- Phone: 509-590-0022
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Client Testimonials
Technician was on time and friendly.
Product dried quickly.
Hope it lasts looking so good.
prompt,on time
The technician, Paul, was wonderful. He corrected the incomplete work the technician completed on Friday. I'm thankful for Paul's service or I may not be open to using Zerorez again. Thanks.
prompt, thorough, friendly, professional
Loved the timing and the end result. The selling on the additional protection for $90 more didn't make sense, as I only paid $132 total. I would pay for you to come back before I would pay $90 additional! Thank you for having such a terrific product.
They were prompt and done in less than an hour. The carpets look great! Even got out some wine stains I thought were set for life.
your technicians are honest and do an outstanding job. They also go above to see that the customer is happy and satisfied (within their control and company policy). All the technicians we have had have done the same, this is a credit to the local company and hiring people that represent the company in a positive direction.
Eco-friendly products and people-friendly service
I will used them again for both our home and business. Thank you!
technician explained fully what all procedures he was going to perform and how long the process would take. The carpets look tremendous and we are very pleased.
Carpet looks great after cleaning.. Very happy! The tecnicians were friendly, professional, engaging and efficient, worked well together as a team.
A side note on the dispatch / scheduling staff however.. I had been told to expect the techs around 2pm so was running some errands when I got a call at 12:45 that they " were on their way" to my house and would be there in approx 15 minutes. I sped home and waited and waited. At 1:45 I called to the office and the dispatch tech claimed no knowledge of the earlier call. Clearly the call was not for my appt but someone else. That interrupted my day and plans and put me in a less than happy mood. The guys who arrived expressed their apologies, but it wasn't their fault dispatch can't call the right number and deliver correct accurate information.
Every thing was great with my carpet cleaning experience
Our rug is several years old and had not be cleaned in a few years so had lots of wear pattern and spots. When the cleaner left it looked fresh and all the spots were gone. My thoughts that we need a new carpet have goone out the window. I only need it cleaned by Zerorez. Plus the cleaner was punctual, polite, and businesslike.
The young man was very kind and went right to work. My carpets were pretty dirty, so to say the least I was very pleased at the beautiful results! Thanks zerorez!
The person was very polite and friendly. My carpet had a lot dog urine spots and it looks like brand new after the cleaning.
The cleaning service exceded our expectation, it was very through and completed in an extremely professional manner. Rick Rez's support of the service was was correctly protrayed.
Good service great job nice guy would highly recommend
Very professional and a job well done.
Fast and friendly
very professional and they did a great job
So far, I like your rug cleaning service that you take away and return all clean and pretty...my rug turned out wonderful. Thanks so much....
Fast N not real wet looks great
Very friendly employees
Carpets turned out great. I don't know what I was expecting, but the carpets look like new. Very happy to be a first time zerorez customer!
professional staff
quick, clean and no smell. Bren was very courteous.
Was done in a very timely and professional manner.
Timely professional results
All round good company. My only complaint is the tech never told me there would be an extra charge to remove some wax I had on the carpet, I had some pet stains last time you did my carpet and was never charged extra. I think any extra charge, the tech should let the customer know up front not after the fact. Thank you
Your employee, Brad, was very professional and knowledgeable. He showed that genuinely cared about the service he provided. That was a nice change from my last experience with a different carpet cleaning company. I was a little disappointed that a couple of the rooms didn't come out as clean as I thought they should. Brad did handle this the best he could and adjusted the cost of the cleaning to a fair price that fit the final condition of the carpets. I was happy that the carpets did dry quicker than what I'm use to.