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based on 33990 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your service was excellent in every respect.
We got bumped back Friday m our original time. When we called to ask why the service employee said we had been called and notified, but we had not. Once they arrived, everything was fine.
Great job, awesome technician , very clean carpets
I'm not impressed with how my carpets look after service. I've used Chemdry in the past and have always been satisfied. I also feel like I was double-billed for the sealing of my grout. I paid to have my tile sealed, then a separate charge of $129 to seal the grout?? The two services should be one charge because its difficult to seal tile while avoiding the grout. Last, I think your pricing is very, very high - my bid was for $400, I ended up paying $1200 after up sells.
Great job on my carpets and couches! The couches were awful and now they look brand new!
More than 24 hours later I still have some damp areas. That may be due to extra attention to pet urine. Also I still have some of those typical small round mystery spots that were not removed. I don’t remember the man’s name who did the job but I felt that he was very thorough and explained all the extra costs very well. I would give him top marks.
Overall he did a good job. However the last tech that came I guess set a high bar.
This guy was less informative about post cleaning instructions.
I’m guessing he was efficient, but the last guy seemed to spend a little more time on a few high traffic areas.
Again the tech wasn’t bad. He was nice, seemed efficient. We just preferred the first tech we had last time.
Very pricey.
They always do a great job. They’re in and out quickly.
The technician was thorough, polite & friendly.
I like that they did such a good job cleaning my carpets. It took longer to dry than expected but my carpets look so good it’s worth it.
Carpets are clean and smell very fresh when done.
Great service and great associate who cleaned my carpets!
Our cleaner was very professional.
All green. My grandson has severe asthma so I choose Zerorez to protect him from harmful chemicals.
Reese was very thorough and professional. He explained what he was doing and why some of the stains by the heat vents would never come out. He also gave me tips for future spot cleaning. He offered additional services and hoped we were so satisfied we use Zerorez for our future cleaning needs.
Rock was very polite, informative, and efficient. He wasted no time in accomplishing the cleaning of our carpets.
We appreciate your fitting into our schedule. We appreciate the quality of service. Thank you.
Many years ago, I discovered a very bad stain on the back seat of my new car. I had heard about Zerorez on KSL and asked if they cleaned upholstery in cars. They said they would. When the guy saw the stain, he kind of "moaned". He said, "Well, I can try, but I can't guarantee that I can get THIS out."
He applied the process three times and there was still a faint stain. He said that was the best he could do. I was just thankful that he got it as clean as he did.
The next day, the stain was TOTALLY gone! AND there has never been a trace of it - that was 14 years ago!
That sold me. I have only had my carpets cleaned professionally a few times since then, but I have always used Zerorez and never been disappointed.
And this time was no exception. Courtesy and a pleasant attitude and going above and beyond in meeting my needs will DEFINITELY keep me coming back to Zerorez in the future!
The care the technician takes to be accommodating for what I needed to have done.
I like how well my carpets look after they are cleaned with Zerorez!
Fast and did a great job!
The service technicians were courteous and got right to work. The job was done quickly and correctly. The rugs had not been cleaned in 8 years and came out as clean and fresh as I could reasonably expect. I liked how the floors smelled fresh but not soapy and the dried fast. I will use these folks again and I do recommend them.
Quick, friendly and most importantly gets my carpets clean!
We love Zerorez! Did a great job, as always
The carpets were dryer than any other company has provided for us. They were dry by the next day. We were happy with the service we received.
I just need to let you know that we are really disappointed in the job that was done. We don't feel like it got very clean, anywhere, even in places that weren't particularly dirty. Wishing we would have stayed with our old service. We switched to you on the recommendation of a friend but I at this point we could not recommend your company to anyone. Sorry, wish it was different. Our old service used to get everything out and make our carpets look brand new and for less money. You can make it right by either refunding our money or coming back and re- doing it and getting it clean this time, especially the extra dirty spots. Like I said, our old service use to get everything out. The technician was very pleasant but we felt like he sure hurried through the house. The end result was very disappointing.
My technician was exceptional!
The technician was prompt, presented himself well, and did an excellent job. Our house feels so clean now~
worker did a thorough job and carpet looks much better.