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based on 33720 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service providers are always professional and they do a good job in getting the carpets clean.
Great Service as advertised! Very pleased with the service provided. Will definitely use Zerorez again!
We had a room that smelled of urine and they came out to clean the carpet once and it still smelled after they left. They came out again and I used all the products they recommended and then some and they did take a lot of time to clean the room and saturated it with water to flush out the smell, but even after all that it still smelled and my carpets were crusty once it dried. I know other people have pets and kids that have had urine issues and they just don’t seem to have the right products or cleaning solutions to get rid of the smell. They are pricy and don’t guarantee that the smell will be gone with their products or service. So most likely use another company. The guys that came out did work hard and did their job so I don’t blame them. I just think it’s over priced and didn’t meet our expectations for a company that has high reviews. Pretty disappointed.
I like that you don't use a lot of chemicals or soaps. I like your service.
Spots came back after only three weeks. I think $200 is a lot to pay for only three weeks of clean carpet.
Your workers are top notch
Very knowledgeable about all types of floors — not just carpets.
I thought the technician was great. Very nice and personable.
Our technician was quick, very knowledgeable and friendly. Our carpets looked great
On time or early! Well cleaned carpets. Nice techs.
Good customer service. I have been using you guys for several years, and I'm always very happy with the results.
He was fast, thorough, and nice. My floors look good. Thank you!
Thank you Zerorez! Great services, prices, and the employees are always so polite and do a great job. I am always impressed with the quality and service I receive.
The floor and grout were very nice when done. I had him do the grout sealer. The only problem with the sealer when you spray it on it leaves streaks and I had to remop it to try to get it up. That was okay...glo
Gus fit me in to do my car at the end of the day, my car smells so much better after having my toddlers in the back seat for 3 years.
The service was excellent! Our serviceman was so professional, courteous, on time and fast. He did an excellent job and took time to protect our corners and hardwood floors. He explained his process thoroughly, drying time and how long his process would take. He exceeded every expectation and even followed up later in the day to make sure I was satisfied!
Friendly and helpful technician. No residue left behind. Reasonable price!
the way my carpet looks after
Like the lack of soap and checicals
I sent an earlier email explaining my disappointment with my recent service and did not hear back from anyone so why would I tell you now about my recent service?
You didn’t leave a mess on the baseboards. The carpet looks great and your cleaner was very nice and professional.
They were super fast and carpets looked great!
Friendly and well trained staff
service wa great
My carpets look great! The technician was professional, efficient and friendly.
I like that you don’t use harsh chemicals to do the cleaning. They are also friendly, professional and quick. They care about your home and go the extra mile to make sure that nothing is damaged in the process.
The tech Paulo was great and very professional. He explained how the products are green and leave “zero rez!” Very pleased with the work.
I liked that I was able to make an appointment and have the service within the week.
I’m impressed with Gus who called to tell me what time he would be arriving and was here just at the time he said he would be here.
His was very knowledgeable, helpful and did an amazing job. My carpets were embarrassingly dirty and the look amazing after the cleaning
I also accepted his recommendation to put a protective spray on them
The price was reasonable and I was able to pay with my VISA Gus explained other services that Zerorez provides and I will consider some of them if the price is right.
Gus left my home cleaner, smelling good and is willing to continue serving me.
It was a very positive experience and I’ve already recommended Zerrez to several peopl.
They are the most effective cleaning service!
The process is very clean and the carpets look great!