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based on 33730 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
we had two houses cleaned last week and were very pleased with the way both houses turned out. Both guys were on time and did a wonderful job. My carpets look like new again and I can't believe how well my tile looks.
Arrived on time per original appointment.
The technician communicated very well.
Results of cleaning were excellent.
Cost of services was comparable to competitors and a good value.
Not sure how water is extracted out of the carpet, but we were told the carpet would dry between 4-6 hours. Our carpets were completed around 11am and we returned home around 8pm and it was still wet.
When I woke up in the morning, it was still damp in some areas and it's expected in heavily soiled/dirty areas, but it was wet all around when we returned at 8pm expecting it to be at least dry.
Maybe perhaps, installing scents in the solution you use or the option of it? When the carpets fully dried the next day, it somewhat smelt like wet dog. Could be old carpeting, but I also think it was due to over use of water, hence it took forever it dry.
I'm happy with the spot treatment he did the best he could, but overall not sure if I would use Zerorez again in the future to be honest.
They did a very thorough job and the ducts were very clean after they came. The carpets are very clean and smell good. It seemed a little high priced, but well worth it.
Great customer service!
The tech was on time, clean and answered my questions-
I liked how quick and effective the service was. Also loved how quick the carpets dried. The technician was awesome, very informative and personable. He did a great job!
On time, friendly
The carpets are always cleaner when Zerorez does our carpets. They dry much quicker and again are very clean. The technicians are great. They always check to make sure what you want is done and answer any questions you might have.
I enjoy how your technicians know what they are doing, talking about and how careful they are with my walls, floors and furniture.
Very helpful but was disappointed that the tea stain was not able to be removed.
The professional way your techs behave and not using harsh chemicals to clean my carpets.
Great job and great job explaining what was needed
My carpets were cleaned very good. I was very pleased with the person doing my carpets, she made sure every room was done to my satisfaction. I would call and request her to do my carpets again.
The follow through from making the appointment to someone calling to say the approximate time. Then the guy calling to say when he would be there. Efficient and courteous, always.
There were several bad spots and it didn't seem like our technician tried very hard to get them out. The carpet did look a lot better however, even with the spots still showing. He was a very nice young man and very polite to my mom.
Zerorez really knows how to clean !!
Every aspect of having our carpets cleaned by Zerorez was easy and enjoyable. The staff making the initial appointment, the staff rescheduling our appointment (twice at our request), and our technician were all professional, informative, and easy to work with. I would absolutely recommend this company to others, as they operate a business as I would: efficient, effective, and non-intrusive. No high-pressure upsales, no endless emails and promotions... just good carpet cleaning at reasonable prices by people who are good at their jobs.
Technician was friendly and clean cut.
Very professional work.
Quick, reliable service. I have confidence in the work they do . The rug cleaners are very professional. My carpet looks great
The first time ypu cleaned I was not pleased, it was still dirty. That being said, the second time you came backto touch it up. I was extremely pleased with my service. My carpets are clean now. Thank so much for coming back, you have very pleased client. Thanks again, Cyndi
Our technician was awesome! He was polite and worked hard. The carpet looked great until it dried and all of the spots I hoped to clean out were still there. I would like for someone to come and try again. Maybe the technology of your treatment isn't powerful enough to get the spots out. I am not sure but I am not happy with the result.
Good c/s and sparkling clean carpets.
You do an excellent job and I like there is no residue left in my carpet. You send out professional workers who are careful about protecting doorways and furniture where the vacuum tube might touch them. Thank you for your service. Broc was an excellent worker and helped educate us about carpet and upholstery needs we should consider.
It's quick, clean and excellent employees
Did a great job
Jonah was very friendly and informative. He did a wonderful job on my carpets and I love that there are no soaps, etc. My carpets look great! I like that you give back to the community, like the food drive. Thanks, Zeroez!
Great carpet cleaning and now we are protected for seven years. Just can't get any better.
Zeroez was awesome! They came and gave us a quote for our business and it didn't take very long and my carpets look great! Thanks Zeroez.