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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
He was very fast, and my carpets still look amazing after several weeks!
I loved how friendly and helpful the workers were and how quick my carpets dried!!!
Fast, Friendly, Professional.
I like how natural it is and how well it works
The sales people on the phone were very helpful and informative. They kept me posted about availability and my upcoming appointment.
The technician, Jarom, was very kind, informative, and professional.
I like the fact that I do not have to worry about residual dirt adhering to a clean carpet or the feel of a substance left on the carpet.
My first impression was of Mitchell McMullen. He was very profession. He explained just exactly what he was using to clean our carpets and how he was going to do it. He was such a happy young man that believes in the product.
I do have a blood spot that never came out and am a little disappointed in that. The rest of the carpet looks great...wonderful...really nice. Yes, I will have you back.
I felt that you did a real good job and your staff was very through and helpful
my carpets look very good and I was very happy with the service of the gentleman that did the work.
There was absolutely no smell after the carpets were cleaned - just a fresh feeling. The carpets were exceptionally clean and the technician was very knowledgeable and friendly. He also worked quickly and was gone in less time than he anticipated. Will definitely use this service again!!
i like the efficiency, the speed at which my carpet was cleaned. I like how informative your technicians are and what they can tell me about my carpet and carpet care. I like the price and the quality of clean I get.
So far in my experience, Zerorez really does can get out all the soap residue. I've had stains that have been worked on repeatedly by other carpet cleaning companies, but they always come back! Not with you guys. It's been 2 year since you first serviced my home, and that stain is still gone.
My only complaint is the stickyness I felt when walking on the newly cleaned tile.
Having used many many carpet cleaning services over the years, Zerorez is by far the BEST! They are knowledgable fast and everything they claim is REAL. My carpets always look brand new after they clean.
Friendly, very professional,on time. Extremely pleased with results.
Charles, the technician that came to our house, was the best. Not only was he professional and conscientious, he also listened and tried hard to come up with answers to our questions. I love the way our house looks, feels, and smells. It's different than any other service we've tried. Thank you!
Very punctual,friendly technician, carpet looked clean, and I hope it remains that way.
Fast efficient and excellent employees
No chemical residue and unbelievably clean carpets. No dingy carpet.
Punctual, friendly technicians. Did a great job. Explained the whole process. Efficient.
ZEROREZ--you are absolutely
wonderful!
My freshly cleaned carpets look
terrific. And just as important,
they FEEL terrific.
The carpet cleaner you sent out
was thorough, fast, and professional.
You've got me as a loyal customer
for life!
Name removed
Provo UT
The process is safe for my carpets and the workers were very professional.
Did a great job. Explained what he was doing and went back over areas needing special attention.Professional looking and accomidated my schedule.
Find a way to get extrememly deep set stains out... but that would be more difficult.
that it does not leave a film on my carpet and aside from a few spots my carpet looks almost new. Clemente worked quickly and effectively.
I was very happy with the cleaning and gave all high marks. But if I had been disatisfied with the work it would have been uncomfortable to give low ratings. I would suggest the survey come after the work so it could be filled out with confidentiallity and complete honesty.
I called because over one weekend of us being gone, my dog urinated in my house because our neighbor didn't let him out soon enough. Therefore I know it wasn't an issue that happened over a long period of time. We couldn't see where he had gone, but we could smell it. You came and cleaned my carpets once and it didn't help. I called and they came back and treated it again, but it still has not fixed the problem at all. In fact, it honestly seems like it got worse after you treated it. Mitchell (the young man who came) was amazingly nice and easy to work with. It just seems like whatever product you use didn't work on my carpet. My house smells like pee and I am dying! I spent $100 to just to get the urine smell out as my carpets weren't dirty at all. They look great, but smell like pee!!
Great work! Looks like brand new carpet!
Your carpet cleaner, Juan, did an excellent job of cleaning our very dirty carpets. I liked his demonstration on how your empowered water works. He was very considerate of the renters, the furniture, and where he placed his truck on the street. He had some good suggestions on how we might keep our carpets clean longer with an additional sprays and air duct cleaning. I plan on using your service again on another project in the near future!
The small rug they took out to be cleaned for us took a month to be returned . You should have better follow up with yourcostoners
The online quote and the price that was charged were substantially different