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based on 33471 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great experience and he did a great job!
He was efficient and did a nice job.
The product is amazing. They clean things out of the carpet that I was sure couldn't come out. I've used them for residential and commercial jobs. My only (minor) complaint was it took a bit to get my commercial job scheduled. I imagine it was because they are so busy, but if you have a commercial job make sure you have a couple weeks.
The gentleman that cleaned my carpets was very nice and seemed knowledgeable. However, I'm questioning whether I received the best cleaning I could have due to the short amount of time it took to clean my carpets. It only took about an hour to clean 3 bedrooms, stairs and livingroom/hallways. My past experience with Zerorez in MN is . . . there were always two people, a little less carpet was cleaned and it usually took about 2 hours to clean and this was without upgrades. Thank you.
I loved the professional work and attitude.
Staff is always very friendly and they get the job done right! My house immediately smells better and looks cleaner. I will definitely keep using your services!
Promt. Kept us well informed
The hard workers and the clean carpets!
Have always been pleased with the cleaning. Since using zerorez. My carpets seem to stay cleaner longer. And the customer service is great.
In all honestly, our areas just aren’t as clean as we expected. Both my wife and I feel like Stanley Steamer did better :/
Your product cleans so nicely and looks super. I was so impressed by your tech. He was friendly and knowledgeable.
The cleaning was done quickly and answered any other questions I had. At the last minute, I asked if he would have time to do one other small room that wasn't on the estimate. He very cheerfully did it. Also gave me the special offer going on that I wasn't aware.
The only complaint I had was the scheduling. We said we needed afternoon, not before 1pm.
I got a text shortly after talking to them that they would be here at noon. Again the morning of our appt. I received a text about 10am that they would be here at noon. I changed my schedule and hurried home from SLC to be here at noon. They called shortly before noon saying they would be later.
He arrived at 3:30. The gentleman did a great job on my carpets. It would have been nice to know he would be late first thing in the morning, not at noon.
The Techs were prompt and friendly! They took time to explain what they were doing and double checked what we wanted done. Our questions were answered and the carpets were clean and done quickly!
We still have so many spots on our carpet that showed up as it dried. There are 3 different areas that absolutely need to be recleaned. This has never happened when we’ve used other carpet cleaners. We’d like you to send someone out to evaluate and reclean the areas.
I still have some spots on my carpet that did not get cleaned.
it works
This company was recommended by the manager of Midshore Manor Apartments ( De
Anne Ward ). The person who did the work explained the process and the time to do the work and also showed me the detailed bill. After he had finished the cleaning he asked me to check the carpets and if he had done it to my approval. I was very pleased to see how fresh and clean the carpets were and at a very reasonable price. I will definitely recommend and use this company again.
My carpets always look great after cleaning. I like the idea that there is no residue left in the carpet.
The product is the only carpet cleaning service that I will use. My carpets are clean and comfortable - not sticky and crusty.
And the personnel are respectful of my home and very easy to work with. before I had even thought of it, Dan was concerned about an art piece that was on the floor and he found a way to protect it from the hose . I appreciated his understanding of my belongings. He was friendly, efficient, and knew his product.
Name removed
Dispatch kept me up to date when the technician would arrive and the technician called when he was 5 minutes out. Technician was courteous and did the cleaning in a professional manner.
Technician was very professional and did an excellent job. My couch, chair, and living room carpet look like they were brand new. I was very satisfied with Zerorez and recommended the company to my brother.
No chemicals and does a great job with a short drying time.
the carpet technician that came out to clean my carpets did a wonderful job and I like how the carpets feel after the cleaning
The carpets come out really clean and I like how there is no crunchy feeling after they are cleaned.
Courteous, fast and efficient employees. Did a great job and left the place looking great.
Zerorez was on time and always does a great job. We had a few emergency patients come in just when they were starting to clean the carpets and Zerorez was considerate enough to work around them so they wouldn't disturb the doctors and patients. Thank you Zerorez for helping keep Springville Dentistry in tip top shape!
The technician was super friendly, everything looks really good. Thanks!!
I would like to preface my comments with the fact that I have used Zerorez many times in the past. Only one other time was there a problem with the final result of the cleaning. I did call back and Zerorez did send out a technician who was able to re-clean my carpets to my total satisfaction. My experience this time hasn't been quite as satisfactory. My carpet was initially cleaned on 8/27/18 by a team of 2. After the carpet had dried, there were many areas that needed to be re-cleaned. When I called to inform Zerorez of the situation, the service representative was very helpful in scheduling my carpets for re-cleaning. One of the same technicians from the initial visit came again 9/7/18 to take care of my complaint. Both times, the technicians were very professional. I must say, it does look much better than before but there are still a number of areas that I believe could be cleaner. I know this because other times the carpet has been cleaned, it has been totally amazing (in the not too distant past). Of course, I know that my carpet is 13 years old and has wear to it. I totally understand that fact, but I have been told by carpet people that it is still in very good condition for how old it is. I have loved Zerorez services in the past but with this recent experience, I am certainly going to consider other carpet cleaning companies the next time my carpets are cleaned.
we were satisfied with the results of the cleaning and also with the techs. Our only suggestions are that when the techs bring in their huge hose they need to put something on the flooring ( we have a laminate floor in our hallway) because there were some dripping on the floor. When we had our carpet in the basement cleaned (zerorez) ,when completed it was really quite dry, this time the carpet was upstairs and I think that the techs didn't take enough time to suck out the water because when they left, he said that it would take 6-8 hours to dry. We had a musty smell in the house because it was so damp. The techs were really friendly and courteous.