based on 1912 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A veteran or military discount could pull in more business, especially considering the large military and veteran community in our area.
Service and friendly staff are awesome. I think pricing is reasonable.
I experienced very friendly, timely and professional service at a fair price.
Best customer service.
Excellent product availability and super staff helped find perfect bicycles for our grandsons!! Ruth was so welcoming, knowledgeable, and professional!! What a great experience. We highly recommend the Bicycle Cove!!
I love Trek bicycles, and I have always gotten great.service at Bicycle Cove.
Super friendly staff! They were patient, heard me out. I will pretty much always go there for my mountain bike.
Vin (?) was very knowledgable and did a great job guiding me towards the bike I ultimately needed for my training. With his help, I'm all set to begin training on Saturday. Excellent customer service. 10/10 will be back
I don't think the tires were set at the right pressure when I picked up the bike. I don't know this for sure because mountain bike tires are set to such a low pressure some low end pressure readers are not accurate but it seemed like they were nearly flat when I tried to ride it. That gave me the impression that the bike was perhaps taken out of the box and not prepped at all. Also the payment link would not work and somehow it lead me to some site that involved some pressure tactics to buy a medical alert service.
Reasonable on repair fees/parts and good turnaround time. Your team keeps me rolling!
Thanks Bicycle Cove!!
The service. Very helpful in providing the necessary information and going above and beyond to make sure on-line pedal straps worked, including providing replacement pedals.
Finally got rid of an annoying click. Took my bike for a 35 mile ride today after the "best tune" up. Everything worked flawlessly.
Bicycle cove performed the work on my ebike in a timely manner and they did an excellent job. Very friendly people.
They’re always so competent.
U set promise and over deliver. Smart! Fair and professional.
What’s not to like!
Thanks for fixing my flat
Services were quick.
Always helpful and quick! Staff is knowledgeable and helpful!
Friendly service and quick service on bikes
Ruth, Ben, and team are AWESOME!!
Everyone was helpful and pleasant. Appreciate the low key, no pressure attitude. Had my parts that I was looking for. Highly recommend.
The staff is very friendly and extremely knowledgeable
Y’all did an excellent job! The shifters on my BMX bars on the mountain bike fit perfectly and are working perfectly! Whoever took care of me did an excellent job installing, and the troubleshooting of the root cause was also very helpful and appreciated. Plus the price was reasonable.
Nice people, great work.
Great buying experience with Jerry! I bought a bike as an anniversary gift for my wife. The staff were friendly and knowledgeable.
It is good quality bikes and the staff is knowledgeable and friendly.
Always great service. Bought a bike, liked dealing with them so much went back and bought a gravel bike.
Wonderfully clear and concise customer service. Made the experience of purchasing a bicycle for the first time wonderful. I have and will continue to recommend.
Very informative and the bike rides great!
All the employees (Ben & all) are very helpful and knowledgeable. And, let me ask all my crazy questions. The tune-ups and service have all been spot on. Thank you!
Everything!
Quick service, and friendly knowledgeable staff.