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based on 33719 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaner, Matt, was excellent! He was polite, hard working, knowledgeable about the carpet protectants even though I decided not to purchase any at this time.
Do a very good job and great customer service!
I like that the carpets come clean without using harsh chemicals and they dry very quickly. The technicians are very knowledgeable and careful when in your home.
We were very pleased. The man was very personable and did a great job.
Not a soapy residue left
Paolo was very thorough and extremely helpful.
Technician was very helpful and asked a lot of questions and gave some great tips on keeping our carpets clean with pets.
Carpet and tile look great. Technician was very thorough and hard working. I will definitely use you again!
Zerorez does an excellent job. I love that they don’t use soap. They are reasonably priced and provide excellent customer service!
The "clean 3 rooms get the 4th room free" gimmick is annoying. if I only clean 3 rooms, I won't reach the $150 minimum. It makes you seem sneaky. I was happy with the results of my cleaning, but this marketing method makes me feel a little negative toward your company.
First time ZeroRez user. I was interested in your powered water without soap and the possibility of soap residues. It’s looking good now. Just waiting to see how it’ll look in a few months.
I felt like the the time spent was hurried and not thorough. When I called with my concerns, the technician came back the following day and remedied the situation which I appreciated
I would suggest that you have the technician have the clients check their work before leaving.
Our carpets came out very clean the tenchcian was very thorough
Good customer service
Carpets looked great after treatment. The technician was friendly and fast.
It cleans up my carpet very nice drys fast
I would have preferred if you could have come out earlier. It was over a week from when I scheduled to when you came.
This was the first time we have used zerorez and I would definitely call them again. I was extremely impressed with the service our technician provided. He was so polite and very careful to make sure everything was done to our satisfaction. Thank you for a job well done.
The product used nicely cleaned are carpets. The staff member who did the cleaning was very polite and helpful. He did a nice job and offered to have he or someone from the company to comeback if we found any problems.
You always do a great job!
The gentleman that came to my home was courteous and very friendly. He answered questions and did a great job. The carpets are clean and I am very happy.
The technicians care about their work. We can request the technician we have had success with. Our carpets feel and look clean.
Good cus service
The CLARiiON Tommy service of the person you send out
Communication on status of arriving day of service and Tech service
I don’t see a difference in my carpets. The spots I was hoping would come up with the cleaning are still there. I’ll be hiring another company to do the job next time.
I am happy with the results of having my carpets cleaned by Zerorez. The employer was pleasant, polite, respectful of my belongings, and answered my questions, I wish I had done this sooner.
My carpets look clean and they don’t have a chemical smell or feel like there is residue.
I liked the friendly manner of your cleaners, their willingness to go over areas I thought needed more attention, their care of my home's furniture and walls, their timeliness and efficiency in getting the job done.
I like the results you get!