based on 7717 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I picked up takeout (went inside because no one brought curbside out - this is an ongoing issue at this location) order didn’t seem to have enough boxes, I started to check and staff stopped me and assured me everything was there. Got home and was missing appetizer. No one answered calls (I assume because it was busy dinner time), so I emailed to report missing item and seek refund. No one has responded and no refund has posted to my credit card.
I have ordered curbside for others with mobility issues or with children or animals in the car, so they don’t have to get out of the car, and they’ve reported back that they’ve sat outside in the spot for 15-20mins after pickup time has passed, while they see staff has seen them through the glass door, and no one ever comes outside. After the food has sat for that time, they’ve picked up meals that are lukewarm and soggy. Definitely not a great experience (especially after I’ve talked up how good the food was) and seems to be the norm at this location. I have experienced it myself several times. I’ve witnessed others pull up wait a while and give up and go inside too. It doesn’t appear to be an issue of short staffing, as when they’ve/we’ve gone inside, there are always 3-4 staff standing there.
Didn’t used to be an issue here at all (curbside and takeout used to be really great), but as it’s very common now, it is a deterrent. If curbside is not a service offered, it should be removed as an option and stated inside pickup only. Missing items should be addressed and/or refunded timely.
Otherwise, food is always good. Great to eat in or order when you have multiple folks with different tastes, as there are so many wing flavor and heat options, and other dishes. Kitchen staff is on point, takeout/hosts, could use a refresher (this coming from someone with vast prior experience in the service industry, so always give the benefit of the doubt and the last to voice a complaint).
Quick and easy service using app and pick up
Hands down , the best wings , the best food and service and best atmosphere ...
Service, food. Everything was great
Great service and food
Great food and service, in a comfortable atmosphere.
Love this place
Got more than ample amounts of food, service was food
I love the food here but was disappointed in my order last night. I ordered two quesadilla’s, one was mild and one had heat. They quesadilla’s were not marked as to which one was which, so two people ended up with the wrong quesadilla. One of the quesadilla’s were not cut (not at all) but the other one was. Both quesadilla’s were really greasy and completely fell apart as soon as they were picked up. The cheesesteak was good, but the funnel cake fries were mostly hard as a rock and inedible. The quesadilla and funnel cake fries are usually part of my order from you and it is typically terrific, but last nights meal was extremely disappointing.
Need a debit card machine you can see.(screen was out)had a yellow colored pen for me to sign(wth) otherwise great wings.great service.i will be back.
We love to sit in the bar area at the high top tables. This night the tables were very sticky and not clean.
Maria, our server was pleasant, prompt and answered our questions pertaining to the menu, knowledgeably.
We have been enjoying this ECW location for many years. Sanitation overall needs drastic improvement in order for us to continue to patronize this location.
Your wings are the best. Nice size, so many sauces to choose from. Love the carnival fries.
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Our waitress was awesome and the food was great!
Always on time and good food.
I usually place online orders for pick up. The app is easy to navigate. My orders for wings have been accurate (with the exception of one time when I didn’t get the back containing the carrots/celery/ranch dip. The server promptly realized this and found me in the parking lot as I was getting if ready to leave to hand me the bag). From order through pick up the process is very smooth. The flavors are excellent.
Need bigger building
Great service and we got our food quickly
The food is always GREAT. The staff is top notch.
We really enjoy going to East Coast in King NC, but recently the food has been inconsistent. One week it is really good and then the next time it may just be average or a bit below. Our server/bartender Dawn has been great as well as Tina. Those 2 need to be complimented. We will keep coming we just wish the cooking staff would maintain a level of consistency.
Great food, great service!!
Very good food, wonderful atmosphere, competitive prices, friendly staff.
Great to have Hannah back! Great food and great service
Good food and service.
Good night out with my wife
Great wings and service
Missing items in my order
The last visit was very good. However, there have been previous visits that were disappointing.
Hopefully, the very good trend will continue.
My take out order was correct and the wings were probably the best I’ve had in a long time!!!
Service and food.