Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84679 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 12, 2023 — Rated 10 out of 10 by Q.M. Zerorez Phoenix
What do you like about our products and services?

Mo did a great job! He represented your company very well.

Report a concern   February 12, 2023 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Great service and our carpet looks new

Report a concern   February 12, 2023 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Very good results and so easy to schedule. I’ll be using Zerorez again.

Report a concern   February 12, 2023 — Rated 10 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

My experience was great.

Report a concern   February 12, 2023 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

friendly courteous and professional

Report a concern   February 12, 2023 — Rated 10 out of 10 by Y.D. Zerorez Phoenix
What do you like about our products and services?

Was very satisfied with our carpet cleaning

Report a concern   February 12, 2023 — Rated 10 out of 10 by ann caywood Zerorez Phoenix
What do you like about our products and services?

on time and thorough as well as quick...looks super

Report a concern   February 11, 2023 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Really appreciate the care Jeff takes in our home. He's very friendly and efficient.
Request him every time!

Report a concern   February 11, 2023 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

We love your way of cleaning carpets an other services that you have to offer. No smell r after effects. Your rep Matthew was awesome an of course very professional an knowledgeable. Thank you, Matthew.

Report a concern   February 11, 2023 — Rated 5 out of 10 by B.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You arrived promptly. The employee was both courteous and informative. The job was completed in the estimated time. That’s the good news. The bad news is the carpets aren’t clean. They are better, but not by much. I’d give the entire experience a C.

Report a concern   February 11, 2023 — Rated 10 out of 10 by Annelies Karp Zerorez Phoenix
What do you like about our products and services?

Very prompt. Left my place clean. Pleasant technician . And my carpet is clean agin.

Report a concern   February 11, 2023 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

No chemical smell

Report a concern   February 11, 2023 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

Great job!! Fast and not chemical killers to breathe.
Cesar was a great worker and very very nice nd polite. Professional!!!

Report a concern   February 11, 2023 — Rated 10 out of 10 by P.O. Zerorez Phoenix
What do you like about our products and services?

Your company always does a great job for us! Your employee Alex was professional & thorough. I can always count on a great job. Thank you!

Report a concern   February 11, 2023 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

My carpets are spotless…so happy to have Colton here again

Report a concern   February 11, 2023 — Rated 10 out of 10 by C.J.C. Zerorez Phoenix
What do you like about our products and services?

Isaac Varelas did an outstanding job. He is very conscientious.
Great attitude and professional.
We were extremely satisfied with the work he did.

Report a concern   February 11, 2023 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Professional, respectful, expedient.

Report a concern   February 11, 2023 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Pleasant experience. Clean floors and upholstery.

Report a concern   February 11, 2023 — Rated 6 out of 10 by S.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There are still stains that didnt come out on the general cleaning. Not sure they could have gotten a pre-treat? I didnt catch it while our guy was here so sorry about that or I could have pointed it out. I kinda wished he would have noticed it though and been thorough that way

Report a concern   February 11, 2023 — Rated 10 out of 10 by Pamela Forman Zerorez Phoenix
What do you like about our products and services?

I had been putting off having my carpet cleaned because had a really nasty pet stain in my family room. I tried for three months to get it out and used every product I could get my hands on. I finially called Zerorez and crossed my fingers. My Zerorez tech, Austin was relentless and by the time he was done, the carpet was perfect. I am truly impressed...Pam F.

Report a concern   February 11, 2023 — Rated 10 out of 10 by Kristina Ortiz Zerorez Phoenix
What do you like about our products and services?

Good friendly service

Report a concern   February 11, 2023 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

The man who came out to do our carpet was very nice and answered all of our questions. He didn't try to upsell us and explained what process would be best for us in our price range. Our carpet looks amazing! I will definitely be using these services again!

Report a concern   February 10, 2023 — Rated 7 out of 10 by S.C. Zerorez Phoenix
What could we do to improve?

The carpet looks great, but the technician left wet footprints on my tile floor because he forgot to wear disposable shoe covers. I had to mop up after him.

Report a concern   February 10, 2023 — Rated 8 out of 10 by T.C. Zerorez Phoenix
What could we do to improve?

I do not think the pricing process is very 'transparent'. I went from an estimate on the phone of $243 to an "actual" quote of over $370. It is disingenuous to require your field person to deliver the news of a 50% increase in price. So far, the operators I have spoken with on this job and others do not seem to be complicit with any internal scam process. If I thought that, I would never use Z again. The operator did a good job on the actual cleaning.

Report a concern   February 10, 2023 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Good service, fast drying time, nothing but water.

Report a concern   February 10, 2023 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Great service

Report a concern   February 10, 2023 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Cleaner was very personable.

Report a concern   February 10, 2023 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

The tech was great. He did a great job and he was awesome

Report a concern   February 10, 2023 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Service techs arrive on time, do a very thorough job, and the product does a great job of cleaning the carpet.

Report a concern   February 10, 2023 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

The scrubbing process was much more aggressive than most other competing company's. It left our carpets fluffy and soft. Our upholstery looks and feels like new. And our tile and grout never looked better. And unlike a lot of your customers, I actually appreciated the technician's short explanation of each phase of your process. He was courteous, personable, and extremely diligent and thorough. We were exceptionally pleased and will use you again in our next home.


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