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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean! Clean carpets, Nice people, reasonable pricing
Efficient, thorough, extra mile.
The technician did an excellent job in the traffic areas. He even got up a stain from meat juice that had been in the carpet for awhile. But he didn't move the chairs or ottoman by the couch and there are soiled areas around the couch that I was hoping he would get. For what I paid I don't feel like I got my money's worth. If I'd known that I needed to move all the furniture I would have done that. But when he came I was at work and my sister who was there didn't watch what he was doing. She had to move a table and a couple of chairs in the TV room upstairs or he wouldn't have done anything but the traffic area. When I've had other companies clean my carpet they take the time to move furniture and then put protection under the feet of the table or couch so it can be put back into place. We had to leave the chairs and table that were moved on the kitchen floor until the carpet dried later that night. These complaints are not necessarily a big deal but it's the little things that mean a lot to me. I thought about calling but I'm not one to make a fuss I will just remember that I have to be very specific and move my own furniture if I decide to use your company again.
My carpet looks cleaner than it has in years!
Our technician was amazing. He cleared up spots I thought were there forever! He was fast and kind as well. I am so happy with my service!
How quickly they got the work done and how clean my carpets are, even the heavy traffic areas look new.
Great job cleaning, and quick too. Just need to be careful with hoses. They scratched a bunch of paint off the corners of my walls.
I like the "clean" way you clean my carpets!
The technician was courteous, competent, and friendly. The system worked well and the carpet is very clean.
Zerorez has done the very best job on my carpets that are light in color and become heavily soiled because we have two power wheelchair users living in the home.
Very thorough and friendly.
The Service is quick and great, and the technicians are polite and wonderful. The carpets were clean and no funny smells left behind. The best service ever.!!!!
I love that there is no soap used to clean my carpets! When I had my carpets cleaned before (using someone else)
they always got dirtier faster! Not with Zerorez! My carpets look great!
The results were amazing. We hadn't had our carpets professionally cleaned in many years and, with several small and active children in our home, our carpets were in tough shape. I was amazed that when they were done, everything (including an area rug I wasn't sure could be salvaged) looked nearly brand new. I will definitely use this service again, and will recommend to family and friends.
We liked the other services offered like vent and grout cleaning.
While the cleaning was fine your "protectant" leaves something to be desired. I was told that liquids would bead up making it easier to clean up. I just tested 5 areas and all failed to bead. The water just soaked in like nothing was there. For this I paid $100.00!
We are amazed! Our carpets are in incredible and our dining room chairs look like brand new!
Do a better job of removing spots from carpet at the first appointment.
Our carpets and stairs look great and we had some pretty tough oil-based stains on light colored carpet. It really does look almost new, just like they advertised. It will be interesting to see how long they keep looking nice or if the stains reemerge like the last time we cleaned our carpet with a rented machine.
I did not like the first guy that you sent, did a very poor job and he came off quite testy when I questioned him about a few things. Tried to tell me how to fill out the opinion questionnaire. But I was way impressed the way that your company was willing to make it up to me. The other guys you sent did a wonderful job and the one with the name tag Manny was very well mannered and I liked his disposition. I would not think twice about recommending you to all of my friends and family. I have done 35 years in the retail customer service industry and I really like the way you guys do business. My carpets are almost 20 years old and they look almost new after you sent workers that used your equipment correctly and weren't afraid to work hard. Thank you again Zerorez!!!
Zerorez cleaned my carpet (which is over 15 years old}the last two times, and never have I had the carpet stay nice for as long as it does with your system. Professional, polite, clean cut representatives are a bit of fresh air too!
You were very quick to respond to our needs. The technician was wonderful and very informative. Our problem was resolved. Thanks so much!
We were happy with how the carpets were cleaned.
MADE SURE WE WERE SATISFIED. CHUCK WENT THE EXTRA MILE TO MEET OUR NEEDS.
An hour late to our house. We payed extra to get an enzyme treatment for dog odor from the last residents of the house, and it didn't make much of a difference, the odor is still very strong in a couple of the rooms.
clean cut, shoe cover wearing, ID wearing technician
carpet is CLEAN no residue
I'm extremely happy!
Excellent service, polite! My home did not smell like chemicals.
Your products leave my carpets amaZingly clean with no soap residue.
I just loved how my carpets turned out!!!