Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   June 15, 2026 — Rated 10 out of 10 by Bao Le Trek Bicycle Folsom
What do you like about our products and services?

Great service by friendly staff. They’re always willing to help and not looking to nickel and dime you. Would wholeheartedly recommend for any of your cycling needs!

Report a concern   June 15, 2026 — Rated 10 out of 10 by Andrea Forbes Cranky's Bike Shop
What do you like about our products and services?

Michael and Cole S did a great job helping us select and purchase our new ebikes. They answered all our questions and were incredibly helpful!

Report a concern   June 15, 2026 — Rated 10 out of 10 by J.G. Trek Bicycle Walled Lake
What do you like about our products and services?

Great attention to customer service and very friendly when coming to the store or contacting by phone. Cal was wonderful to work with on our recent tune-up service, and work was scheduled and completed on-time.

Report a concern   June 15, 2026 — Rated 10 out of 10 by Lynn Vendinello Trek Bicycle Alexandria South
What do you like about our products and services?

Such nice courteous staff, helped me with my flat tire immediately. Just a great place.

Report a concern   June 15, 2026 — Rated 10 out of 10 by M.C. bikebarn
What do you like about our products and services?

Steve was great while helping us pick out two new bikes for our kids! He was very friendly, patient, informative and helpful!

We highly recommend the shop!

Report a concern   June 15, 2026 — Rated 9 out of 10 by Brian Stitt West Point Cycles - West 10th
What do you like about our products and services?

Package arrived, complete and with no damage along with a nice personalized note which was appreciated.
Solid experience.

Report a concern   June 15, 2026 — Rated 10 out of 10 by P.F. Trek Bicycle Ellicott City
What do you like about our products and services?

Your staff member provided great advice and helped me install an item on my bike. He pointed out a tool that I needed, too.

Report a concern   June 15, 2026 — Rated 10 out of 10 by E.B. Trek Bicycle Champaign
What do you like about our products and services?

Good workmanship

Report a concern   June 15, 2026 — Rated 10 out of 10 by Christopher Sedlak Trek Land O Lakes
What do you like about our products and services?

You can trust the technician. To the job right. The first time

Report a concern   June 15, 2026 — Rated 10 out of 10 by P.B. Trek Bicycle Bee Cave
What do you like about our products and services?

Knowledgeable, friendly

Report a concern   June 15, 2026 — Rated 10 out of 10 by R.L. Trek Bicycle Portland Slabtown
What do you like about our products and services?

The staff is always friendly and totally takes care of whatever issue brings me in. And they often do a bit of extra sevice beyond the immediate problem. Always look forward to a visit, even when the reason is because something is amiss with the bike.

Report a concern   June 15, 2026 — Rated 10 out of 10 by K.T. The Bicycle Outfitter
What do you like about our products and services?

Took my phone call and quickly confirmed the parts availability.

Report a concern   June 15, 2026 — Rated 10 out of 10 by F.D. Trek Bicycle Johannesburg
What do you like about our products and services?

Great service as always

First name removed

Report a concern   June 15, 2026 — Rated 10 out of 10 by D.D.D. The Bike Shop South
What do you like about our products and services?

Service and mechanic - Dan was good and fast fixing my tires.

Report a concern   June 15, 2026 — Rated 10 out of 10 by K.B. DO Bike & Fitness
What do you like about our products and services?

Very helpful

Report a concern   June 15, 2026 — Rated 10 out of 10 by K.T. Trek Bicycle St. Peters
What do you like about our products and services?

Service after purchase is wonderful!

Report a concern   June 15, 2026 — Rated 10 out of 10 by M.K. Trek Bicycle West Chester
What do you like about our products and services?

I knew exactly what I needed as we researched beforehand. The ladies that helped me were friendly, kind and entertaining. It was a great interaction

Report a concern   June 15, 2026 — Rated 10 out of 10 by J.G. Bicycle Garage Indy 106th Street
What do you like about our products and services?

Easy & helpful.

Report a concern   June 15, 2026 — Rated 10 out of 10 by Ken Walsh Trek Bicycle Store London
What do you like about our products and services?

Very well built and functional

Report a concern   June 15, 2026 — Rated 10 out of 10 by D.S. Trek Bicycle Store - Anchorage
What do you like about our products and services?

The staff are very knowledgeable and helpful. They try to figure out what you need rather than just try to sell you something.

Report a concern   June 15, 2026 — Rated 10 out of 10 by Ray Imel Cycle Alaska
What do you like about our products and services?

Always friendly and knowledgeable. Fast and efficient.

Report a concern   June 15, 2026 — Rated 10 out of 10 by J.A. Freewheel Bike Minnetonka
What do you like about our products and services?

Had an issue with my drive train late in the day on Sunday. They got right on it and now it’s good to go!

Report a concern   June 15, 2026 — Rated 10 out of 10 by K.L. Bicycle Cove Madison
What do you like about our products and services?

Professional service at reasonable cost. Great help at the help desk, product knowledge, very responsive email to questions.

Report a concern   June 15, 2026 — Rated 10 out of 10 by S.M. Trek Bicycle Pakenham
What do you like about our products and services?

Friendly staff

Report a concern   June 15, 2026 — Rated 10 out of 10 by Anthony Jefferson Trek Bicycle Wilmington
What do you like about our products and services?

Great fast service 👍only took one day for repairs. Will come back when needed!

Report a concern   June 15, 2026 — Rated 10 out of 10 by Neil Caldwell Western Cycle - Bike Shop
What do you like about our products and services?

Quality brands and knowledgeable staff.

Report a concern   June 15, 2026 — Rated 10 out of 10 by A.S.P. Bikes & Beyond
What do you like about our products and services?

The sales people are great

Report a concern   June 15, 2026 — Rated 10 out of 10 by G.B. Jerry and Sparky's
What do you like about our products and services?

Jerry and Sparky's has a very extensive selection. We were looking for a bike for our grandson and they had several already assembled and available for a trial ride. The parking lot is big and there is not shared with other businesses so it was a safe place to test out the bike. Joe did an excellent job explaining the features of the bike and recommending accessories that were needed.

Report a concern   June 15, 2026 — Rated 10 out of 10 by Bernie Fay Avant Cycles - Lake Geneva
What do you like about our products and services?

I think Don is one of the great people I know. He’s affordable and very punctual. Most times I get my bicycle back sooner than expected.

Bernie Fay

Report a concern   June 15, 2026 — Rated 10 out of 10 by J.C. Trek Store Chattanooga
What do you like about our products and services?

Great help from Robert about a helmet and a battery powered pump


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