based on 1808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had product I was looking for
nice selection of bikes and friendly helpful staff
Great service on a last minute request.
Great service. Great bicycles. Love my bike
Personal experience
Very friendly and helpful
You were always very helpful and friendly. You have been very cost-effective
Helpful staff and decent range.
Great product selection and service team. Everyone was very professional and the service tech took the time to explain what all he did to fix my bike. I actually ordered the bike online so it wasn't even something I bought from their store.
Great customer service…great selection. Mike Knight
Great line of Trek bicycles.
Fair price and no high pressure salesperson
Great People, Products and Service! I enjoy doing business with Bicycle Cove!
The staff was super friendly and went over and beyond to personally come out from behind the counter find the perfect gloves and socks I was looking for them to top it off she pulled up maps of really cool hikes and places to see.
So many people are too busy to take time out and relate these days ... this was super refreshing to me !
I would recommend Bicycle Cove Madison for both service and merchandise.
Service: Recently I brought my bike and was met by an employee (owner I think) who thought he knew the problem right away but didn't say until he put my bike on the rack to verify. He was efficient, knowledgeable and professional. He rode my bike first to be sure he had addressed the problem and I really appreciated his help and attitude.
Merchandise: About 4 months ago I started riding again and little by little needed replacement items. Bicycle Cove Madison had everything I needed plus helpful staff. Items included helmet, gloves, lights, water bottle and nutritional items.
Thank you,
Name removed
I like that there are associates in the shop who can help you find what you need.
The staff is very friendly and knowledgeable.
Both Bikes look and function great!
Very helpful staff
Very good service!! They didn’t have the bike I wanted at the store, so they immediately called the store right down the road and got me home up! I appreciate the tutorial from the mechanic. He showed me everything I needed to know and was very polite
Amazing customer service. Top notch. Chases made the sale and another guy helped me decide what to get a few days prior. Didn’t get his name though.
And the bike is amazing. Trek fuel ex 8
The selection and quality of bikes...
Everything! No complaints!
You have experts who know how to guide a person in their buying. ...love the guys who come out and help at the triathlons. Thank you for being there to help!
Always friendly and helpful staff. Excellent selection and nice shop. Their maintenance and service department is also awesome.
Helped me order mounts for a Wahoo Bolt Elmnt for my road and mountain bikes.
Fantastic products, fair price, super friendly & efficient staff.
The people
Staff was curteous and fixed my bikes right away while I waited. Great staff.
Tom did an excellent job setting me up with wheels and fixing many problems with my bike. Best service I’ve ever had at a bike shop.