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Client Testimonials
Efficient, friendly, helpful
The technician who came to my home called in advance, as was promised. He arrived on time, wore booties to protect my floors, and politely accommodated my requests.
The gentleman who came and did the cleaning was really conscientious and I could tell he wanted to do a good job and get them cleaned for me.
Professional, Excellent service. Love the fact that there are no harmful chemicals used, which is of utmost importance to us as humans and our three shepherds.
Please let Brandon, Supervisor know that our couch turned out much better. And I want to thank him for his excellent service. Brandon deserves a superior accolade. Thank you, we will contact your company again.
PERSISTENCE GOOD CUSTOMER RELATIONS SKILLS
Easy to schedule a service. Confirmations and reminders via texts and emails.
On time, and well done!
Online scheduling and appointment verification, saturday appointments, and chemical free cleaning. I only had to talk with someone when the technician was on his way to our house.
fast & everything is very clean!
On time, friendly, efficient service. There was no chemical smell after the cleaning. The carpets dried quickly.
Got our appointment scheduled the same week. Great service - took care to not scratch any walls or moldings. Fantastic cleaning!
competent staff with good customer service skills Jose Merick
well informed and efficient office staff and timely service tech.
I love your services and I love the fact that there are no chemicals involved, however this time I was not please with who came to do the carpets. I don't know if they get paid on commission for adding services, but I have had it done in the past and I was charged the three room rate, as all of the bedrooms it was just around the beds, not much in any of the rooms and a living room. I was told that a traffic pattern was in an L and not a U no matter how big or small and that the living room (which isn't a big room) was an oversized room ( only one major piece of furniture was moved, so it wasn't that big of an area. I said well that is how we were charged in the past, he then continued to explain again, multiple times about the traffic path and the size of the living room, then said well I'm not going to argue with you I will just give you the three room price. I wasn't trying to get anything for free, I was just going by what was charge in the past. Then I said something about hoping that the carpet would last a year or two more and he proceeded to explain that I should not get that kind of carpet in the future because it is harder to keep clean. I get that, and if it came across as a suggestion I wouldn't have felt like he was criticizing my choices. If I hadn't needed the carpet cleaned when I got it done, I would have rescheduled with someone else. I will continue using your company but would appreciate if I am not scheduled with the same person in the future. Thanks,
My carpet look brand new I couldn't believe it! Thank you!
We had some area rugs and carpet cleaned by Zerorez. After they completed the cleaning we noticed that a small spot in the carpet appeared about two hours after they had left. We contacted them the next morning and a manger came to our house wthin two hours. Not only did he take care of the spot, he re-cleaned the entire room!! This was far beyond our expectations to say the least. The room looks great!! Both persons that were at our house were very professional and really cared about the quality of their work. We are extremely satisfied with Zerorez and certainly will have them back again.
The cleaners were very friendly and did a great job! Thank you!
great customer service and carpet looks great
Our carpets are spotless and smell great!
You are the best I’ve used. I was amazed. This is the best this older carpeting has looked since we moved in 17 years ago.
The Tech's always do a great job on our carpets!
I very much like the idea of a cleaner clean without the harsh chemicals. Price is reasonable and the results are good. No hassles and easy to book. Communication is great
I choose Zerorez because no chemicals are used in their cleaning and because of the positive reviews it received. The booking process was easy, the technician arrived as scheduled, was professional, confirmed estimate and answered all questions before starting his work. It was obvious that he knew what my job was about before he arrived. Thanks for a great job.
Great job courteous people always on time
The employee was courteous, engaging and competent
Quick/adfordable/carpet dried quickly/pleasant customer service
Very professional, quick, and good result!
Very friendly an knowledgeable employee
Excellent customer service!! Carpet looks like brand new and dry in a few hours with no residue. Our serviceman explained the protons wasi informative and very professional. Job well done.