based on 1879 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Personal help by people who know and love biking. I was very appreciative that Michelle told me about a used bike that was available instead of paying that same amount of money to fix my son's bike.
Your associates are always very helpful and knowledgeable.
I would recommend your store to everyone needing any cycling needs.
Great turn around time on basic tune up. Bike rides like new
I appreciated the personal attention and differential description of the products.
We used service to install brakes seemed knowledgeable it was more costly then expected .
Everyone was very friendly, knowledgeable, and professional. A great experience and would highly recommend. I will be back for all my cycling needs.
Great products, knowledgeable sales team and bicycle techs.
I appreciated the friendly and knowledgeable staff. That is why I will recommend Bicycle Cove and keep going back. Customer service trumps all else.
Michelle and AJ(?) very knowledgeable, professional and friendly! Changed my flat tire out as I waited and sold me the products I would need to change my tire on the trail next time! Thanks!
I am comfortable knowing that the team at BC has my best interest in mind when maintaining my bike. They listen to my needs and suggest solutions!
I’m new in the Athens area. Beginning to get back into condition after a hip replacement last September. Bike needed servicing and Bicycle Cove was the closest shop. Your service offerings looked good so I brought my bike in. I think it was Jerry ( from New York originally) so sorry if I got the name wrong! He was especially accommodating. We arrived at a price for service and some tires/tubes. Got a call from service on way home and a “ no issues, we can handle it” attitude came across! I picked up the bike a few days ago. I must say, it looks terrific- like new!! Rides like new too. You guys are everything you advertise. Thanks for the future hours of fun I’m gonna have on my old friend!
Personable, informative, competitive pricing.
Great selection and some really good service people at the Madison location.
Amazing customer service before and after the sale. I don't even think about going anywhere else!
Very friendly service and great advice!
Super friendly ..dropped my bike off for repairs (at close) and it was good to go the next day, so they’re super fast too!
Turn around time for maintenance
Friendly and helpful. Helped us out with mounting our mtb tires. Even though we hadn’t purchased from them.
Friendly, professional, knowledgeable
Attentive, helpful, knowledgeable staff
Good service.
Personal and expert service. Help local leagues
Goes out of their way to explain how their products works and the benefits associated with the product
Trustworthiness is a core value of the store that the employees display
Knows their products
They take the anxiety out of purchasing an expensive trek bicycle
The service is outstanding and I am happy with every product I have bought there.
Thanks for the good help buying my first mountain bike. I really appreciated the useful advice by the sales associate. :)
We love our bikes. Thanks to Jessica helping us pick out the right bike we walked away feeling confidant about our purchase. When we left we had a big ole smile on our face. Her exemplary customer service gave us faith that you can still have a great shopping experience. Yes we will definitely recommend Bicycle Cove in Madison and we Love the product you carry.
Services was great. All work/purchased parts was explained. I did not feel like I was rushed in and out.
I would have liked my electronic shifters to be charged.
There was only one person working on a Saturday and I waited for 10 mins while the one person went to other people to sell bikes without acknowledging me or letting me know he’d be with me…or asking what I needed to prioritize his customers.
After dropping my bike off, no one called me to let me know approximately when it would be ready.
Some basic customer service courtesy is really lacking.
But clean shop and took care of the job!
The employees tried to fix my training wheels before selling me a new pair. Quality work & quality service! Thank you!