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based on 85354 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet that had pet stains was cleaned well without any strong chemical odor or residue.
The tech was very professional and helpful. He did a great job of explaining what he would be doing and what we should expect. He was efficient in completing the work. I would want Isaac to come back the next time I use your service.
Nathan was professional and thorough and still took the time to help me better define my needs. He made me feel as if he were giving guidance to one of his own family. We will strongly recommend him.
So easy to schedule. Cody was so helpful and provided clear instructions and answered all my questions - he was amazing!
Great job, tech that came out was professional and awesome.
carpet was too wet for too long.
stuffed chair did not look like it had been cleaned fully
I appreciated how quickly they cleaned our home. Andrew J. was polite and did a great job!
Always efficient, professional and friendly. They always confirm date and time and then the day before the service, the narrow down the time they will be here. It is much appreciated.
Best carpet cleaning service I have usef
ZeroRez was incredibly disappointing. I was quoted a service fee that included everything minus a pantry cleaning (+25) and was somehow charged $130 more and when I called for clarification for the extra charges, a man named Charles stated they don’t save quotes so there is no way to contest and compare the quote vs invoice - there is no protection for the customer. Charles said a manager will contact me and I’m still waiting for that call. We just moved into our home and decided to get the stone/carpets cleaned and they sent a young technician (16 -17 years maybe) and he cleaned the stone/carpet very fast and did not seem to take his time. I will not obtain ZR services for future service needs.
My carpet looks great, no smell or residue, just clean!
Your products and approach always get my carpets clean.
Great Results
I had a little strip... tack down needed where carpet transitions to bathroom. My landlord said carpet cleaners can do it it only takes a second to do. I asked if he could do it and was told he only cleans carpets. Didn’t want to see it or anything. Each walk in closet was 25.00 so passed on those. The entire condo is less than 900 sq feet. 2 bathrooms, kitchen and laundry room tile. I felt it was pricey. For the small areas.
Great job on great room carpet! Would definitely use again.
GREAT SERVICE. GREAT TECH. FAST AND PROFESSIONAL. CARPETS LOOK GREAT.
Professional and friendly. Guys did a great job
We have used your services alone since we found your firm. We love the whole concept of no residue and appreciate your timely service. Our serviceman was very clear and professional. We will continue to use your services in the future and appreciate the good work. This time however the high traffic area in our master bedroom could use a bit more attention and there are a couple of spots as well that are still there. I would like to see if we can get that area redone. Let me know if possible. thanks
Easy to book us.
They called and were on time, actually early.
They took the time to listen and did an excellant job of cleaning. Was able to remove the stains
wonderful job!
No residue on my carpets. They always look 100% better after cleaning. Safe product around my pets and granddaughter
Great customer service
Stains from soda pooped rite back up once the carpet dried.
The grout was so dirty and discolored. The tech did a great job. Highly recommend. I'll definitely use this service for my other homes.
The services was great and very thorough! The technician was courteous and professional!
Don’t advertise tht you can get the grout/tile clean
The service is great! The price is high. The price of everything is high these days. I paid over $200 for one bedroom, small hallway and stairs.
First of all I am still waiting for my paid invoice. Second, the dirty spots have all bleed through so that you would not really know that we had the carpet cleaned. Please just send my invoice.
Ease of getting an appointment
Friendly employees