completely ignored by them, terrible experience. Then I came to BSP and the level of attention and details it was given was amazing.
I'm really happy with BSP and will only service my bike with you guys.
staff are friendly and helpful. Have been pleased with bike tuneups in the past
All staff were very professional and knowledgeable. Wish they would offer a discount for the accessories when purchasing a bike.
Cannondale Trail Plus 24
Jason was super helpful. I'm very happy with my purchase.
Great knowledge and attention to detail by the staff!!!