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based on 87249 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets were a bit crunchy, and it was a bit pricey for the time he was at our house. 2 rooms less than an hour $225
Friendly personnel, efficient process.
Our technician was super friendly, informative, and professional. He made the process quick and easy and did a great job!
Love the results! Easy online scheduling. Would definitely recommend
Weston very courteous and professional. The floors were definitely cleaner. Nice job!
Zerorez always does an amazing job!! Thank you!
They were quick, easy, honest, and great at their job!
I have a call in but am waiting for a time a senior tech will stop by to clean the stains left behind.
We were not happy with the service. Our carpets were not thoroughly cleaned; as there were obvious areas that weren't even touched and our carpets were left crunchy even though they claim that there is no residue left behind, which they claim to guarantee. We gave them a second chance, to no avail even though it set us back on our needed completion date. We requested a refund due to the carpets not being properly cleaned, but they refused and they wanted to put us through a third attempt, which is not and was not acceptable to us. I would not recommend them to anyone and we may even post a U-tube video with our grievances if the issue is not resolved.
Great service rep! Excellent job!!
Professional
On Time
Informative
Gave options without pressure
Polite
Respectful
Cleaned up afterwards
Carpets look great!
Will definitely be a repeat customer.
Chemical free. Always on time. Two hour window versus four or six. The guys that show up are always courteous and do a great job. I’ve been using Zerorez for ~7 years and will continue to do so!
Very professional, on time and very thorough in explaining what he was doing and why. He did a great job, I would highly recommend Zerorex, this is the second time they cleaned my carport.
10 OUTTA 10 5 Stars allll day
the demo's were very helpful and of course no chemicals. Our technician was very informative
Carpet was cleaned and looked great but I still smell dog urine
Great product and service.
The finished product and friendly Ed’s of the agent. The carpet looks wonderful.
Just basic communication - let us know about when to expect you so we can get the dog out so she won't get nervous and have further diarrhea on the carpets.
You did great on your followup visit. We will use you again.
I really liked the service professional. He told me what I needed to take out the pet or0ders and stains and that was accomplised. Though I did think it was a little costly. I would recommend the service to my friends.
Very professional and quality work
I really appreciate the attention given to our furniture. We have never before had it cleaned and it looks great. Thank you Zachery for your professionalism and hard work.
Courteous professional and timely.
The Technician was extremely helpful and pleasant
They do a good job. It's as simple as that.
The technician was exceptional!! He educated me and I feel like he truly gave me the best options. Will definitely use you again because of him
Our technician Brandon arrived promptly on time, was courteous and professional. He worked diligently on some dog urine spots to make sure they wouldn't come back. there was some confusion with our estimate, but he quickly fixed it and went to work. I would gladly recommend ZeroRez.
prompt reply, good communication, thorough and trustworthy technician
Easy install
Very professional. All the spots came out!!!