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based on 87247 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The biggest filter in my home still smells the day after ZeroRez cleaned my carpet.
Friendly staff that was great to work with. Did an awesome job cleaning our carpets!
Evan was professional, thoroughly explained the risks of cleaning old grout, and he performed a fantastic job.
Very disappointed with the results. I actually give only 2 stars, but my wife gives "Zero" stars.....Thus the one star. I give two, as the tech was really nice and respectable of my home. He spent about 3 hours working on 1500 square feet of carpet. So I know he was here working. However, the results get the zero mark. There are areas that still didn't come out very good, mostly high traffic areas. When I called and made the appointment the phone salesman said I wouldn't need any extra 'pre-treat' on those areas, that they would still come clean. Wrong on that point. Those areas are still darker than the rest of the carpet. Along the baseboards all through the house are still darker as well, which is odd. There were two rooms that never get used, so those were omitted in the cleaning process. The carpet areas that WERE cleaned still look darker next to the rooms that WERE NOT cleane. Another thing is after the tech left he said 6 - 8 hours for the carpet to dry. As the day went on our windows in the house started to 'sweat' with moisture. Likewise the inside of our vertical blinds, and even the skylight were dripping with moisture. Really strange about that. Dark spots dripped down the blinds and even from the skylights. ZeroRez, I have photos if you would like to see my issues. Lastly, I don't think the name "ZeroRez" is a true representation of the results. It's supposed to be ionized water with no chemicals. However from my results, both of the slick feeling of the carpet as it was drying as well as the dark moisture that collected afterwards, there must be some sort of chemical in there. My home smells a little like cleaner, but not too bad. The company can call me if they want more details. But I wouldn't use their company under these circumstances. I had better results renting a Rug Doctor in the past. I honestly expected better results from photos I had seen on the internet.
Joshua did a great job. He explained the process and was very personable.
The gentleman that came was very nice. He informed me about what carpet to buy if I ever go to by some in the future. He told me the reason why too. He was very fast and got all the stains out of the carpet. We even got on the topic of good food places to eat at. He is really good with his customers at making a connection. He makes his customers know that he cares about them.
Quick, easy, and carpets came out looking brand new and smelled fresh and are not crunchy
I have used Zerorez for years! There is no left over residue, no smell and no more stains. I teach in my home and have a lot of foot traffic. Zerorez has kept my carpets lovely and clean.
My technician Jessie was so professional and friendly. He pointed out areas of concern (which were dealt with beautifully) and also cleaned additional area rugs. He did a wonderful job!!
Shari P.
Chris was professional and kind
Price is fair for the work completed. The technician was prompt, personable, professional. He explained everything in detail before starting any if the work. He requested my approval before and after the work. The work competed was as explained and looked great.
The spots were not removed.
Your carpet cleaning procedure.
Got our carpets cleaned and didn’t get very clean
Very happy with results and your technician was a good guy.
Professional with great cleaning. Also very punctual!
Love the service and the product.
the hesitancy to do the area rug was I feel unnecessary. In the end he would not do it. In addition the price changed because of the area rug. I still need that area rug in my den cleaned!
Trey was very thorough and professional. He gave us options of what would work best for our carpet before doing the work after testing the carpet. 10/10 would highly recommend!
Great service and staff. We love how the cleaning is more natural and doesn’t leave the carpet nasty. The carpet is fresh because they use water. No nasty chemicals. Last time we had the house cleaned there was a musty smell on the stairs afterwards... unusual. We called and they came back out right away. Cleaned the area again and everything was good to go. Great service.
The service technician is courteous and knowledgeable
Very professional!
You were on time and very friendly, answered all are questions.We will recommend Zack and Zerorez. Thank you Judith and Edna.
Robert did a wonderful job! He was friendly, efficient, fast and very thorough! We are very pleased with the clean carpet! We are pleased that he was the one that was here!
Excellent work. Professional. I am extremely satisfied with the service provided.
Everything
On time and very efficient. Also very nice to deal with!!
My carpets were spotless, no gritty stuff fibers
Very professional. All the spots came out!!!
My carpets were a bit crunchy, and it was a bit pricey for the time he was at our house. 2 rooms less than an hour $225
The website process of estimating and scheduling was great. It was super quick and easy.