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based on 2103 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kevin comes to our home every other week, and he consistently does a very good job, and he is always pleasant and cheerful.
Great professional service delivered every visit!
Some spots of the floor and top of 3/4 walls don’t get cleaned
The utility room hasn't been dusted.....I had to move things out to get washer serviced, and there was a ton of dust.
The last one used to change the foil in the toaster oven, and clean up around the trash barrel in the kitchen, and the new one doesn't, even though I have provided a detailed list for each room - I wish the list was adhered to, and there was some consistency.
You are excellent
Honestly I’m not very hard to please!!
But I have to admit the job was fair at best!! I don’t even think they dusted my apt.. sure the vacuumed cleaned counter tops etc. I’m not that guy who complains!!! But u asked!
deep cleaning options
Had a very good experience. The merry maids that came
were very nice and professional. I felt very comfortable
with them and would definitely have them in my home
again.
I love the people. Very nice.
Alexa and Aislin did a wonderful job. They were conscientious and thorough. My entire interaction with Merry Maids has been no fuss. Thank you!
My condo was very clean when merry maids finished. My shower grout has lots of mildew. I was hoping they could have removed it, but was told they used bleach and did the best they could. It will probably need to be regrouted. I agree, because I’ve also tried various products without success.
I was expecting a full DEEP clean of my apartment and got just what could be considered a standard/cursory cleaning.
I love coming home every other Thursday because the Merry Mids makd everything aparle and shine.
Kathy Callahan
There should be phone coverage on Saturdays for questions or if person delayed to inform customer.
The ladies did a great job -- fast, thorough and efficient. Ours is an old house and you never get it clean but they came pretty close! An old glass lampshade was inadvertently broken and luckily no injuries when it fell to the floor and smashed. The cleaner was very apologetic and said there was a process for handling.
I look forward to the next visit. Have already recommended Merry Maids to a friend.
Always friendly and like cleaning products they use.
It’s a great feeling to come home after a long day at work and see a beautifully clean house. The ladies did an exceptional job and were very detailed oriented cleaning everything! Thank you!
I was very pleased with the service and the camaraderie of the three individuals who came. They worked as a team and got the job done in a timely and professional manner.
Very attentive to details in the apartment cleaning process.
For starters, when I had the initial cleaning, I was charged an extra $50 even though I found the cleaning unsatisfactory. Clearly there was a miscommunication as they sent somebody else to my house to redo the bathroom. The people on the phone are polite and have a tendency of glossing over the actual issues. Whenever I receive the voicemail letting me know that someone is coming to clean the home, they never told me the time. I always had to make a second call back to get the correct information. I don't feel that my house is ever been truly clean. My last cleaning in the bathroom once again had stains on the tile. Being that that was my last cleaning, I let it go. Going forward I know better and we'll go with somebody who's recommended to me. Years ago with Merry Maids, I had an issue with a manager and eventually called corporate for it. I gave merrymaids another chance and totally regret it. If you want to make this right, I suggest you give me a partial refund for my last cleaning. I went ahead and hired another cleaning service to come which is going to cost me another $125 to complete the cleaning that should have been initially done. I don't blame it on the people cleaning the home, I blame Merry Maids ridiculous policy to rush the cleaners and give them a limited amount of time to get everything done.
The job was done well but there was a glass from the fridge that was broken. The cleaner said that it shattered but the fact is that it got broken.
Good
Multiple issues with billing
Everything is clean and fresh smelling after each cleaning.
Very thorough work, close attention to details. Cleaning product leave a pleasant scent.
you have wonderful people working for you! I was gone for several months and found my home a real hoarder disaster zone. The maids made an embarrassing situation disappear. So glad called them. The only thing I can complain about is the pine smell product used ,as it makes me wheeze.
The Home Office is understaffed and the staff that they have are not good listeners, they lack experience and knowledge.
The work from our cleaning crew has been consistently getting the job done. We are very happy with the effort and pride they put forth in their work.
Conscientious, friendly, thorough cleaning services.
My cleaning cost $465 for a 2,100 square foot house. The people that came to clean were super nice - no problem there. But the cleaning was no where worth the cost. The cushions on the couch and chairs in the living room and den were not cleaned. There was dog hair and crumb still on/in them. The wet mopping went around the legs of the chairs so I could still see the dust circles around all leg chairs. Dusting of the furniture was not complete. It just was NOT a full cleaning. I have had 2 women come in before for $100 and do a much better job! I seriously thought for the crazy price of $465 I would get an incredibly sparkling clean house!!! Really too bad.