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based on 1222 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had three of the most polite and friendly young ladies in my home for hours. They asked twice, during this period of time, to walk through my home with them to point out anything they may have missed or that I would like cleaned. We were very pleased to have them in our home.
Was pretty good overall, but some small spots were missed (or not cleaned enough) like under pantry shelves and some of doors/trim?
I wasn't going to do this survey but I did a walk through with my painter today and now I am steamed. Specifically hired to clean as prep for painting. Mentioned it many times that the walls need to be cleaned for PAINTING which means getting the grime, cobwebs, food splatter and what not off. Same with the painted cupboards, were supposed to be cleaned for PAINTING. Not leave dirt / dust / food bits. Went thru with my painter and he was absolutely appalled and showed me where he could wipe grime off the walls, the dead spider stuck to the ceiling, cobwebs and dirt above the picture rails (all wood was supposed to be cleaned also). Now I have to pay his time to clean with TSP.
The bathroom woodwork wasn't cleaned. There was still pile of sawdust on the shelf above the sink and grime on the window sill. The interior cabinets still had dust in the corners and back. The little 2 step ladder was too short for the cabinets, let alone cleaning walls.
There was still dirt and loose plaster dust on the baseboards in places that a simple tooth brush could've wiped off. In fact there was a lot of dirt and corners and such that a dry toothbrush would've taken care of. The living room and dining room blinds were kind of cleaned I guess, only because I saw the dining room one being wiped. The concept of flipping the blinds both ways to get both sides didn't appear to be implemented. I could still wipe dust on the living room one. The bedroom blinds weren't even attempted to be cleaned, they were in the same position and still dirty. Also I specifically asked that the full window pane wood be cleaned not just the sill and sides. Yeah that would've required raising the blinds and I could tell that didn't happed. Toothbrush would've made short work of it.
So apparently I'm going to be charged $900 for 5 hrs work (I assume they took a 1/2 lunch that I'm not paying for) and now I'm going to pay extra painters time. That's a lot of time for walking around with a duster on the walls and lightly wiping things.
Again, I was very upfront this was for PAINT PREP, I told the cleaners several times it was for PAINT PREP. I got the impression they were told the min hours quoted and poked around to kill the time and then when I showed up announced they said they were just finishing up. I have a feeling if I hadn't showed up they would've killed another hour or two to reach the high end of the quote.
I just want to finish with we hired an old couple to clean our old house prior to sale and they busted their butts wiping down the walls and wood work. They put real elbow grease into it.
Steam mop is great.
Overall very good quality. Sometimes could be more attention to detail - but just being nit picky.
Not everyone can afford your rates. Some folks prefer consistency with staff. That’s why I would not recommend to everyone.
My whole house sparkled … it had a squeaky clean feel I could sense from the moment I came home. My house is always clean and shiny so to up it a notch is hard to do but the girls were up to the chalange! The gas range was beautifully cleaned as were my wood and tile floors. They vacuumed into every corner and it looked absolutely perfect. I also noticed the mirrors and bathroom fixtures… no residu of product left behind just clean everywhere
Couldn’t be happier!! THANK YOU♥️
Was very easy to make appointment and facilitate consultation with initial visit by Kathryn. Day of cleaning appointment, Tanacia and two young ladies appeared, friendly and very efficient and thorough. Very satisfied with service and time spent, only requiring 30 minutes so stayed within my budget. Will contact Merry Maids again with any future cleaning needs.
Regards, Donna Ascalon
Jenna did a great and thorough job with the kitchen: no complaints! The rest of the house, specifically the bathrooms and floors, seemed to be lacking in thoroughness for what I expected from a deep clean.
They worked very hard on a difficult house.
But overall , they did a very good job of cleaning up a dirty house.
Thank you for being there to help during these tough times.
Clean more thoroughly the list time
2. Clean things you agreed to clean
Lower your fees.
I know this company is reliable and always does a good job.
The team, who shows up is prompt and consistently does the same tasks as assigned. They leave a nice note to tell us what they focused on. The work seems mostly thorough. The cost is high. They are flexible when I need to cancel or reschedule.
They were great - very prompt and thorough! I would definitely use them again!
Just about everything
Thank you, Danica and Merry Maids for setting us up so well and fitting us in for a cleaning. So last minute too! You guys did a perfect job and I would highly recommend to a friend.
Super fast and efficient. Did a great job on a move out clean!
Professional staff, timeliness, end product, it’s clean
The team and service was excellent. Your pricing structure is a bit high. $90/hour bill rate is just slightly lower than what I pay for the trades in construction. I did not do a lot of price comparisons in your industry, but seems on the high side. But want to be clear that the people and service were great.
Thank you,
Great cleaning service promptly delivered. My only hesitation is the cost.
The young ladies did a wonderful job. Bert pleasant
What I like:
They always arrive right on schedule.
They ask if there is something that needs special attention.
The result is very detailed cleaning. Nothing is overlooked.
Our house turned out great, my husband was very impressed and he’s picky so that’s saying a lot!
Reliable, responsive, timely, customer service oriented.
Very responsive and professional work every time…
Friendly and professional.
Always do a great job.
If I don’t like your product I supply my own..
We spent over 2 days cleaning the house after your team "cleaned" it.
I will say that the bathrooms were cleaned. That is the only positive thing. Even the vacuuming wasn't done efficiently.
The refrigerator was wiped down, but there were obvious, large unclean sections of it. I'm not sure why you're charging extra for something that was in the original quote and something that was done poorly. As already stated, the fridge was left unplugged which caused even more of a mess.
The kitchen counters had smudges.
The oven was not touched although it was unplugged at one point since the clock was incorrect. The oven clock being reset was not a power issue. I get informed every time the power goes out in the house.
The kitchen and bathroom cupboards and drawers were not cleaned. The excuse was that they were full, but only one cupboard was full. The rest were not.
The window casings, if they were cleaned, were not cleaned well. One window was even left unlocked.
The hall closet and entryway were not mopped, or if they were, they were left dirty.
It really feels like the crew that did this cleaning really didn't care about the quality of work being done.
The people are fast and efficient.