Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2103 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 5, 2020 — Rated 10 out of 10 by Laurie Trickett Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

My home is always so clean and fresh smelling!

Report a concern   June 5, 2020 — Rated 9 out of 10 by J.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I DID already respond to this survey. I like the way the Merry Maids administrative team responds to my various requests, the way its cleaners come on time and (when I am home) are both amiable in brief conversation and ready to go to work immediately, I like the job of cleaning they do.

Report a concern   June 4, 2020 — Rated 10 out of 10 by Walter Morin Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Awesome job each and every time

Report a concern   June 3, 2020 — Rated 10 out of 10 by M.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Efficient, thorough, and friendly.

Report a concern   June 3, 2020 — Rated 10 out of 10 by F.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The team that comes to my residence is very thorough and efficient.

Report a concern   May 28, 2020 — Rated 10 out of 10 by J.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Your new cleaning product smelled lovely!

Report a concern   May 26, 2020 — Rated 7 out of 10 by J.P. Merry Maids of Brookline & South Shore
What could we do to improve?

Full attention to detail is still not there. This past week, my carpeted stairs were not vacuumed. The wood on the sides was done but not cleaned between the staircase spindles. I don’t know why. Other aspects were done well. However, the cleaning itself was not 100%. I do get frustrated.

Report a concern   May 21, 2020 — Rated 10 out of 10 by Thomas French Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Consistent good service, Nancy and Terry do a great job.

Report a concern   May 21, 2020 — Rated 10 out of 10 by Elinore Loscocco Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I always enjoy Nancy doing my cleaning! She does a great job and I am also happy to learn that your new products attack 99+% of germs especially in this infectious time.

Report a concern   May 21, 2020 — Rated 10 out of 10 by L.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very happy with the workers and condition of my home when they leave my house

Report a concern   May 19, 2020 — Rated 10 out of 10 by W.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very thorough cleaning.

Report a concern   May 16, 2020 — Rated 10 out of 10 by Helena Brady Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I was very impressed with the professionalism and kindness during these hard times that the staff represented. I would definitely recommend using them again as well as to others.
Thank you for your extremely hard and efficient work.

Sincerely,
Helena C Brady

Report a concern   April 16, 2020 — Rated 10 out of 10 by Tyler Casey Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I’d like the same gals on Tuesday in 2 weeks. Thayer are great

Report a concern   April 9, 2020 — Rated 10 out of 10 by E.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I am.pleased with services.

Report a concern   April 8, 2020 — Rated 10 out of 10 by E.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I have always had very good service in the years that I have had Merry Maids. I hope to continue with Merry Maids for many more years, hopefully.

Report a concern   April 3, 2020 — Rated 10 out of 10 by N.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

What we need to have done gets fine and there are. I offensive odors

Report a concern   April 3, 2020 — Rated 9 out of 10 by K.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Thank you for the long distance request.

Report a concern   April 1, 2020 — Rated 8 out of 10 by D.C. Merry Maids of Brookline & South Shore
What could we do to improve?

Rather pleased overall. Had a few hiccups here and there but those were worked out by the supervisor

Report a concern   March 31, 2020 — Rated 10 out of 10 by J.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The cleaning crew does a nice job cleaning the house and responding to feedback, and requests. Patti and team did a great job last cleaning!

Report a concern   March 28, 2020 — Rated 10 out of 10 by Carol Dalessandro Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Did not get to see the work myself, but my son said everything’s looked good. Thank you so much for doing it with such short notice.

Report a concern   March 25, 2020 — Rated 10 out of 10 by Julie Romandetta Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The products used smelled fresh and clean. The two cleaners were very nice and very thorough.

Report a concern   March 25, 2020 — Rated 10 out of 10 by M.B.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin does a great job at every cleaning

Report a concern   March 17, 2020 — Rated 5 out of 10 by J.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I would like the same team of 2 people.

Report a concern   March 17, 2020 — Rated 10 out of 10 by W.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very thorough cleaning and very nice people.

Report a concern   March 12, 2020 — Rated 4 out of 10 by L.T. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

There is unevenness in the quality of cleaning by MM staff, and the same staff are not assigned to me each time, so I feel like I need to be present to check that the work is thorough enough. About half the time, one MM's cleaning is not thorough, incomplete, or missed.

Report a concern   March 11, 2020 — Rated 10 out of 10 by A.P. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Great service

Report a concern   February 29, 2020 — Rated 5 out of 10 by M.C. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

There was a closet and several drawers and cabinets that were not cleaned. The freezer also was not cleaned. I spent over $400 for a deep cleaning and had to go back in and clean cabinets and sweep hardwood floors.

Report a concern   February 27, 2020 — Rated 10 out of 10 by T.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Nancy and Therasa are very good, they do a excellent job.

Just love them

Report a concern   February 24, 2020 — Rated 8 out of 10 by J.C. Merry Maids of Brookline & South Shore
What could we do to improve?

Just to let you know I am very pleased with Theresa. She does a great job. Also Paul is good too

Report a concern   February 23, 2020 — Rated 10 out of 10 by R.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Friendly and cooperative workers.


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