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based on 84706 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I think the Zerorez company did an outstanding job cleaning my carpet. Stubborn stain was delt with and they stayed with it until it was gone. I would highly recommend them.
The tech was very nice and professional
Was done on time and also they took the time to do more than originally requested on the same day! Will definitely use you guys again!
Product is great but your people are fantastic!
The job was quick, on time, and dried quickly. The young man was polite and listened to the problems that had occurred. He also explained that he could not take checks for payment before he started the job so that I could figure out how payment would be made.
I liked everything from making an appointment with phone staff to the technicians completing the work. I had service twice and will do so again. I had installed carpeting cleaned and runners. The runners were done on the driveway and they laid them to dry on the patio. Fabulous. I brought them in before dark.
Everyone was pleasant and professional.
Provide better upholstery cleaning
Carpet like better then i expected
Best carpet cleaning I have ever had, Cant wait to try your other services like tile cleaning, Upholstery. The service tech did an exceptional job!
My mom supervised the technician and she was not impressed with his carpet cleaning. She had to continue to ask the technician to keep cleaning certain areas of our carpet. He seemed like he was in a rush & he didn’t care. I paid $175 & we aren’t happy with the service. I won’t be using your company again.
Technician was very nice and professional
Great costumer service
Jessie was AMAZING! He came in assessed my spots - explained the process in an easy to understand manner. He was professional and friendly. Job was completed in under two hours and my dark spots are gone! Jessie is an asset to your company! Will definitely use again and recommend ZeroRez.
When making the reservation and getting a quote I told the Rep that we had cat urine problems. I was quoted how much a gallon of the solution you use and understood the pricing of each gallon. What was the major sticker shock is how little the gallon goes in cleaning the areas. Granted, I had many areas. I have a very naughty kitty. My complaint is that it would have been great to hear that the gallons don't go far and that we could need up to 20 gallons of solution. I think Dustin ended up using 15 gallons. That was a very expensive day for us and put us in a tight spot for the next few months to catch up. Knowing before hand and being able to budget (quoted approx $500 but ended up paying approx $2000!!). The big bummer too is that in the treated areas, the carpet is still crunchy (I was assured it wouldn't be like that). Dustin, however, spent the day with me diligently working and was a nice guy and took his time to do the job. I have no complaints with your crew. They were wonderful.
The cleaning we get from Zerorez is effective and the service is done in a timely manner
Always consistent. Always great.
The tech that serviced our home was knowledgeable and did a great job!
On time, fast, friendly and efficient
Awesome! Product is great. Technician actually cared whether my carpet was clean. My cat is a challenge, but he made sure everything was spotless!!!!! Thank you!
I’ve been a user for some time now and usually like your service a lot. This time was good but I was disappointed with all the add ones . . . especially for the 2 carpet runners that barely got a lick and a promise . . In fact, one looks worse than it did before.
Carpets came out great!
Love the helpful technician and how clean the carpets get.
The techniques that Zerorez uses are the best! When I have my carpets cleaned by them, I am never disappointed. The carpet comes out looking like new!
No chemicals and carpet dries relatively quick
Great customer service and very fast!
Professional, on time, went over what was going to happen. Finished up and cleaned things up.
Your technicians are friendly and stains don’t return
Didn't think it was as clean as when we have the regular carpet cleaners come
The technician was professional and courteous. There were a couple of high traffic spots he worked on and they came out really nice. My carpets feel and smell fantastic. I’m comfortable with my grandson learning to crawl on them!