Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 10, 2026 — Rated 10 out of 10 by Lucia Irazabal Hyland Cyclery
What do you like about our products and services?

Loved how my advisor went over my bike with me and gave explanations and recommendations. The bike looked amazing when I picked it up after the tune, I couldn’t believe it was mine. Employees are so great - Sarah and Caleb.

Report a concern   April 10, 2026 — Rated 10 out of 10 by Chris Marsh Trek Bicycle Westlake Village
What do you like about our products and services?

Danny and Matt are the best, always helpful, lots of product and great expert advice.

Report a concern   April 10, 2026 — Rated 10 out of 10 by M.G. Freewheel Cycle
What do you like about our products and services?

Friendly staff and great service.
My shifter cable broke mid-ride (20km from home). I was able to get to the shop (luckily it was downhill), looking for emergency service, and they made time to solve the issue and get me on my way home.

Report a concern   April 10, 2026 — Rated 10 out of 10 by H.G. OLIVER'S CYCLE SPORTS
What do you like about our products and services?

Great service, they go the extra mile, and take the time to explain everything and options. Highly recommended.

Report a concern   April 10, 2026 — Rated 10 out of 10 by M.S. Bicycles East
What do you like about our products and services?

Service on bikes maintenance and staff expertise

Report a concern   April 10, 2026 — Rated 10 out of 10 by P.C. Trek Bicycle Stafford Aquia Park
What do you like about our products and services?

The lead mechanic Mike is the reason we keep coming back. Honesty, excellent service, and genuine interest make him head and shoulders above others in performance.

Report a concern   April 10, 2026 — Rated 10 out of 10 by A.E. Ridley's Cycle
What do you like about our products and services?

Friendly and knowledgeable staff. Love my new bike.

Report a concern   April 10, 2026 — Rated 10 out of 10 by Jim Wasko Trek Bicycle Lake Oswego
What do you like about our products and services?

The service team is friendly and thorough in their work.

Report a concern   April 10, 2026 — Rated 10 out of 10 by Dan Sandell Freewheel Bike Minnetonka
What do you like about our products and services?

Very helpful advice from the staff.

Report a concern   April 10, 2026 — Rated 10 out of 10 by Chrissy Winkler Campus Cycles - Denver
What do you like about our products and services?

Friendly and attentive service!

Report a concern   April 10, 2026 — Rated 10 out of 10 by Perry Ehrmann Freewheel Bike Richfield
What do you like about our products and services?

Freewheel Bike Richfield Rocks!!

Report a concern   April 10, 2026 — Rated 10 out of 10 by P.L. Guijarro Alfaz
¿Qué es lo que le gusta de nuestros productos y servicios?

Tolles Team, flexibel und kompetent.

Report a concern   April 10, 2026 — Rated 10 out of 10 by A.R. GADSDEN
What do you like about our products and services?

Just got my first road bike. They were able to answer all my questions and service my bike very quick and quality work. Very informational and helpful

Report a concern   April 10, 2026 — Rated 10 out of 10 by A.T. Rose Bike
What do you like about our products and services?

Good service, good mechanics

Report a concern   April 10, 2026 — Rated 10 out of 10 by 트렉 광교점
What do you like about our products and services?

너무 친절하시고 꼼꼼이 봐주셔서 좋습니다.
제품 만족도도 최강입니다.

Report a concern   April 10, 2026 — Rated 10 out of 10 by M.S. Trek Bicycle Walled Lake
What do you like about our products and services?

Staff is very friendly and helpful, going above and beyond in the area of customer service.

Report a concern   April 10, 2026 — Rated 10 out of 10 by K.R. Trek Bicycle Knox
What do you like about our products and services?

All the staff were so friendly and helpful. Turn around time for my son’s bike was so quick, especially being school holidays.

Report a concern   April 10, 2026 — Rated 10 out of 10 by T.K. Foxboro Bike
What do you like about our products and services?

Always friendly, solid work and very reasonably priced!

Report a concern   April 10, 2026 — Rated 10 out of 10 by A.W. S & W Sports
What do you like about our products and services?

Everyone is friendly and helpful.

Report a concern   April 10, 2026 — Rated 10 out of 10 by G.M. Trek Bicycle Johannesburg
What do you like about our products and services?

Great product quality and awesome team service

Report a concern   April 10, 2026 — Rated 10 out of 10 by Andy Pearson Bike Mart - White Rock
What do you like about our products and services?

Fast, friendly and professional

Report a concern   April 10, 2026 — Rated 10 out of 10 by Cal Oleksuk Cycle Therapy
What do you like about our products and services?

I went in to fix a flat and came out with an adjustment to my shifter and one brake cable. That was never mentioned to them beforehand and to me, on my pickup.
I am becoming spoiled with that type of service, not to mention the friendly staff.
Why would anyone go elsewhere?

Report a concern   April 10, 2026 — Rated 10 out of 10 by D.C. 7 Mile Cycles
What do you like about our products and services?

Friendly community based business. Very knowledgeable and happy to assist me as their customer.

Report a concern   April 10, 2026 — Rated 10 out of 10 by P.A.A.G. Trek Bicycle Monterrey Carretera Nacional
¿Qué es lo que le gusta de nuestros productos y servicios?

La atención del personal y la calidad de los productos.

Report a concern   April 10, 2026 — Rated 10 out of 10 by E.D. Flow Bikes
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

alles perfekt gelaufen, ich komme gerne wieder

Report a concern   April 10, 2026 — Rated 10 out of 10 by P.D. Trek Bicycle Kingston
What do you like about our products and services?

Liked the immediate review and estimate of what repairs might be needed. Friendly and efficient

Report a concern   April 10, 2026 — Rated 10 out of 10 by A.S. Trek Bicycle Cycle Loft
What do you like about our products and services?

The salespeople took time with me to make sure that I got exactly what I wanted and made it clear that I was welcome to come back for consultation and/or adjustments to my bike.

Report a concern   April 10, 2026 — Rated 10 out of 10 by W.V.C. Freddy Sport - Dilbeek, Belgium
Wat vind je leuk aan onze producten en diensten?

Prima service

Report a concern   April 10, 2026 — Rated 10 out of 10 by C.C. Cyclery USA - Rancho Cucamonga
What do you like about our products and services?

The team there were very nice and friendly! I looked around and they helped me figure out which helmet size I needed. They gave me some knowledge on the bike I wanted and how to use it. Since it was my first e bike he gave me some solid advice on charging the battery and storage. Very cool and not pushy towards buying anything I was curious on looking at.

Report a concern   April 10, 2026 — Rated 10 out of 10 by L.V.S. Wheel & Sprocket, Brookfield
What do you like about our products and services?

Knowledgeable staff, timely service, always satisfied with the work that was done


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