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based on 33498 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am nothing but impressed with Zerorez. The employees are professional, my carpets look fantastic and scheduling was very easy. Our technician, Eric, was great! Thanks!
Our carpet looked all right and then we vacuumed. We pulled up a massive amount of dirt, hair, etc. Shouldn't the debris been pulled out during the cleaning process?
The carpet cleaner was here at the scheduled time. The job was done well and quickly and the carpet cleaner listened to what was needed and paid particular attention to the problem areas. The carpet was raked and looked great and it dried quickly and the carpet cleaner pointed out the stains he was unable to get. He was very accommodating and pleasant. We were very pleased with a job well done in a professional way. Thank you.
Garrison was very friendly and worked hard
I know you do not guarantee the pet stain/odor removal. But I’m disappointed, because the carpet still smells like pet urine, now that is almost dry. It leaves me with either spending another $100 on another carpet cleaning service, or living with pet urine odor. Neither of these options make me very happy. For the extra $50 for the treatment I’d hoped for the odor to be gone.
Your technicians are friendly, quick, and courteous, though.
The technician was thorough and efficient. He was not the least "pushy" about upgrading to a better stain protector. The carpets had some stains and he got them all out.
The technicians are professional, very thorough, very knowledgeable, and focused on getting the job done and doing it right. The product cleans the best and stays clean the longest of any carpet-cleaning service we've used.
How clean everything got without soap.
Friendly and quick service.
Great customer service, technicians do a nice job and I trust them in my home.
Great cleaning and good customer service from the person doing the cleaning!!
I like that there is no soap residue and the technicians were very friendly and careful and willing to make sure that we were satisfied.
The technician was prompt, courteous, and efficient. The carpets also looked great too!
Your sevice men were very good enjoyed Both Riley and Bob
I appreciate the quick response and the careful cleaning of a difficult pet situation. I personally love the cleaner, Ryan, who came and did an excellent job.
I paid over $1200 and some of my carpet still looks dirty and has spots on it. I don't feel like I got the service for what I paid.
The willingness of the company to make sure customers are satisfied with their services.In addition, not having a soap residue on my carpet after cleaning.
I like that my carpet stays whiter longer when I do the protectant
Damaged walls. Need patch and paint.
I like the Zerorez idea. Your service man was very nice and did a good job.
Excellent service, very professional service, excellent results.
The pet stains r still visible and while the carpet was still wet it smelled of urine. Disappointed in how much we paid with remaining issues.
How clean the carpets become and how fast they dry.
Great stain removal and Cleaning job! Polite efficient workers!
The carpet cleaning is fast, inexpensive, and looks great!
I like how fast your carpets dried. Also, the stain remover took things out of our carpet that have been there for weeks. Good stuff.
Friendly
Friendly service.
The customer service from initial appointment setup to the completion of the job was excellent! The technicians that cleaned the carpet were very courteous and professional.
Our carpet now feels like it is new again and is very soft. We have had our carpets cleaned by other companies before, but I have never had the carpet feel this plush after a cleaning.
The zero residue claim is definitely a reality! We are VERY happy with the results!

Thorough, Friendly, and Informative! Customer service helped identify ways for us to save money on the same service after we already booked and committed.