Customer Testimonials
Had what we wanted. helpful staff
Spectacular customer service and very friendly, knowledgeable staff! Thrilled to have my new Townie bike , basket and helmet. Thank you !
Had time to share knowledge and technical advice. Very much appreciated.
Great products and great service
The mechanic (Michael?) was fantastic. Very knowledgeable and personable and empathetic. He went out of his way to show me what was wrong with my bike. The service was done very quickly and inexpensively.
Stephen was excellent as always. I have bought all of my bikes and will continue to buy them from Stephen.
Excellent & very helpful service, both from sales and bike maintenance staff.
We had an excellent experience bringing our 3 year old in to find his first “big boy” bike after learning on a strider style bike.
We knew roughly what we were looking for, but we wanted our son to feel a part of the process - and he absolutely did. The salesperson (Alaina) was very patient with him, and helped him feel comfortable after he was a little scared to try the bike out for size. We felt no rush whatsoever to make a decision, and he was given ample time and space to make as many laps around the store floor as he needed. (Once he got brave enough to give it a try). We were also given suggestions on how to make the transition from Strider to pedal bike.
I’d like to extend our sincere appreciation to the store staff for making it such a great experience for us and our kids, when it easily could have been downplayed as just another kids bike going out the door.
I look forward to coming back!
Stephen and his team were so helpful and accommodating during my recent bike purchase. Fantastic customer service!
They have a very good customer service and very friendly
Very helpful and friendly staff.
Good prices, wide variety of products.
BSP are always there when you need them. Very professional.
I have been a customer for 20 years and have seen many changes and the current team is great
Would recommend them as my chosen bike store
I spoke with the machanic Michael when I first contacted BSP by phone. I was immediately impressed with his manner, his questioning ability to resolve my inquiry and his obvious knoledge. I immediately wanted to visit the store. (I live some 40km away and there are other stores closer). On arrival at the store he met me and discussed my interest, cycling style and fitted me for a bike He then adjusted the bike for a trial ride, discussed the various controls, fitted me with a helmet and sent me on a trial ride. On my return, I decided to buy. The care of the bike and its maintenace was then discussed. I then spoke with the Daniel who inquired of my current cycling gear and possible requirements for its replacement, and the delivery of the bike.
I left with the feeling that this had been one of the most pleasant buying/instructional experiences I have had.
PS I have been a local and international touring cyclist for my life (I am 85), own three bicycles, and have many bicycle shop visits ..... this visit was an outstandingly satisfying encounter. Many thanks. Peter Bailey
Friendly staff. Stephen and Oliver were great! Definitely will do business again!
Friendly and knowledgeable people
Great products, very knowledgeable and approachable staff
they had the product I was looking for and the staff was knowledgable about all your products.Also the bike was on sale
Best bike shop in the world
Friendly and knowledgeable team.
the team at North Vancouver BSP solved my issue with my bike shes!
2nd bike we ve bought here
Very helpful , patient staff.
Knowledgeable staff. Quality work and targeted to what's needed, no unnecessary fixes or over charging.
Super helpful and knowledgeable staff.
I recently had my bikes serviced. Staff were very knowledgeable and honest and did not try to upsell anything. In fact, they advised me I only needed the basic service for one of my bikes saving me in the higher cost I thought I would be paying.
Good selection
Great service
Matched sale price
Friendly, professional; just a great experience!
Very knowledgeable, friendly and helpful sales person.
I have been using BSP downtown for over 25 years and have never had a problem with them.
Very friendly and helpful staff! Bike came back from service looking and running great!
Knowledgeable staff who were helpful before and after the buying process. Stephen was fantastic to deal with who then passed me off to Michael in North Vancouver to get my new bike set up perfectly for when I rode it out the door.
The only issue is that they made it too comfortable to go into the store and talk with them as I tend to get in trouble in bike stores!
Thanks for all of your help guys!