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based on 2103 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have Nancy cleaning our house and we are so pleased with her work. She gives Merry Maids a good name.
Patti and her team are outstanding! In addition to doing great cleaning, they are trustworthy, reliable, conscientious and hardworking. A joy to work with!
Very efficient and in timely manner
Jodi-did a fantastic job!! Our home is better looking due to her work and commitment.
thank you
The floors are shiny, the kitchen and bathrooms look great, and the entire townhouse smells good!
Theresa is very dependable and does a very thorough job. We are very happy with the service.
Merry Maids did a great job cleaning my house.
The ladies who came were caring and professional. They did a great job - very thorough.
Attention to detail
It is just simple things like small trash on the floor but floor has been washed. The bed was made with the spread on the bottom and the blanket on the top. I have one recliner that does not get moved not swept under or washed under. The room is not that big. The bathroom usually looks good. Most times the dust in the doors edges get wiped away but only sometimes. It just does not seem like it is done the same each time. There are very good things but just not always Thank you
Everything. Cleaning was thorough and staff was courteous.
Patty is awesome!
We already submitted feedback to our main contact, but we were disappointed in the deep cleaning. Some things were a bonus (like the blinds), but then basic things weren't done. Going through the list of things that are cleaned, they missed several items.
-They mopped the kitchen and bathroom, but not the rest of the house.
-They did not clean around the toilet.
-They didn't dust all lamps and pictures.
-They didn't clean the kitchen garbage can.
-They did not clean on top of the dining room table.
We talked to our representative and they were on top of it and will be sending us new cleaners the next visit. We will report back how that goes.
Teresa and Nang (I hope I spelled their names correctly) are doing an excellent job cleaning my apartment. They are very courteous, thorough and conscientious.
Name removed
It was a fantastic service! Paul and ...... were great!
Merry Maids have done excellent work. They are fast but thorough. I will recommend them in the future if anyone asks!
I think it would be good if the folks went a little beyond. For example, I can see dust in places (those boards that go from floor up the wall a bit--can't think of the name at the moment). Would be great if the cleaners noticed and cleaned. Stuff like that. The details.
When I first called I reviewed the house and the rooms and was told that it would be $126.00 per clean and that If I had more than 10 cleans that they would waive the initial deep clean fee of $355. I discussed whether the cleans could be spread out over time and I was advised that it could. I was advised that the deep clean usually entails two people and top to bottom. I called back to book the cleans and booked 14 cleans and then was advised that the deep clean fee would not be waived. I was advised that they only waive the fee with weekly clean. Despite the fact that the first 6 cleans are weekly, then they move to bi-monthly then monthly over the winter when the house is empty. I was also then advised that the weekly cleans were $129+/- $10 and the bi-monthly would be $142, and the monthly would be $218. which is not what was represented at all. There is no one in the house once the monthly starts so all they are doing is keeping the cobwebs down. I felt like it was a bait and switch and it was too late for me to make any change because I had tenant's coming in. The first clean that they charged me $355 only one person was there for three and 1/2 hours and I was there for the first hour and all that got accomplished was the beds made. The cleaner was great not her fault, but I was told the deep clean fee would be waived, then told not when I was ready to book, then told two people for about 4 hours and then got 1 person for 3.5 hours. Essentially paying $120 per hour to have the house cleaned.
Colleen has been amazing! The whole team at Merry Maids have been incredible to work with! I would highly recommend their service!
I am very pleased with all of the cleaning products that are being used in my home.
Was quite pleased with both the cleaning job and the enthusiasm of the staff!
You Are Great. My husband and I love the service we get. Very happy.
Well we gave $20 tip to each to ensure things would be cleaned to our standards & theybwere not!,Kiley & Melissa were joking around & did not clean teapots or sivider & dining room table or any of 6 chairs!
They did not do baseboards astold with all purpose cleaner & lemon oil! Asked to.put vacuum wand down lint trap & was nkt done! Aske to tuck sheets in bed & they were not done!
Darcee was unable to do 4 windows 2 in front 2 in reat room!
I would like a credit for things NOT done!
Made it clear wanted house cleaned & windows done on same day gor having budiness associate next dsy! It was rush job cleaning house & windows! Please credit our visa for things mot done! House was clean & workers commented on cleanliness of home! Should have beenable to do all in timely mannet felt rushed job!
It will not be good fit for us & we will mo longer need your serbices that did NOT meet expectations! We werevnot happy with outcome! We would NOY recommend yohr company to friends & family forvwe were disatisfied!
Products used have pleasant smell not chemical Extra attention given to a particular room at times staff are able to work with dogs in the house
Cleaning products didn't get the grout clean on floors .Floors are less then a year old and grout is supposed to be stain resistant. Otherwise we were happy with what the gals did. We have a couple more cleanings scheduled. We're hoping for a better result next time.
Better attention to detail
Excellent work
The cleaners were exceptional
The 2 women that come are top notch. Without their amazing work I would likely have cancelled my service as previous cleaners were not as thorough. They are always smiling, and I always look forward to their visits!
The team of ladies were wonderful and very had working