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based on 2106 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Merry Maids personalizes their services and is very receptive to any requests and feedback. They shine when it comes to customer care and the quality of the service it top notch. I appreciate Merry Maids and love coming home to a clean home after their monthly visit.
In reference to Merry Maids Service, I enjoy seeing familiar faces monthly in the individuals who visit and clean my home. Everyone is helpful, friendly, and efficient at what they do.
If problems are pointed out, they are rectified immediately to my satisfaction without question.
If your office was called for situations such as switching dates, times, to add, or change services, the office personnel are very helpful and informative by accommodating my request.
As for the products, all are non intrusive and mild in nature.
I did identify a product used mainly for the floors, which seemed to leave a tacky and sticky residue, even after the floor dried. The situations was remedied immediately by the team. The floor was rewashed with straight water. The cleaning team stated going forward they would dilute the product more and notifying the office of this problem.
I have used South Shore (Hanover) group the past year and have had no major complaints.
No comment
Professional! Do an excellent job!
The maids!
Fast response time and fair pricing.
Service is very Good... Products, not so much!!
Loved everything great job!
Consistent and dependable
They arrive with everything needed to clean my home, I provide nothing. The company also calls the day before arrival to give a time frame window.
I have been in discussion to deal with this very question!
On time and great job cleaning.
Good service
The team was cordial and worked diligently while they were here. It was the first time I met them, so as we go along I will point out some things that mean a lot to me.
I am looking forward to their next visit very much!
There are consistently places that get missed on dusting, vacuuming, and wiping. It's little stuff, but it adds up.
Prompt, listened to my concerns, very careful, pleasent
Good job cleaning but way too expensive. 400 for 1.5 hrs for two people.
No comment
I paid $425 for a deep clean, and what occurred was more than disappointing. Floors have dust all over them and were not cleaned. Window sills not cleaned properly. A bar of soap underneath claw foot tub was not picked up and the floor was not cleaned. I have had other cleaners in the past and have had excellent results. This was the worst. I asked to have floors underneah radiators cleaned. They may have done a cursory dusting but there is still a lot of dust. They did not even pick up a couple of small pieces of paper underneath radiator. My husband said the 2 people stayed 2 1/2 hrs. Imagine paying $425 and then wanting a tip!
Consistently good cleaning. Brenda and Patty are excellent.
Tammy & Patrick make a Good Team!!
Merry Maids had to come back a second time to complete the job that I had contracted for. Would have been great to do the same job in one visit.
None of the surfaces or baseboards were dusted. Partial refund or re-cleaning.
Good service
I asked for post reno deep clean three-room
Dust was still left everywhere lick oars in kitchens were not cleaned desk shelves were not wiped down parts of the floor were unclean and the worst my stainless steel oven top was damaged when cleaned. Stained rubbed to hard discolored.
My first time ever using a service and I have many friends who do and they never experienced what I have. I spent the rest of the day cleaning the three rooms myself
I have used Merry Maids for quite awhile and I would recommend them highly.
Merry Maids is concerned for the homeowner and reminds them of the service date with a time frame in which to expect the cleaning team on that day. The nice part about Merry Maids service, the team arrives with everything needed to properly clean my home per my request and I provide nothing. The office dictates the instruction to the cleaning team in advance so they can immediately start cleaning upon arrival. They are not afraid to ask questions or point out any issues or concerns to the homeowner. I am very pleased with their service and products. No matter which team members arrive that day, they always do a thorough and acceptable job. Special request can be accommodated if mentioned in advance, especially if particular jobs are not needed every visit.
In my opinion this was a rip off for what was done for the price. The house was already clean (brand new) and nothing included in price that was actually needed.
Brenda does a great job
The office staff is very helpful
I used Merry Maids of Hanover and was very satisfied.