based on 1808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I took my son in to be sized. I was welcomed with a smile, educated on different things about bikes I did not know and then helped with various options. The whole time they engaged my son and always had wonderful customer service. I highly recommend going to this shop for all your bike needs even for young children.
Friendly staff that helped us pick a bike.
Problems are solved and more than once at no charge!
If every small business operated as THE BICYCLE COVE does, the world would be a better place.
Thanks.
Friendly knowledgeable customer service, good selection of products. I had been looking forever for a pair of MTN bike shoes in my size and they had some that ended up working great! Thanks
Your staff were very helpful
Great support from staff and love the bike!
Did a great job inspecting bikes, giving options on what each needed. Also very helpful choosing the right helmets for growing boys.
Very helpful, reasonably priced for products offered and very personable. I would highly recommend. And, who can't love the welcoming pup.
Very friendly and helpful staff
Y’all never disappoint me, in fact the opposite is true. That said, this feedback system doesn’t work from an iPhone. We’ve had this conversation before. First name removed
Friendly, courteous, knowledgeable, and quick to service my bike. Very happy customer.
You have the most skilled and knowledgeable bike mechanic in town (Tom). He is able to both diagnose and repair problems incredibly quickly. Great asset to your store.
Great customer service! Thank you, Michelle!
Knowledgeable staff. Nice selection of bikes
Drop the price of the top fuel a couple grand :-)
Y’all never disappoint me, in fact the opposite is true. That said, this feedback system doesn’t work from an iPhone. We’ve had this conversation before. First name removed
Enjoyed meeting Chris, very helpful!
Excellent customer service!
I appreciate the helpful and knowledgeable staff, bike repair and maintenance, Hammer products ( Recoverite and Gels), assortment of bikes and bike products.
Nick and Ben are amazing. Bike builds are great and customer service is top notch.
I was on a long tour from Illinois to Florida and just dropped in. The service department was willing to take care of a couple of things without for me without an appointment and get me on my way. - Larry from Wisconsin
Competent and helpful staff.
Clean, polite, and helpful. Everything I need for a good visit.
Very knowledgeable and helpful staff.
Nice, clean store, knowledgeable and helpful staff! I’ll definitely be back
I like your service and product line. Prices are a bit on the high side.
Have always had fast and professional experiences/repairs, etc from a staff that is the perfect combination of competence and friendliness and helpfulness.
it was all acceptable
I dropped my bike off for service. The shop did a great job and finished the service about two weeks ahead of the timeline that I was quoted. Great job Bicycle Cove!
Your staff are very helpful and knowledgeable on the products you sell. They are courteous and they greet the customers as soon as they enter the shop. Thank you for your great service.