Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2143 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 9, 2025 — Rated 9 out of 10 by D.L. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Thorough cleanings at a reasonable price.

Report a concern   September 1, 2025 — Rated 7 out of 10 by S.K. Merry Maids of Brookline & South Shore
What could we do to improve?

My cleaner has been cleaning my house for five years - and when I was just at home for the last cleaning I noticed both cleaners wearing shoes in the house. I have asked more than once for shoes to be removed or shoe covers to be worn. I don’t understand why this request is ignored. Also - the cleaning is very basic - not much dusting and wiping down of surfaces.

Report a concern   August 30, 2025 — Rated 10 out of 10 by C.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The products are great as my house smells wonderful after being cleaned. They are obviously a higher quality than my products.

Report a concern   August 29, 2025 — Rated 2 out of 10 by W.M. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Cleaners charged me $270 and I cannot see what they did. The floor was still dirty and the cabinets were not cleaned.

Report a concern   August 9, 2025 — Rated 10 out of 10 by T.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

staff did an outstanding job

Report a concern   August 6, 2025 — Rated 3 out of 10 by J.K. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I did not feel that the dusting on some furniture some things in bathroom were not clean. Just didn’t feel clean

Report a concern   August 5, 2025 — Rated 9 out of 10 by S.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Overall I am very satisfied with the cleaning. However, I have noticed that the glass on the coffee table and some of the sink tops do not look clean or feel clean to the touch.
Thank you.

Report a concern   July 31, 2025 — Rated 1 out of 10 by S.B. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I requested a deep clean which included wall washing….in my world a deep clean would mean moving furnitures, wall hangings, and items sitting on tables and counters. Deep cleaning in my world is wet wiping down blinds and baseboards as well as faces of cabinets and appliances. I am shocked at how many things weren’t done. I am good with the window washing, but i am sure i could have hired a window washer for a lot less money than i paid Merry Maids for my unsatisfactory deep clean.

Report a concern   July 23, 2025 — Rated 10 out of 10 by P.K. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

completely satisfied

Report a concern   July 18, 2025 — Rated 10 out of 10 by G.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Jean and her colleague did a terrific job. Jean has been to home to clean several times. Very thorough and detail oriented. Excellent work. I have a large house with a lot to clean and everything was spotless with no damages of any sort. No problems at all. I highly recommend Jean and look forward to her return when I next contact you. Thanks. Name removed

Report a concern   July 10, 2025 — Rated 10 out of 10 by E.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Im happy with services and products.

Report a concern   July 4, 2025 — Rated 10 out of 10 by M.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

On time, efficient and through

Report a concern   June 19, 2025 — Rated 10 out of 10 by Yvonne Lamothe Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I found you to be accommodating and helpful. And, You were very nice!

Report a concern   June 15, 2025 — Rated 10 out of 10 by C.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Reliability, great customer service and easy to contact.

Report a concern   June 7, 2025 — Rated 10 out of 10 by J.K. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Great service, on time very friendly people to
work with.

Report a concern   June 7, 2025 — Rated 0 out of 10 by C.A. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Communication and timing

Report a concern   May 28, 2025 — Rated 10 out of 10 by E.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I have had the Merry Maids for a long time and they do an excellent job. I would recommend them highly.

Report a concern   May 7, 2025 — Rated 10 out of 10 by J.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Consistent well done cleaning. Main office is very responsive when/if we call. Cleaners are friendly and reliable.

Report a concern   April 24, 2025 — Rated 0 out of 10 by E.F. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Didn’t show up on the day that it was scheduled. I had to call to find out what went wrong. Then I rescheduled and the cleaning was not completed. They left without doing the finished basement which was stressed as one of the main reasons we were calling for a cleaning. This house is going on the market and the cleaning mixups meant we had to push back photos twice.

Report a concern   April 17, 2025 — Rated 10 out of 10 by L.P. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The two cleaners were very sociable, professional, kind, and did a great job cleaning.

Report a concern   April 16, 2025 — Rated 8 out of 10 by K.D. Merry Maids of Brookline & South Shore
What could we do to improve?

Cleaning was good but they were over an hour late. The window I was given was 1-3 and they didn't come until after 4.

Report a concern   April 4, 2025 — Rated 10 out of 10 by J.A. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

No comnent

Report a concern   March 26, 2025 — Rated 10 out of 10 by J.L. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I'm very happy with the staff, the service and the supplies. The support from the home office is great.

Report a concern   March 13, 2025 — Rated 9 out of 10 by E.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I have had Merry Maids a long time and have good experiences with them. I would recommend them to others.

Report a concern   March 13, 2025 — Rated 10 out of 10 by J.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Cleaned my bathroom to my expectations. Happy with the outcome.

Report a concern   February 28, 2025 — Rated 10 out of 10 by C.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Things are cleaned well staff is very competent

Report a concern   February 15, 2025 — Rated 10 out of 10 by Valerie Hanson Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Patty and the people she trains are exceptional!

Report a concern   February 13, 2025 — Rated 10 out of 10 by J.K. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

On time and great work done.

Report a concern   February 5, 2025 — Rated 0 out of 10 by D.B. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Company came and literally looked like no cleaning had been done in any rooms. After showing proof that multiple rooms were still dirty they offered to come
Back in a few days and redo the job

Then I went on vacation and they wanted money in advance before returning……the house is still a mess never again!

Report a concern   January 31, 2025 — Rated 5 out of 10 by E.P. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I would’ve liked to have the same two people every time.


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