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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It is chemical free and cleans well
Customer service. Cory was very friendly and professional.
Everything was what I expected.
we were very happy with the service ---- our tile and carpets look great
Your service rep. was very through, Kind and courteous. The carpet looked great.
In this weather it takes a little longer to dry but that was okay.
I had my homes air ducts cleaned by Zerorez. My house is large and there are 5 air handing units and one of them is in the attic and is not easily accessible. The unit in the attic serves the master bedroom/bathroom. The night after Zerorez came to clean the air ducts the temperature in the master bedroom went down to 55 degrees. There was no display on my thermostat and so I got out a ladder, went in the attic and saw the power switch was turned off. I turned it back on and the unit started back up.
Thanks Zerorez for ruining my sleep! You would think one of the items on the checklist would be to make sure the units are functional after you are done with them.
I like them
Non toxic and it feels clean and soft!
Very knowledgable service person, who answered all my questions.
No chemicals. Friendly service
It leaves the carpet feeling very clean and not sticky after it's done. The tech missions are always very polite and courteous.
Just do a great job
Always get a helpful and friendly tech
I wanted my tile and grout cleaned. What I wasn't told is that your machine is round and does not fit into corners or close to walls. My grout is still black and dirty in all those areas, plus it's still dirty in the main kitchen area. The technician did the best he could under the circumstances, but I am VERY disappointed in your service and I won't be using you again, nor will I recommend your services to anyone. I spent approximately $400, and I feel that I should I receive a refund because the grout is still dirty and I have to have Stanley Steemer come back out pay them all over again. I am extremely dissatisfied with your services.
The carpet was very bad in spots and the tech did such a super job. Thank you for how professional your company is. I have already referred your company to friends and family
Product very good,carpet was not left in a wet condition a little damp but not wet. Carpet was very clean when the tech finished our carpeted stairs were very dirty cleaned up beyond my expectation.
Service was great .What a nice young man explained every step that he was going to before he started And then to work. You better pay him good wages he earned every penny. This young man did your company proud.
Nothing that I can think of. It was a great experience!
The carpet really gets clean and stays looking clean many times longer than with the service I previously used for 30+ years.
prompt, courteous, knowledgeable, task oriented, friendly, and the product works as well
Your technician was very knowledgeable about fibers and textiles, pointing out the risks involved with cleaning our old couch, which we elected not to do. He and his assistant were careful not to track dirt into our house, coming in from the van which was parked in the street. Results were great, and we will have you return next year.
Great customer service. Always positive. Techs always arrive on time as scheduled. They're friendly, quick workers and always do a great job. My carpets always look great after they're finished. Great prices. Thanks Zerorez
Carpets look nice and dry fast!
Rees was so kind and patient with us. He explained things throughly and made sure we were happy with what was happening.
Quick, clean, and dried fairly quickly
We have been a Zerorez customer for years because no one else has the ability to clean carpets like they do. We do recommend them all the time. Best there is.
Reliable and show up on time! I like that the cleaning doesn't smell like chemicals or other undesirable scents.
The fellow doing the cleaning was very thorough and although my carpet is old, it looks and smells clean. I trust Zerorez
The service I received from the technician was great. He knew what he was talking about and did a great job. My carpets looked amazing after he was done.
knowledgable friendly efficient technicians. chemical free products.
The fact that you don't use soap to clean.
Cory was great--very customer oriented and went out of his way to get the job done just the way we wanted.