Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 17, 2022 — Rated 2 out of 10 by A.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Tooo many up sells! I felt like for every little thing on my carpet I had to pay an extra $30! Also the gentleman that did my carpet broke my clock and then did not even tell me about it! I thought that was very dishonest! I will be using a different company next time.

Report a concern   March 17, 2022 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Service was great, punctual, did a great job. Everything looks great.
Thank you.

Report a concern   March 17, 2022 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

We had a wonderful experience as always. Nice did a super job, looking over the area and discussing what was to be done and asking a lot of questions. During his work he asked me if it looked ok. It dried in very little time and it looks fabulous. The carpet is old but cleaned up very nicely. Nice was very personable and easy to work with. Very nice addition to your company. Thanks again for the exceptional service!!!

Report a concern   March 17, 2022 — Rated 10 out of 10 by C.J. Zerorez Phoenix
What do you like about our products and services?

The technician was nice and professional, I was very pleased with the results.

Report a concern   March 17, 2022 — Rated 10 out of 10 by Tracy Langel Zerorez Phoenix
What do you like about our products and services?

They are very professional. Nice and friendly. The lazyboy. Chairs came so clean.

Report a concern   March 16, 2022 — Rated 10 out of 10 by Shannon Morrill Zerorez Phoenix
What do you like about our products and services?

Yes

Report a concern   March 16, 2022 — Rated 10 out of 10 by K.E. Zerorez Phoenix
What do you like about our products and services?

Carpet cleaning did excellent job

Report a concern   March 16, 2022 — Rated 0 out of 10 by L.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

$400 is missing from my husbands wallet…oh he died last Friday and I had his wallet sitting out with some of his things

Report a concern   March 16, 2022 — Rated 8 out of 10 by M.B. Zerorez Phoenix
What could we do to improve?

Your doing a good job already

Report a concern   March 16, 2022 — Rated 10 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

We are very satisfied with how clean our carpet was. We have 3 dogs who put a lot of wear and dirt on the carpet, and the carpet felt and looked new again.

Report a concern   March 16, 2022 — Rated 10 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

Reliable service that leaves my carpet looking and smelling clean.

Report a concern   March 16, 2022 — Rated 10 out of 10 by Richard Van Valkenburg Zerorez Phoenix
What do you like about our products and services?

Very friendly and informative about the product and services

Report a concern   March 16, 2022 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Carpets are not wet and they are noticeably brighter. There's none of that "crunching" sound you hear after some companies clean.

Report a concern   March 16, 2022 — Rated 5 out of 10 by F.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The stains really did not come out, but we could have paid $100 per stand but that would’ve brought the total to about $1000.

Report a concern   March 16, 2022 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Prompt. Good product. Polite and friendly employee

Report a concern   March 16, 2022 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

job looks great, he was neat and clean , was happy to have him do the job.

Report a concern   March 16, 2022 — Rated 10 out of 10 by Gillian Goff Zerorez Phoenix
What do you like about our products and services?

Sunny was a phenomenal representative for Zero Rez. He knows his job, was personable and did a great job. Thank you Sunny.

Report a concern   March 16, 2022 — Rated 10 out of 10 by G.H. Zerorez Phoenix
What do you like about our products and services?

The whole experience was great from beginning to end.

Report a concern   March 16, 2022 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Service from start to finish went smoothly.Window of time for service tech to arrive was as stated. Technition Simeon very proffesional and did a very good job of cleaning in a timely manner.I would reccomend Zerorez and will use in the future.

Report a concern   March 16, 2022 — Rated 5 out of 10 by B.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

James was in bathroom twice for a very long time which made me nervous. Carpet was wet over 12 hours. I thought you sucked alot of water out and it would dry faster. Not sure i will use you again.

Report a concern   March 16, 2022 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule.
Employees are always pleasant and do a good job.
In almost 15 years of using Zerorez, I've never had a bad experience.

Report a concern   March 16, 2022 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

Very pleased with the way the carpets came out. The technician was very nice, on time and finished up promptly.

Report a concern   March 16, 2022 — Rated 9 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

There are a couple of areas concern that still look a bit dirty…

Report a concern   March 16, 2022 — Rated 10 out of 10 by Alice Jaggers Zerorez Phoenix
What do you like about our products and services?

The carpets look great after cleaning. The tech is always friendly and nice. He is also very knowledgeable and explains exactly what he’s doing. Great service.

Report a concern   March 16, 2022 — Rated 10 out of 10 by C.D.V. Zerorez Phoenix
What do you like about our products and services?

Representative was so friendly, helpful and knowledgeable. Was very thorough and did an excellent job. I have never had a bad experience using Zerorez.

Report a concern   March 16, 2022 — Rated 9 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

The employee was friendly. He cleaned the carpet quickly. I am disappointed that some of the heavily used areas do not look clean.

Report a concern   March 16, 2022 — Rated 3 out of 10 by G.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet didn’t look much cleaner than before it was cleaned by Zerorez, and your technician didn’t have anything to say about that when questioned. I’ll be looking for a different company next time.

Report a concern   March 16, 2022 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Awesome employees, great cleaning

Report a concern   March 16, 2022 — Rated 10 out of 10 by Ginger Conrad Zerorez Phoenix
What do you like about our products and services?

Our tech was friendly, knowledgeable, efficient, and quick. He did the job quietly and was in and out in no time. The rug was barely damp and dried in less than an hour. Cleaning this favorite rug cost oodles less than buying a new one. Plus, you just cannot get stuff these days with all the shortages. Thanks, zero rez!

Report a concern   March 16, 2022 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Service technician was great


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