based on 1573 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ben is so knowledgeable and helpful, no reason to go anywhere else!
God selection of products with employees that have great of the products they sell.
I bought a Bontrager carbon wheel set that several years ago, and on the rear wheel spokes recently started to break every few months. I didn't expect that to be covered under any warranty but Bicycle Cove thought it should be and submitted a claim to Trek. Trek replaced the wheel free of charge under the lifetime warranty, saving me beaucoup bucks. Thanks, Bicycle Cove, for knowing Trek's policies and getting me back on the road quickly.
Military discount
Great service and maintenance is always done in a timely manner. Thank you
The technicians were the perfect combination of professionalism, competence and friendliness.
amazing
Very friendly folks and excellent service.
I like that they have a lot of options and employees are knowledgeable about all of the products, even the water bottle I purchased. I also appreciate feeling like I am supporting a local bike shop. The store is inviting and organized.
Very professional crew at this bike shop. They deliver on their promises. At the height of the season, they had the bike I needed in stock. They assembled the next day, we picked it up and off we went on vacation.
Convenient location and how pleasant the staff is to deal with.
The store sells Trek and Aventon. Having ridden bikes from other manufactures, these two are excellent products and companies.
Great and dependable work on bicycles.
I thought $37 for software update was excessive.
This is the second bike I’ve purchased from Bicycle Cove…the first time was about five years ago at their Hampton Cove Store. I bought a Trek Dual Sport and last week an Adventon at their Madison Store! Both locations offered excellent customer service…they are my go-to store for all my cycling needs.
Thanks Bicycle Cove…loving my new e-bike and still riding and enjoying my Trek!
More Huntsville specific cycling gear/jerseys
Smart friendly folks
My trek domane was sold to me by Ruth and is exactly the bicycle I needed. After sales service has always been timely and great.
Products speak for themselves, unparalleled quality. The service and expertise of the Bicycle Cove Team is what sets them apart from other bike shops I’ve used. Highly recommend using the Team from the Hampton Cove area for your cycling needs!
Team Bicycle Cove…THANK YOU!
Great people work there.
Took my bike in expecting to have to drop it off. Mechanic came out and took the time to check it out while I was there and fixed the problem while I waited. Charge was more than fair. Great shop with knowledgeable and friendly staff
Very helpful staff, timely and courteous.
All services performed as requested. Everyone was courteous and professional. Excellent.
Worked on a bike that was in poor shape without wanting to make it perfect
Ben and the crew always get me taken care of in a quick and timely manner!
Trustworthy
Very friendly and knowledgeable.
Great customer service and a welcoming atmosphere
We had a great experience!
Great sale prices. Good selection of bikes on the showroom floor. Michelle was very helpful in sizing a bike for me and the bike tech prepped my new beginner level Trek mountain bike quickly.