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based on 33498 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that you don’t use the harsh chemicals that other companies use.
Polite technician
Reasonably priced and got to us fairly quickly.
I appreciate that your cleaners are thorough and helpful. The products seem to clean very well and smell good.
On time n the ym who did the work really knows his responsibility. Price is great.
There was a place on the carpet where my grandson had thrown up previous to the cleaning. I was on the carpet today with my bare feet and could feel a hard area. I got down on my hands and knees and started rubbing it with my hands, and chunks of food particles came out of the carpet. I spent the better part of a half hour on my hands and knees trying to loosen the fibers. I had told the tech the area where my grandson had had the accident. I'm disappointed that the area was not cleaned better, as that was the reason for having the carpet cleaned.
My wife was sold a treatment for an additional $180.00 (doubling the bill)
She called and canceled the treatment and was told we would get a refund.
We were stilled billed.
We just want the refund for the service we did not get.
The technician was Informative, polite, efficient and and in general just great
Prompt. Quality
Your well-trained and knowledgeable staff is great.
My carpet is old but cleaned up beautiful.
Carpet looks okay. Not 100% satisfied. The technician told me ithe carpet would be dry in 4-6 hours. After almost 30 hours it is still damp. Carpet has ripples in it, but I was assured it should tighten up as it dries. Told to allow 48 hours to know if it will tighten up.
I purchased coupons that saved me about $45, but I ended up paying another $90 to have two rooms treated with a spray to eliminate pet urine smell. I was told that if I didn’t want that extra treatment, I would have to sign a waiver saying I was aware that the house could smell like ammonia if I refuse the treatment.
Fast, considerate, thorough. Great work Riley. Thank you.
Easy to schedule and work with.
Tech showed up and was looking over the carpet with the Black light, which is what we had requested. He was having a hard time seeing because the batteries were almost dead on his light. My wife offered him some batteries to see if that would help, which it did. We didn't have a problem offering batteries (although it is a little tacky) to help do the job, but we were not very happy when we found the batteries that he had pulled out of his light on some furniture. It just want very professional. Other than that, we were satisfied with the service.
The fellow who cleaned our carpets was very friendly and did a great job!
Educated technician, knew about carpet, wear vs. soiling, how it was made, etc. clean and friendly, efficient and careful of my newly painted walls.
The carpets always look great and don’t leave a soapy residue
Everything was done really well and the technician adjusted the price for me because of an issue I had. I was very happy with his work and the price.
Nour worked hard and did a great job! The carpets look clean and great! I like the sprays, the brush, and steam cleaning. Ill use you again.Thanks!
The service was fantastic and the technicians did a wonderful . I will definitely be back another time. Loved the work and the finished product.
I think Cody did a pretty good job. But some of my soiled spots are still there, and I have 2 brand new "mystery" spots which were not there before (and discovered before anyone had walked in the area.)
great, competent and friendly technicians
Evan was very conscientious and explained everything. Very impressed.
Great service
Great job - don't try so hard to upsell.
We really enjoyed having Eric again to do a touch-up area. The stains haven't reappeared, so we are very happy. Thank you Eric!!!
Great people -- very professional, explained the process thoroughly. Very courteous and careful. The cleaning was immaculate, and everything in the house feels new! LOVE Zerorez and will call them again!
They did a great job cleaning our carpets. They came on time and did a nice neat job. Thanks for the great service.
The carpets are so clean without any residue left behind. I know my grand babies can safely crawl on it.