based on 1565 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable staff. Nice selection of bikes
Drop the price of the top fuel a couple grand :-)
Y’all never disappoint me, in fact the opposite is true. That said, this feedback system doesn’t work from an iPhone. We’ve had this conversation before. First name removed
Enjoyed meeting Chris, very helpful!
Excellent customer service!
I appreciate the helpful and knowledgeable staff, bike repair and maintenance, Hammer products ( Recoverite and Gels), assortment of bikes and bike products.
Nick and Ben are amazing. Bike builds are great and customer service is top notch.
I was on a long tour from Illinois to Florida and just dropped in. The service department was willing to take care of a couple of things without for me without an appointment and get me on my way. - Larry from Wisconsin
Competent and helpful staff.
Clean, polite, and helpful. Everything I need for a good visit.
Very knowledgeable and helpful staff.
Nice, clean store, knowledgeable and helpful staff! I’ll definitely be back
I like your service and product line. Prices are a bit on the high side.
Have always had fast and professional experiences/repairs, etc from a staff that is the perfect combination of competence and friendliness and helpfulness.
it was all acceptable
I dropped my bike off for service. The shop did a great job and finished the service about two weeks ahead of the timeline that I was quoted. Great job Bicycle Cove!
Tom did an excellent job setting me up with wheels and fixing many problems with my bike. Best service I’ve ever had at a bike shop.
Had product I was looking for
nice selection of bikes and friendly helpful staff
Great service on a last minute request.
Great service. Great bicycles. Love my bike
Personal experience
Very friendly and helpful
You were always very helpful and friendly. You have been very cost-effective
Helpful staff and decent range.
Great product selection and service team. Everyone was very professional and the service tech took the time to explain what all he did to fix my bike. I actually ordered the bike online so it wasn't even something I bought from their store.
Great customer service…great selection. Mike Knight
Great line of Trek bicycles.
Fair price and no high pressure salesperson
Great customer service! Thank you, Michelle!