Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 6, 2026 — Rated 9 out of 10 by V.S. Free-Flite Bicycles Sandy Springs
What do you like about our products and services?

Great job and service. I am coming back for additional work.

Report a concern   April 6, 2026 — Rated 10 out of 10 by Kevin Offel Phat Tire OKC
What do you like about our products and services?

Phat Trie always done an exceptionally professional job ensuring my bike is "road ready!" They are courteous and consistently deliver on completion timing commitments. Strongly recommend!

Report a concern   April 6, 2026 — Rated 10 out of 10 by Bob Huff Trek Bicycle Fort Wright
What do you like about our products and services?

Friendly, quick in quick out!

Report a concern   April 6, 2026 — Rated 10 out of 10 by M.B. Danny's Cycles - Mt. Kisco
What do you like about our products and services?

excellent selection service

Report a concern   April 6, 2026 — Rated 10 out of 10 by Audrey Johnson Bicycle Garage Indy Southport Rd
What do you like about our products and services?

I came into shop to get insurance estimates on two bikes that had been involved in an accident and Lucas was fantastic. Got all the paperwork that I needed to submit for claim.

Report a concern   April 6, 2026 — Rated 10 out of 10 by K.M. Steamboat Ski and Bike Kare
What do you like about our products and services?

The service guys are awesome. They helped me make the bike that I had work for me. Anything we had to order was easy

Report a concern   April 6, 2026 — Rated 10 out of 10 by Atam Ozkayan All American Bicycle Center
What do you like about our products and services?

Always get the best service, very knowledgeable & professional staff

Report a concern   April 6, 2026 — Rated 10 out of 10 by D.K. Trek Store Greenville
What do you like about our products and services?

They were very helpful and friendly

Report a concern   April 6, 2026 — Rated 10 out of 10 by H.M. Trek Bicycle Store of Naples
What do you like about our products and services?

Great people

Report a concern   April 6, 2026 — Rated 10 out of 10 by Scott Sugent Trek Bicycle Stirling
What do you like about our products and services?

Everyone is great, especially the shop manager Brian.

Report a concern   April 6, 2026 — Rated 10 out of 10 by A.R. Village Bikes - Lakewood Ranch
What do you like about our products and services?

Village Bikes has provided outstanding customer service.

Report a concern   April 6, 2026 — Rated 10 out of 10 by Tristen Horton Trek Bicycle Tacoma North End
What do you like about our products and services?

Amazing customer service great prices and extremely knowledgeable staff!

Report a concern   April 6, 2026 — Rated 10 out of 10 by J.U. Bike Doctor Frederick
What do you like about our products and services?

Always helpful! Great values in store

Report a concern   April 6, 2026 — Rated 10 out of 10 by Jim Skelly Trek Bicycle O'Fallon
What do you like about our products and services?

I brought in a bike for flat tire repair, and Tim , the manager was able to have one of his techs get right on it. He and his staff were very accommodating and obviously very knowledgeable! When I came back in a couple hours to pick it up, the work was complete and ready to go! I appreciated the quick, friendly service and excellent work!

Report a concern   April 6, 2026 — Rated 10 out of 10 by C.R. Das Rad Oberländer GmbH
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Immer freundlich - super professionelle Arbeit - toll Unternehmer-Familie, motivierte und kompetente Mitarbeiter ☺️

Report a concern   April 6, 2026 — Rated 10 out of 10 by J.S. Trek Bicycle Rockford
What do you like about our products and services?

Knowledgeable friendly service at very reasonable price

Report a concern   April 6, 2026 — Rated 10 out of 10 by Dj Thompson Bicycle Centres of Everett
What do you like about our products and services?

Once again, Bicycle Centres comes through. It was Easter Sunday, and I was starting to build up the wheels for my bike. I realized I had forgotten to pick up a cassette, which was dumb on my part, I'll admit. Not only were they open, they had the cassette I wanted on the shelf. Wheels built. Another 10 out of 10.

Report a concern   April 6, 2026 — Rated 10 out of 10 by P.S. Trek Bicycle Saratoga Springs
What do you like about our products and services?

Amazing and knowledgeable staff.

Report a concern   April 6, 2026 — Rated 10 out of 10 by J.R. Amped E-Motion Cycles Ltd
What do you like about our products and services?

Nice friendly service, I got my son a new Trek Top fuel bike. Was able to test ride several bikes with no pressure sales.
Even on a busy Sunday they was able to get the bike pre checked, bars cut down for my son and out the door within an hour and th bike was £250 cheaper than anywhere else on the market!
Will be returning for future maintenance/bikes

Report a concern   April 6, 2026 — Rated 10 out of 10 by B.D. Trek Bicycle Store of Punta Gorda
What do you like about our products and services?

good service

Report a concern   April 6, 2026 — Rated 9 out of 10 by Tim Ryon Eddys Bike Shop - Willoughby Hills
What do you like about our products and services?

I recently had 2 ebikes serviced at the one year anniversary. Very friendly staff who answered all of my questions.
When I returned home and took the bikes off of the bike rack I noticed the chain and rear sprocket on my bike was extremely dirty. I ride a lot of gravel and dirt roads. Apparently cleaning the sprocket and chain is not included in the service.

Report a concern   April 6, 2026 — Rated 10 out of 10 by B.B. Cabarrus Cycling Co
What do you like about our products and services?

Great location to test bikes. Friendly staff. Quality Products.

Report a concern   April 6, 2026 — Rated 10 out of 10 by 트렉 광진점
What do you like about our products and services?

매우 친절

Report a concern   April 6, 2026 — Rated 10 out of 10 by 一条サイクルセンター
[ja]製品やサービスに対して感想やご意見をお聞かせください。[/ja]

いつも、丁寧な仕事をありがとうございます

Report a concern   April 6, 2026 — Rated 10 out of 10 by Christina Lavado Outspokin Bicycles - Irmo
What do you like about our products and services?

Mr Mike is the best! The shop staff are knowledgeable and helpful. We have purchased two great quality bikes so far and I am sure we will be back for another.
Thank you!

Report a concern   April 6, 2026 — Rated 10 out of 10 by S.D.D. Wild Rock Outfitters
What do you like about our products and services?

friendly service and great products

Report a concern   April 6, 2026 — Rated 10 out of 10 by Jon Senecal Bike and Soul Angola
What do you like about our products and services?

Thank you for the quick ordering process, personal service and great products! Bike & Soul is our go-to Trek shop and they're always helpful and friendly.

Report a concern   April 6, 2026 — Rated 10 out of 10 by L.H. Rochester Cycling
What do you like about our products and services?

Knowledgeable and helpful staff. Reasonably priced. Family owned.

Report a concern   April 6, 2026 — Rated 10 out of 10 by Stephenie Woods Peddler's Shop
What do you like about our products and services?

Do not go anywhere else! This is the ultimate bike shop. These guys have a great passion and knowledge of bicycles. The no pressure sales tactics are greatly appreciated. Andrew is a gem! He gives you facts and suggestions only and leaves the rest to you. Shawn the owner is so very down to earth I forgot I was there doing business and wasn’t just at my friends house tuning up my bike. He’s phenomenal!!! Keep up the amazing work!🤩🤩 S.Woods

Report a concern   April 6, 2026 — Rated 10 out of 10 by D.V. Landry's Bicycles - Charlestown
What do you like about our products and services?

The store is clean and easily maneuverable. There are good examples of different types of bicycles and parts at a variety of price ranges. The staff is ultra friendly and engaged. Cameron in the sales area was super kind to work with me for over upwards of 30 minutes to help me figure out which bike would be best for me, and we can to a great solution. The particular style of bike was brought over from a different store, and it was available for pick up in only days. Pedro in the Maintenance Dept also spent time with me at pick up, as i'm trying to solve for not being too hunched over when i ride, and he adjusted the seat position and also the spacers in the stem, and just a few cm and mm have really made a difference. I went to 5 other bike shops during my research for my new bike, and this store and this team is whom i wanted to work with to actually make a transcation happen. Thanks again Cam!


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