based on 2810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Taylor was very immensely helpful in helping me select several new components for my bike. When requested, he even installed them. He's the best and one of the reasons I'll continue to shop with Bicycle Habitat on Vanderbilt! Thanks so much!
The team at Bicycle Habitat were awesome. They did a detailed fitting, explained how the newer features of the bike operated and how to maintain the bike.
They asked questions about the fit and ride as well as made recommendations on what pedals to use.
Lastly, they safely shipped my bike home!
Great experience!
You could have a slightly better intake system for bikes you're working on. Thanks!
Thanks!
excellent service, good people
I had my bike tuned up at the Park Slope location. All of the staff was very friendly, and I was super impressed by the quick turn-around time. Thank you!!
Victor and Brian were wonderful. I approached Victor about purchasing a Trek Domane AL 3. He recommended that I try a few bikes, and I'm appreciative that we took the time to get the fit right. Brian also helped, particularly with explaining the different bike components and what upgrades were versus were not worth it. Great, friendly, patient staff.
You're awesome, a true NYC institution!
Great expertise and service. Love Matt and the team.
I came in to purchase a bike (my first since I was a child!), and Adam took time and care to listen to what my needs were and make a recommendation. He met me where I was with my (minimal!) level of bike knowledge while sharing his deep knowledge and genuine passion for biking. He helped me get changes made to the bike same-day so I could ride the bike home--I am thrilled with my new wheels! The whole experience was a delight. Thank you!
Very helpful mechanic! Thanks!
Awesome!
Friendly and good workmanship.
Friendly, efficient, direct, helpful, punctual!
Everyone at Bicycle Habitat is awesome!
I very much like the workmanship of bike habitat but I can tell you that is the honesty and integrity of the people that work there that have leg me too recommend this business to everyone I know. I have never been taken advantage of, cheated and I have always been treated respectfully. Every business should use this business as a model.
I recently had a flat changed on my Giant hybrid. The mechanic was fast, friendly and professional.
Good customer service.
Friendly & helpful staff. No one is condescending. I don’t feel like I’m getting ripped off.
Great communication and turnaround
I was helped by three different employees when purchasing a bike and all of them were extremely helpful. I appreciated the extra information they provided since I did not have a lot of knowledge going in.
was thrilled that you were able to fix both problems in 45 minutes.
The service was fast and efficient. Also super knowledgeable. Loved the fact that we could easily communicate by email and get everything done. You also underpromised and overdelivered in terms of time of completion. Well done!
GREAT SERVICE AND INSIGHT FROM EVERYONE.
Great customer service
Super helpful staff thank you!
The people working there are always very patient and knowledgeable about their products. I know that they don't purposely recommend products that are the most expensive. They recommend the products that work the best fit for my situation. Good sense of humor and very friendly.
Whenever I have problems with my wheelchair, I have the parts shipped to Bicycle Habitat, and they take care of it.
Prices tend to be expensive and there is often a wait time for longer repairs (e.g. tune-ups)
This tune-up was wonderful, as usual. This is probably the first time the derailleur has been adjusted correctly the first time.