Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2103 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 20, 2020 — Rated 10 out of 10 by J.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I'm very satisfied with your team members and their service.

Report a concern   August 19, 2020 — Rated 10 out of 10 by D.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

They do an awesome job! Appreciate everything!!!

Report a concern   August 18, 2020 — Rated 10 out of 10 by Walter Morin Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The cleaning is always professional and done in a timely manner

Report a concern   August 17, 2020 — Rated 10 out of 10 by J.E. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Cleaning team were friendly, professional and thorough. House was sparkling and orderly. Service was above expectations. Would highly recommend.

Report a concern   August 14, 2020 — Rated 10 out of 10 by J.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Timely, efficient and the house is always sparkling when they leave.

Report a concern   August 12, 2020 — Rated 8 out of 10 by P.L. Merry Maids of Brookline & South Shore
What could we do to improve?

Don't let Nancy retire! She is doing great!

Report a concern   August 8, 2020 — Rated 10 out of 10 by B.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Efficient, pleasant, caring
No bad fumes

Report a concern   August 6, 2020 — Rated 10 out of 10 by J.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin always does an excellent job for us. He is careful to sanitize our house in view of the COVID virus, and he shows up promptly and cheerfully.

Report a concern   August 4, 2020 — Rated 10 out of 10 by Paul Farquahar Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I like all your products and services

Report a concern   July 30, 2020 — Rated 10 out of 10 by T.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Nancy and Terry do a great job.

Glad to see them come.

Report a concern   July 28, 2020 — Rated 10 out of 10 by W.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very thorough.

Report a concern   July 26, 2020 — Rated 10 out of 10 by A.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

We are very happy with Kevin as our Merry Maids associate because he is a ray of sunshine and he does a wonderful job!

Report a concern   July 23, 2020 — Rated 10 out of 10 by Susan Mosher Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

We love Nancy! She cleans like my mom taught me to. The house always smalls fresh when she's through.

Report a concern   July 22, 2020 — Rated 10 out of 10 by C.A. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The team was prompt, thorough and worked discretely so as not to have a disturbing presence
in the home of my elderly parents. All went very smoothly,

Report a concern   July 20, 2020 — Rated 7 out of 10 by K.C. Merry Maids of Brookline & South Shore
What could we do to improve?

Communication

Report a concern   July 14, 2020 — Rated 10 out of 10 by J.Z. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I am always pleased with the job Nancy does..

Report a concern   July 10, 2020 — Rated 10 out of 10 by E.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin comes regularly. I like having service that is consistent.

Report a concern   July 1, 2020 — Rated 9 out of 10 by David Djerf Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

On time and a great team !~~ Thank you for a job well done !

Report a concern   June 29, 2020 — Rated 10 out of 10 by J.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Your people are friendly and diligent. They do a great job.

Report a concern   June 29, 2020 — Rated 10 out of 10 by P.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I’ve only had one encounter but it was impressive
Through cleaning
Easy communication
Customer service was excellent

Report a concern   June 28, 2020 — Rated 9 out of 10 by Kristine Church Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very good customer service

Report a concern   June 24, 2020 — Rated 8 out of 10 by C.S. Merry Maids of Brookline & South Shore
What could we do to improve?

Everything was good. Few corners could have been cleaned a bit better but overall good.

Report a concern   June 23, 2020 — Rated 8 out of 10 by B.I. Merry Maids of Brookline & South Shore
What could we do to improve?

I would really prefer to have the same person (or persons) come each time rather tan feel as I sometimes do that I am the training ground for new workers. I have requested that before, but so far with very little success.

Report a concern   June 23, 2020 — Rated 1 out of 10 by D.C. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I spent an hour at the house cleaning what they didn’t clean. For example, the kitchen floor had crumbs all over it. The house did not smell like it had been disinfected. Some pieces of furniture were not put back into their proper places.
Also, they did not clean in the order I asked them to which caused a big issue for me.
They were very nice, but the job was not done well.
When I called the headquarters to report the issues while they were cleaning, I felt like the lady was arguing with me. It was a stressful, disappointing experience for me.

Report a concern   June 22, 2020 — Rated 8 out of 10 by E.C. Merry Maids of Brookline & South Shore
What could we do to improve?

Qe have been very happy with your service The person who cleans most often is great- clenas beautifully and throroughly.

very heppy with Mrry Maids

couldn't be more pleased

Report a concern   June 19, 2020 — Rated 9 out of 10 by A.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

House very clean thank to Theresa and Paul and smells fresh.

Report a concern   June 11, 2020 — Rated 10 out of 10 by R.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

We have been with Merry Maids for years and years ! Always does a great job .. products are great .. Thank you :)

Report a concern   June 10, 2020 — Rated 7 out of 10 by A.J. Merry Maids of Brookline & South Shore
What could we do to improve?

difficult times so scheduling a bit confusing
hoping the line of communication improves

Report a concern   June 7, 2020 — Rated 10 out of 10 by G.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Terrific service, thanks! 4 talented staff spent a half day cleaning my house from top to bottom. It was quite dirty with a cleaning over due. They did a spectacular job and even cleaned areas that had never really been clean before. Spotless. Thanks so much. I will request the same team for my next cleaning.

Thanks

Report a concern   June 5, 2020 — Rated 10 out of 10 by B.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Efficient
Thoughtful
Pleasant


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