Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2103 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 8, 2024 — Rated 10 out of 10 by J.A. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

No comment

Report a concern   October 30, 2024 — Rated 10 out of 10 by Cynthia Tinney Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Professional! Do an excellent job!

Report a concern   October 26, 2024 — Rated 10 out of 10 by S.T. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The maids!

Report a concern   October 20, 2024 — Rated 9 out of 10 by E.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Fast response time and fair pricing.

Report a concern   October 5, 2024 — Rated 10 out of 10 by C.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Service is very Good... Products, not so much!!

Report a concern   October 5, 2024 — Rated 10 out of 10 by Ronald Williams Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Loved everything great job!

Report a concern   October 4, 2024 — Rated 10 out of 10 by S.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Consistent and dependable

Report a concern   October 1, 2024 — Rated 10 out of 10 by Ken Lailer Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

They arrive with everything needed to clean my home, I provide nothing. The company also calls the day before arrival to give a time frame window.

Report a concern   September 13, 2024 — Rated 0 out of 10 by K.H. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I have been in discussion to deal with this very question!

Report a concern   September 7, 2024 — Rated 10 out of 10 by J.K. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

On time and great job cleaning.

Report a concern   September 6, 2024 — Rated 10 out of 10 by E.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Good service

Report a concern   September 5, 2024 — Rated 9 out of 10 by S.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The team was cordial and worked diligently while they were here. It was the first time I met them, so as we go along I will point out some things that mean a lot to me.
I am looking forward to their next visit very much!

Report a concern   September 5, 2024 — Rated 6 out of 10 by G.G. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

There are consistently places that get missed on dusting, vacuuming, and wiping. It's little stuff, but it adds up.

Report a concern   September 4, 2024 — Rated 10 out of 10 by Patricia Barry Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Prompt, listened to my concerns, very careful, pleasent

Report a concern   August 20, 2024 — Rated 3 out of 10 by L.O. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Good job cleaning but way too expensive. 400 for 1.5 hrs for two people.

Report a concern   August 16, 2024 — Rated 10 out of 10 by J.A. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

No comment

Report a concern   August 16, 2024 — Rated 0 out of 10 by C.S. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I paid $425 for a deep clean, and what occurred was more than disappointing. Floors have dust all over them and were not cleaned. Window sills not cleaned properly. A bar of soap underneath claw foot tub was not picked up and the floor was not cleaned. I have had other cleaners in the past and have had excellent results. This was the worst. I asked to have floors underneah radiators cleaned. They may have done a cursory dusting but there is still a lot of dust. They did not even pick up a couple of small pieces of paper underneath radiator. My husband said the 2 people stayed 2 1/2 hrs. Imagine paying $425 and then wanting a tip!

Report a concern   July 29, 2024 — Rated 9 out of 10 by J.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Consistently good cleaning. Brenda and Patty are excellent.

Report a concern   July 26, 2024 — Rated 10 out of 10 by C.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Tammy & Patrick make a Good Team!!

Report a concern   July 24, 2024 — Rated 8 out of 10 by R.S. Merry Maids of Brookline & South Shore
What could we do to improve?

Merry Maids had to come back a second time to complete the job that I had contracted for. Would have been great to do the same job in one visit.

Report a concern   July 13, 2024 — Rated 0 out of 10 by K.H. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

None of the surfaces or baseboards were dusted. Partial refund or re-cleaning.

Report a concern   July 12, 2024 — Rated 10 out of 10 by Thomas French Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Good service

Report a concern   July 4, 2024 — Rated 0 out of 10 by J.C. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I asked for post reno deep clean three-room
Dust was still left everywhere lick oars in kitchens were not cleaned desk shelves were not wiped down parts of the floor were unclean and the worst my stainless steel oven top was damaged when cleaned. Stained rubbed to hard discolored.
My first time ever using a service and I have many friends who do and they never experienced what I have. I spent the rest of the day cleaning the three rooms myself

Report a concern   July 3, 2024 — Rated 10 out of 10 by Elizabeth Northey Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I have used Merry Maids for quite awhile and I would recommend them highly.

Report a concern   July 2, 2024 — Rated 10 out of 10 by Ken Lailer Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Merry Maids is concerned for the homeowner and reminds them of the service date with a time frame in which to expect the cleaning team on that day. The nice part about Merry Maids service, the team arrives with everything needed to properly clean my home per my request and I provide nothing. The office dictates the instruction to the cleaning team in advance so they can immediately start cleaning upon arrival. They are not afraid to ask questions or point out any issues or concerns to the homeowner. I am very pleased with their service and products. No matter which team members arrive that day, they always do a thorough and acceptable job. Special request can be accommodated if mentioned in advance, especially if particular jobs are not needed every visit.

Report a concern   June 28, 2024 — Rated 0 out of 10 by K.G. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

In my opinion this was a rip off for what was done for the price. The house was already clean (brand new) and nothing included in price that was actually needed.

Report a concern   June 15, 2024 — Rated 10 out of 10 by T.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Brenda does a great job
The office staff is very helpful

Report a concern   June 11, 2024 — Rated 10 out of 10 by C.K. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very timely and efficient cleaning professionals.

The products are very good.

Report a concern   June 1, 2024 — Rated 10 out of 10 by C.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Lately, my house does not smell as clean and fresh as it used to be. Are you using different cleaning material? My husband also mentioned this when he returns home. The staff does a great job and are always very professional.

Report a concern   May 31, 2024 — Rated 10 out of 10 by C.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The team arrived on time & proceeded to get to work. They cleaned my 7 room house in 2 Hours.
I was happy with results.


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