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based on 33730 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hi! I got your phone call asking for my feedback.
There were just a few things that were disappointing. I used a coupon and for 10% off and was told I'd get a free room if I gave a can of food. I wasn't given that discount but the tech took my food. I was told later that they can't give me two discounts at once. I wasn't told that ahead of time. If I had known I would have chosen to get the free room instead of the 10% off coupon. Right after the appointment someone contacted me and asked for feedback I told them my feedback and they said they would give me an additional 16 dollars off. However, I haven't received any money back yet. So that was disappointing too.
Thanks for reaching out!
Your Technician was very friendly and explained what he was going to do and also provided us with information about additional products that proved to be very helpful.
Great service...thorough job every time.
Nice technicians...We love Jimmy and Michelle!
Thanks!
It’s a clean way to protect our carpet investment. Dries quickly without any residue!!
When you clean it always looks and smells so good. It stays clean longer.
Prompt. Does what's best to extend life of carpets.
The service was prompt, and the technician was so helpful!
How professional they were, I listened you are very considerate *****
how quick the job was done, and how wonderful my carpets looked and how clean everything smelled
Cleaning was timely and we were provided information as we went through the process to allow us to make informed decisions about what needed to be done.
Friendly and efficient
Beautiful job, great customer service.
We were very impressed with the way our carpets were cleaned. Our technician did a great job, he was courteous and got right away with doing his job.
Good job. Paid attention to detail
I love the use of “friendlier” chemicals and the short drying time
Clean with no residue
No residue left in carpets. Carpet cleaners always courteous
Latessh@msn
They arrived on Time
A clear explanation of the cleaning process was given
The gentleman cleaning was polite and worked without interruption
Their price was fair
I would highly recommend them.
Great service and excellent cleaning!
I like the way my carpet looks and feels after it’s clean.
The personnel are professional and courteous.
Timely. Meticulous. Satisfying
Everything looks very clean! We were very impressed with the technician. We recommend him for a raise in pay!
No crusty feeling after carpet cleaning.
On time, courteous and professional. Carpets turned out great!
The employees are always kind and professional. The carpets look fantastic when they have been cleaned, and I love that the cleaning agents used are safe for my family.
They were very thorough and fast. Technician was professional.
The tech didn’t put up the corner proctor and we had to patch and paint the wall. In the kitchen he cleaned the tile and left I had to wipe up excess water so as not to ruin my Cabinets
As there was water at the base of the cabinets! He was fast is that too fast? Is that good or bad? I’ve always had you guys come clean my carpets and been pleased.
Technician took candy from my home without asking and without permission.
The job was finally done ok, but it took two visits. The first technician discussed the job with my wife, who requested that high traffic areas be pre-treated or pre-cleaned. The technician happily did so, but then shortly later packed up, had her pay the bill, and left. An hour later my wife checked the rooms and found that only the pre-treated areas had been done. We called the office and the coordinator said that the first technician was not feeling well and had gone home. The coordinator scheduled us for another visit the next afternoon, which occurred as scheduled, to finish the job. The first technician did not tell us he wasn't feeling well, or that he had not finished the job. Perhaps he did not understand that the entire accessible carpet areas in the scheduled rooms were to be cleaned. As a result of this chain of events we had about 2-1/2 days where our furniture was moved out of the way and we did not have full use of our house. In the future Zero Rez can let us know when something isn't right or the job isn't finished rather than the technician packing up, having us pay the bill, and leaving as if the job is done. The technician can also make sure he understands the scope of work.
I was actually disappointed when I realized that the carpet under the throw rug by the sliding door had not been cleaned, and that no effort had been expended to move 2 very lightweight chairs and a plant so that the carpet could be cleaned under them. I have always thought that I shouldn't have to stay with the technician all the time, but I can see that is not the case.
The technician was fantastic. I have a small boy who is facinated by how things work. The tech was patient and kind showing him how everything worked and even put booties on his shoes. My carpet looks New and it is 20 years old. I will definitely recommend you to friends!