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based on 85358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the water. soft carpets, don't get dirty as quick
Second technician was hardworking polite and considerate. Did a great job !
Our baseboards received significant water damage from the tile cleaning process. Upon contacting customer support to try and remediate the situation, I've been ignored for two weeks even after following up multiple times. Please contact me to resolve the situation.
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Professional and clean rugs
The gentleman who cleaned our chairs was very courteous, clean and helpful. He was willing to try and get more dirt out of one of the cushions when I ask him about it. Very nice young man. Did a good job.
The look of my carpet when its all clean.
They used less water & it dries quickly making it less likely to get dirty faster!
Great results and very efficient service
Clean product and process
Jeff speaks so highly of Zerorez, and explained how the water is not just a gimmick, IT REALLY WORKS!!!! He likes the company so much he’s been a technician there for 9 years! He won’t leave your house until you are extremely happy with the job he does. He says the company only keeps good technicians, and won’t hesitate to get rid of guys not up to par. And if you are NOT a Raving Fan, zerorez will send someone else to make sure you are satisfied. BEST COMPANY EVER!
Great job as always!
They did a great job and very conscientious!
Dilton was fantastic and did an amazing job. I’ve left google review and will put review on Yelp next thank you so much
Always professional people that show up and they do such a great job. Love my clean carpets and not overly wet. Dry in just a few hours and they look like new!
Prices are much higher. We are all feeling the financial burden. The work was good and the worker were very professional.
Great service and quality of work.
Carpets smelled after drying, was charged 75 $ for pet stains that were very minor but did not take the smell away
Our carpet if fresh and clean. The technician who came yesterday was especially careful, He did a great job.
Was told it be 2 gallons of pet stain remover then was charged for 4 after the fact when my wife was unaware. Reached out to customer def ice twice and have yet to hear back. Carpets still smell like they were never cleaned.
We baby sat a dog for a week and it had 2 accidents upstairs on our carpet that was 6 mo the old. The tech stated 2 gallons would be enough even tho the stains were vary small we wanted it done right since the carpet is literally new. After the fact while my wife was working the tech charged us for 4 gallons without her knowledge bringing our 105 dollar 2 room quote to almost 500 dollars.
Still have yet to hear from customer service. I smelled the spots anticipating at least the smell be gone and nope. Still there even after apparently 4 gallons was used on a 500 sq ft area. Very unhappy and score would be way lower had I not have had previous great experiences with zero rez.
Very friendly and knowledgeable staff!
The guy who came was really nice and the carpets looked great. We had him do $300 worth of dog pee treatment and when the carpet dried, it still smelled like pee. Not saying it's his fault, I think the solution you use is not good. Happy otherwise but very disappointed in the pet treatment.
They came on time, maybe even a little early and did a great job. Carpets look like new again and they are 18 years old.
I have recommended Zerorez to two of my neighbors, both have been very happy with the excellent cleaning and friendly staff, and of course so am I. I have also used your company to clean some of my furniture and have no complaints. Thank you for your great care.
David T. did beautiful work on our tile. He cleaned our tile, our grout, and sealed the grout. He was very professional, knowledgeable, and hard working. Thank you so much. We listen to Johnjay and Rich on the radio and that is how we got your company's name.
Your advertising says because you use empowered water and not soap, carpet will not be stiff after cleaning. My carpets were cleaned yesterday and they are stiff now that they are dry. I’m concerned there is a residue that is going to attract dirt.
You absolutely get my carpeting clean!
From one of your clients
The cleaning job this system does.
They were great. Had an earlier time slot was able to meet up for and were done within an hour. Got out tough stains and made the carpet look like new despite the heavy wear and tear areas. They were nice and easy to talk with. Highly recommend!!
always on-time, technician personable and competent.