based on 1565 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Extremely knowledgeable and helpful.
Service was very good - communication excellent.
Easy to talk with, knowledgeable about the bikes and accessories, friendly!
Best bike shop in town. Their mechanic Tom is fantastic
Friendly service, fast, knowledgeable
Brought my bike in for some adjustments and everything was taken care of very quickly and the bill wasn't bad either .staff was very courteous as well.
Have a selection of what I need. Conveniently located in Madison.
Friendly, provided the correct solution. Offered to install it while I waited.
The tech was very knowledgeable and friendly. Very pleased with the service.
Very friendly, knowledgeable, and professional staff. Fixed my bike shifter/derailleur problem within minutes at no charge. Provided excellent information on how to properly care for my bike. I will be back.
Very nice people, informative about bikes. Highly recommend!
Your staff was very helpful, your inventory was extensive and I paid less than I had expected to pay. I will indeed be a repeat customer.
I love Bicycle Cove... I simply wish they would do better with Listen360.
Friendly and knowledgeable staff. My bike repair was completed while I waited at a competitive and reasonable price.
Not enough inventory
The tubes were in stock.
Customer service was great, time frame, services, all were great! Thank you!
This system of rating doesn’t work. I’m perfectly happy, delighted in fact with your organization!! Somehow a 5 popped up and I can’t change it to very likely. Fix it, train me how to use it or stop sending it.
Great people & great products. I stopped in with my wife to buy a helmet. I found a great helmet and new bicycles for both of us. Suzanne was very helpful!
Personal touch with Shop staff knowing my name and helping me find what I need for my specific bike packing trip. Ben sticks out as very knowledgeable and personable and a reason to pick this location over other shops. I would say Ben is the main reason I bought the last bike I purchased that I did not know I needed after being introduced to gravel grinding and seeing his bike setup. I am involved with Scouts and one of the hires was a great kid and Eagle Scout from our troop which is really awesome.
More reasonable prices. And welcome new customers, even if everyone is busy with another customer. Let them know how long they might be, or at least find out why they are there.
Every service was done correctly and in a timely manner. I am very happy to have my bicycle tuned up for the summer time! Thank y’all!
Good selection of bike and easy to work with.
Great personal service and stand by their products. Great communication
Great service! Fixed my bike gears and changed tire in less then 20 min. Excellent!
I dropped my daughters bike off for service and ended up spending $185 for needed repairs and service. During my visit to drop off my daughter’s bike I had a few questions about changing the tires on my bike. The ladies working seemed more interested in completing their inventory on the computer than answering questions about tires. I ended up leaving without my tire questions being answered and I was a little frustrated. I went to REI and got my questions answered and bought new tires and tubes for my bike. I will no longer bring my bicycles to your company for service or repair. I want to support local businesses but I don’t like being made to feel that my business isn’t needed. I wish your business the best of luck in the future.
Good selection of bike headlights, friendly staff, and honest.
Very helpful in the purchase of my new bike shoes.
Best service and staff in HSV!
Knowledgeable and courteous