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based on 31768 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
John the technician was absolutely wonderful and his mannerisms and seem to enjoy his job and was very detail oriented. We will call zero razz and request John Voll Again
Tremendous technicians who did a great job, and did everything needed for me to be a happy customer. They took extra care to protect the corners of my baseboards, and were prompt with their arrival times. Great service. Will use them again.
Carpeting came out amazing!
Great job, but I didn’t realize you don’t use any soap to clean the stains.
The lady that did our carpets did a very good job there looking good. We are very satified would recommend your companys
Great, friendly service. My carpets looked and smelled great afterwards!
Prompt professional and my carpets look amazing
on time. Great job.
Best carpet cleaning we have hsd
My usually cleaner was out 2 weeks and after a remodel we were ready to get our furniture back in the rooms. I had heard a commercial for this so reviewed cleaning technique online. This service would cost roughly $60 more than my normal cleaning company, but given the videa and the fact I could get it done sooner, we decided to give it a try.
This is the first time I've had 4 rooms, a hall, and 14-16 stairs all cleaned in under 40 minutes. Maybe this cleaning technique is faster and so comparing my previous cleaning times with this is not fair.
I talked with my technician about high traffic areas and he explained that high traffic areas will still be different after cleaning and the quality of carpet doesn't withstand wear. I understand that, but normally they spend a little more time and go over high traffic areas a little more, because it stands to reason that those areas would have more dirt.
I know that carpets are cleaner in general because they had some cleaning, but the visual appearances are the same. My experience in the past is that there is less distinction between the high traffic areas and other areas.
Zerorez got the stains out of our carpets and the foot the odor out. The technician was professional, clean cut, and prompt. Would use them again.
good employees and good cleaning results.
I had a great experience from the moment I called to schedule the appointment, to the time the gentleman (Ryan) who cleaned my carpets left. Also, I really like that I don't have to worry about chemicals on my carpet and in my house. My carpet looks fantastic thanks to Ryan's hard work!
The tech who cleaned our floors was polite, efficient and kept us informed of what he found and how to care for our carpet and tiles. The amount charged was exactly what we had been quoted, which was not our experience with the company we had used before. He did an excellent job and we are quite happy with the results. We will certainly use Zerorez again.
Our Service tech was fabulous! she was very knowledgeable and patient. Did a great job !
The steps on the stairs were partially cleaned. We were getting them cleaned because of construction dust from finishing our basement. Not sure if I would refer your company.
The technician arrived within the time window, was very pleasant and also very respectful
of my home.
She did a great job of cleaning the carpet, especially in the area that receives heavy traffic.
Zerorez will get a high recommendation from me.
Thanks, First name removed
On time technicians, useful tips given, friendly service.
Efficient and affective. The job is done better than by any other previous companies used. We’re very pleased with how our carpets look.
Your employee who cleaned our carpets was awesome! He was thorough and did a great job. Our carpets seem very clean.
Roy did a good job with the carpet. I enjoyed talking to him. He is quite knowledgeable about many things. I will mop my kitchen floor with water and vinegar from now on.
I liked that there wasn’t any residual “crustiness” on my carpet and there wasn’t a chemical smell. Plus the guy who did it was so professional and fast! It was great!
Fast... great prices. Honest
It is mostly natural.
How knowledgeable the technician was.
I feel like my carpets are really clean.
There are spots on the rug of one room that was not there before it was cleaned. One of the spots is in the shape of that wide green bristle brush that she used. the rug is a beige color and this stain/spot looks to be gold color. I waited for the rugs to dry before I submitted my comment. the spots didn't appear until the rug was dry.
When the tech left he told me that all the dark grout would dry light within a few hours. That did not happen.
All the edges of the flooring in the kitchen, laundry room, and bathroom , and in front of the refrigerator, were not cleaned. The edges are bad. The small amount of tile that wraps up in the master bedroom 1/2 bath was never touched (tile baseboard). It looks absolutely terrible. Especially when it adjoins the cleaned tile.
It is evident that nothing was cleaned that required manual cleaning.
NO ONE TOLD M E THAT YOU WOULD NOT CLEAN PROPERLY! BAD JOB. Sending pictures.
showed up when you said you would. got it done quickly at the price quoted.
Ben was great!!! He was friendly and worked really hard to get out spots that had been there for a long time. He was persistent in doing the best he could. I was very pleased and will recommend ZeroRez, and will use them again when I need carpets cleaned again. Thanks SO much!!!!
Amazing customer service and a quality clean. Our technicians made note of our areas of concern and were thorough in their treatment, paying attention to details. They were also very professional and friendly with our interactions.