based on 1768 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
More food choices. Train people on taking call in orders and watching when someone comes in the door.
Taste of food
Great food, great service, great birthday discount!!
We have stopped coming so much because it usually takes forever to get our food. But Wednesday, it was in and out AND ABIGAIL is absolutely the best waitress!!
Best wings in Florence!
The food was good and the server was attentive.
Service was excellent!
ECW never disappoints! The wait staff is outstanding—attentive, friendly, and always on point. The prices are incredibly reasonable, and the food? Absolutely delicious! We were pleasantly surprised at how quickly we were seated and served, and the experience only got better. Becky the Balloon Lady added the perfect touch of fun to round out our evening. Wednesdays at ECW have officially become our favorite tradition. Highly recommend!
Nothing. The food is served hot, and is very tasty.
Friendly staff. Great wings with terrific choices of flavors.
Food and service were both good as usual.
Great service. Great food.
Nothing. Everything with this order was amazingly fine.
good food fast service
The Staff there on Peters Creek Pkwy are GREAT!!!!!! They take care of their customers!
Good food
Excellent food and great service.
The service
Everything
Food is great đź‘Ť
It needs cleaned better.
Always love to eat here
Customer service and fast service
Hi there! I ordered a Kids bone-in wing meal with medium sauce, fries with no salt, and a sweet tea with no ice.
The fries came salted (I have a photo of it if needed) and the wings were not fresh as the meat was tough in texture. The medium sauce was fine and the no ice sweet tea was fine. Therefore, I am only rating a 6 as the primary meal (wings and fries) were disappointing.
Food last time was terrible
Food was good. People are friendly.
The food was excellent and we had great service with Hannah as our server!!!
Improve Responsiveness. My most recent lunch there was good & the service was great, but I stayed away since the last time I went ~3 months ago b/c of a HORRIBLE experience with waitress Brooke B. I did not received a survey request on that visit, but it was SO bad that I submitted feedback via "contact us" on website - no response.
Great server, great food.
Friendliness of staff and promptness of preparing order.