Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84713 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 22, 2021 — Rated 10 out of 10 by J.N.I. Zerorez Phoenix
What do you like about our products and services?

The gentlemen who cleaned our carpets were top notch! Very professional and did a great job making sure our carpets were cleaned properly. Both are great employees that you have!

Report a concern   December 22, 2021 — Rated 0 out of 10 by B.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I would never recommend you to anyone, 420.00 for 175 Sq ft, stating it took 4 gallons of product. Also said the carpet was 5 years old, the carpet that had the dog urine on it is less than a year old and had stain protection on it. You need to train your customer service agents better on how to quote a cleaning. My quote went from around 275.00 max to 420.00. Less than 175 Sq ft, in both rooms, of actual cleaning area?????????

Report a concern   December 22, 2021 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

The technician was greatly. Friendly and professional. We have older carpets and me them look great.

Report a concern   December 22, 2021 — Rated 10 out of 10 by Susanne Vincent Zerorez Phoenix
What do you like about our products and services?

Fresh, clean & dries nicely.

Report a concern   December 22, 2021 — Rated 6 out of 10 by B.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The scheduling is poor. I should know what time when I make the appointment or with in a couple of days

Report a concern   December 22, 2021 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

The technician was really nice and thorough! Our carpets look like they did on the day we moved in. Thank you:)

Report a concern   December 22, 2021 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Employees seem classy and trained appropriately. Your process seems to make more sense.

Report a concern   December 22, 2021 — Rated 10 out of 10 by Dan Monachino Zerorez Phoenix
What do you like about our products and services?

Jonathan was the Zerorez tech for this job. Great communication re ETA & during the process. He was respectful of my hone while he did a very thorough cleaning of my area rug. I am totally pleased & satisfied with the results.

Report a concern   December 22, 2021 — Rated 10 out of 10 by Aaron Bustillos Zerorez Phoenix
What do you like about our products and services?

Very professional and thorough, Our tech spent a lot of time making sure he cleaned everything right. He was able to get out stains that the apartment complex couldnt.

Report a concern   December 22, 2021 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Carpet looks and feels great

Report a concern   December 22, 2021 — Rated 10 out of 10 by K.Z. Zerorez Phoenix
What do you like about our products and services?

I am a repeat customer and will certainly recommend Zerorez to family and friends. Their employees are always kind and courteous and they do a great job!

Report a concern   December 22, 2021 — Rated 10 out of 10 by Angie Isaac Zerorez Phoenix
What do you like about our products and services?

They were very helpful and answered all my questions about purchasing a gift certificate for a Christmas gift.

Report a concern   December 22, 2021 — Rated 10 out of 10 by Kile Jackson Zerorez Phoenix
What do you like about our products and services?

Fast, efficient service with close attention to detail. Highly recommended.

Report a concern   December 22, 2021 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Easy appointment set up, prompt courteous service, and our floors look & feel fantastic! I also use the empowered cleaning fluid for just about everything...floors, windows, showers, walls, you name it. This is awesome stuff! I wouldn't consider using anyone else.

Report a concern   December 22, 2021 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

The rep did a good job. Very professional

Report a concern   December 22, 2021 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Professional, courteous and on time. Carpets and furniture looks great!

Report a concern   December 21, 2021 — Rated 10 out of 10 by Y.G. Zerorez Phoenix
What do you like about our products and services?

I used your company to help clean and disinfect floors since I have 10 dogs. I hope to continue using your company on a regular basis based on how floors continue to look.

Report a concern   December 21, 2021 — Rated 10 out of 10 by Susan Harris Zerorez Phoenix
What do you like about our products and services?

Excellent service! Our area rug looks brand new!

Report a concern   December 21, 2021 — Rated 5 out of 10 by R.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

To expensive for the area that was cleaned
Took your tech 20-30 min to complete task
$199.00
Must be inflation

Report a concern   December 21, 2021 — Rated 8 out of 10 by K.B. Zerorez Phoenix
What could we do to improve?

The additional cost for the pet treatment was significant and would have been helpful to know it ahead or at least a range. It over doubled the estimate.

We also still smell the pet urine in the carpet as we did before so to pay such a high rate for the odor to not be removed is very disappointing and Ill be calling to discuss our options.

Report a concern   December 21, 2021 — Rated 10 out of 10 by Bj Barvik Zerorez Phoenix
What do you like about our products and services?

Easy on line scheduling, cleaning personnel arrived on time and did a super job.

Report a concern   December 21, 2021 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Zero Rez always completes the job in a timely fashion, scheduling is a breeze and we just love our technician Sean.

Report a concern   December 21, 2021 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Speedy service

Report a concern   December 21, 2021 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Timeliness, quality and great tech!

Report a concern   December 21, 2021 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Our tech was fabulous! Very nice and professional.

Report a concern   December 21, 2021 — Rated 2 out of 10 by C.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I'm really sorry to give you a 2 because I like the way your company is run, but there was an entire area of our home that was missed that we paid for.

Report a concern   December 21, 2021 — Rated 10 out of 10 by Tiffany Owens Zerorez Phoenix
What do you like about our products and services?

My carpet is the cleanest it's been in years .great friendly service . Quick .on time . And very professional .Chris our service guy was amazing and great with our dog. Thanks zerorez and thx Knix for recommending..

Report a concern   December 21, 2021 — Rated 10 out of 10 by Patty Callahan Zerorez Phoenix
What do you like about our products and services?

I have used other carpet cleaning companies and they don't get our carpets as clean as Zerorez.

Report a concern   December 21, 2021 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Tim was great. Professional, competent and very pleasant. He must
be a substantial asset to your company. My compliments. He did
a wonderful job. My wife and I will continue to use your services.

Report a concern   December 21, 2021 — Rated 5 out of 10 by T.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The worker was very nice. I just expected the grout to be restored to closer to original color. It has been in many areas but it looks like he missed some areas


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