based on 8804 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality of wings and service
I use to love this place, but now the food is just overpriced and terrible. My kids Mac and cheese was basically cold - the cheese was barely even melted. I got a chicken quesadilla and the chicken was extremely dry. We spent $80 for 2 adults and 2 kids. It’s just not worth it anymore when there is much better restaurants in our area for literally half the cost. I if the food was good to back up our $80 price tag it would be different but it’s not. At least our server was nice! She was the only good part of our experience.
Everything was hot and seasoned
Cost
Food was hot and fresh as always, Cooper is a great server, always anticipates our needs and is on top of it all.
Quick service from a very very good waitress, great tasting food and affordable munch prices
My points never was added to my rewards on 01/13/25. So that made me short of 100 points from receiving my $5.00 reward.
Customer service, and the food was hot & so good!
Food and service is always top notch
Wings were absolutely delicious!! We have been craving them and they did not disappoint!
Our server was great!!
My server was amazing her name was Ashely she is one you cannot forget very helpful and was on point never had a female server like her she is a keeper
The wings (bacon ranch) were fantastic! My order is always ready when I arrive.
The food is good and hot,also the bartender is good but could use some help not running so much to do other tasks and just be allowed to tend her bar.
The chicken was bad
Fast service
My order was accurate and fresh.
We’ve come to realize that if you’re not actually sitting at the bar, you are “out of sight, out of mind.” We have been seated on the bar side the last two times we’ve visited, assuming due to staffing. We are a family of 6, and while the booths are large enough to accommodate us, sitting on the other side of the restaurant is preferred but we always get directed to the bar side. It took quite a while to get our food and when it arrived, it was barely warm. My husband also had to walk to the bar to ask for a refill on his drink. Our waitress was friendly, but not very attentive. I really hate complaining as we have always enjoyed visiting ECW over the years, but it feels like the service is always subpar.
GOOD SALAD AND WINGS, friendly STAFF
Separate the chips/wings on Togo orders. The thin wax paper will do. Chips should not be soaked with wing sauce
The food taste was horrible and the presentation was not good either.
Great service and food
The food is always cooked fresh, and they have the best salads in town. You don’t wait long for service and the help is very courteous. Busy place!
Food is very good. I tried wings all flavors and chicken quesdgilla is the best. They put alot of cheese and chicken on it Everyttime I comes to Charlotte, only place I eats at. When I comes with my cousins Keysha and Genarary, we eats there. Th we y love it as well. Sonya who is in California, comes everything as well. She loves the wings and burgers. We all travel to East Coast to get the food after we finish our shopping.
Everyone is always so friendly. Usually no wait to be seated. Food always good. They could have the temperature in restaurant a little warmer.
Good food timely manner. Right sauces and heat indexes, chips were good and crispy. Go team!
Friendly, professional service. Well prepared food. Consistent quality. Wellanages location.
Food was delicious and wait staff was courteous and efficient.
Good service and friendly staff. Food was delicious
Sometimes when I order a cheeseburger. It taste different than other times. Sometimes it has the taste of what a 80/20 burger should taste like. Other times the burger patties seems to have almost like a pickle taste to it. I prefer a standard 80/20 taste and salty crispy edges. You have made them that way for me before and thought I would pass that along. BTW. Servers do a great job!
The wings were not seasoned well