based on 1565 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Personable, knowledgeable sales staff and technicians, coupled with quality products and a great selection. What more could you ask for?
My bike looks and feels brand new! I will be bringing my other bike in for the same service
Great service
Best bike service I have had in years.
Makes my 20 year old bike like brand new and a joy to ride.
Chris is an awesome bike mechanic.
Great selection, fair prices, prompt service.
Excellent and prompt!
Friendly and knowledgeable service
Mike was so helpful
He was very knowledgeable about the product
He was a lot of the reasons why we went ahead and bought the bikes
Products are all top of the line, store is so clean and welcoming, but the staff is what really pushes you over the top. Michelle is not only knowledgable but also extremely passionate about biking and great with kids. Will recommned to anyone looking for a new bike or bike servicing
I enjoy shopping at Bicycle Cove. It feels like home.
Chris was an incredible salesman. Very helpful and knowledgeable, answering every question we had with honesty. Patient while we checked out multiple bikes for my wife and resulting in a “no pressure” sale. His demeanor combined with the high quality bike inventory made it an easy decision for us to purchase the first new adult bike for my wife. Will definitely return here when the time comes for me to upgrade my own bike!
Friendly and efficient
Prompt is performing services and eager to help.
The entire Bicycle Cove Team is amazing. I have experienced the BEST customer service at each location in Huntsville!
Excellent service and attention. Michelle was absolutely wonderful.
I had Bicycle Cove assemble 3 bikes I bought on line for Christmas. The shop did an outstanding job, accomplished the job on time, and stored them for no charge until I picked them up the other day. Price per bike to assemble was well worth it. Everyone was very friendly and helpful. They did identify an issue with one of the shifters but got that resolved. It definitely paid to have professioanls assemble the bikes. I know they are all tuned up, operational and safe to ride. Thanks for all the help.
The people, they are great
Helpful, knowledgeable.
Considerate and knowledgeable staff.
The service department helped me with my out of town grandson’s flat tire. Thank you.
Awesome customer service! Everyone is friendly and knowledgeable.
Enjoyed the availability and attention given to my needs. Appreciated the open dialogue around other things related to cycling.
Professional and great service with a smile!
Chris provided great overviews of the bikes and helped me make an informed purchase.
Timely service, quality work.
Great staff!!!!
Customer service and knowledge
Knowledgable and friendly staff. Good quality merchandise.
I have purchased 3 bicycles from Cove and it is because of their customer service, their great attitude, helpfulness, and expertise. They are truly a 5 star business.
We absolutely love this store! We have now purchased a total of 8 bikes and counting from this location. The staff is always so friendly and welcoming. They are also incredibly knowledgeable and helpful when choosing the right back for the rider.